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Suites Costa Cancun

Property class: 3

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Photo gallery for Suites Costa Cancun

A hotel room with two beds, a nightstand, a lamp, and artwork on the walls. - Suites Costa Cancun (Cancun)
A plate with a green avocado toast topped with cherry tomatoes, a dollop of white sauce, and black sesame seeds. - Suites Costa Cancun (Cancun)
A gym with exercise equipment, a blue water slide, and a large pillar. - Suites Costa Cancun (Cancun)
A coffee shop interior with a display case of pastries, a coffee sign, and a person working behind the counter. - Suites Costa Cancun (Cancun)
An aquarium with a bridge over water, surrounded by shops and restaurants. - Suites Costa Cancun (Cancun)
Located close to Plaza Caracol Mall and Caracol Beach, Suites Costa Cancun provides a coffee shop/cafe and a gym. Stay connected with free WiFi in public areas.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Gym
  • Breakfast available
  • Bar

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Double Room

A hotel room with a bed, a desk, a television, and a wall-mounted lamp.

Basic Double Room

  • Sleeps 4
  • 1 Double Bed

View all photos for Basic Room, 1 King Bed

A modern hotel room with a large bed, a bedside table with a lamp, a vanity with a mirror, a bathtub, and artwork on the walls.

Basic Room, 1 King Bed

8.2 out of 10
Very good
(29 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

A hotel room with two beds, a desk with a lamp, a TV, a bathroom with a mirror, and an air conditioning unit.

Basic Double Room

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room, 1 King Bed

A hotel room with a bed, a nightstand with a lamp, a painting on the wall, and a door leading to a closet.

Basic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Zona Hotelera, a neighborhood in Cancun, Suites Costa Cancun is in the entertainment district and near the beach. Plaza Caracol Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Caracol Beach and Delfines Beach. Aquaworld and Plaza Las Americas are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
Map
Blvd. Kukulcan Km. 8.4, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    2 min walk - 0.1 miles
  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    2 min walk - 0.1 miles
  • A beach with clear turquoise water, a wooden pier extending into the sea, and a distant overwater structure.
    Caracol Beach
    9 min walk - 0.5 miles
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    11 min walk - 0.6 miles
  • Cancun Convention Center
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    24 min drive

Restaurants

  • RIU (Lounge Bar)
    4 min walk
  • Miramar
    4 min walk
  • Starbucks
    6 min walk
  • Lounge 24
    2 min walk
  • El Faro
    5 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 9 to 99 per person
  • A coffee shop/cafe

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator (55 inch wide door)

More

  • Built in 1995
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 15
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9 to 99 per person
  • Pet fee: USD 15 per pet (varies based on length of stay) plus USD 15 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is Suites Costa Cancun pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of USD 15 per pet, per night. A cleaning fee of USD 15 also applies. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Suites Costa Cancun?

Check-in start time: 3 PM; Check-in end time: 4:00 AM.

What time is check-out at Suites Costa Cancun?

Check-out is at 11 AM.

Where is Suites Costa Cancun located?

Located in Zona Hotelera, this hotel is within a 10-minute walk of Plaza Caracol Mall and Caracol Beach. La Isla Shopping Mall and Aquaworld are also within 6 mi (10 km).

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Reviews

Suites Costa Cancun Reviews

7.2

Good

7.8

Cleanliness

7.4

Location

8.0

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 224 out of 654 reviews
Rating 8 - Good. 162 out of 654 reviews
Rating 6 - Okay. 104 out of 654 reviews
Rating 4 - Poor. 79 out of 654 reviews
Rating 2 - Terrible. 85 out of 654 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i came with my small service dog and everyone are very respectful. I will definitely comeback many other times.
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and it was a purchase just to sleep. Arrive by late and needing to check in to an all inclusive the following morning. So we purchased expecting a basic stay. But this was extremely basic and the light from the hallway stayed on all night.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful! The place is quiet and very beautiful.
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place..wish the bedding was much cleaner but overall a lovely place to stay.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing staff the hotel manager is accommodating, helpful, and always has a smile on his face
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here! The staff was very helpful with my needs and very nice!
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
room was nice, close to beach
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point and location- five star. It’s not a fancy or updated building or room, but they’re nice enough, clean, cool, amazing location for the nightlife and the staff were superb! They held my luggage before and after my stay till I could check in and till my flight, delivered it to the room for me. Cafe around the corner less than a minute walk. 24 hour conscience and drug store Inside the building and the mom and daughter running it are wonderful! The nearby vendors are great and will remember you by day 3! I’ll be back!!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Property conditions & facilities
Stay was good, staff was helpful. Everything we needed was closeby.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local shopping and food area and it is very clean environment. Everything is walking distance away and very affordable. Parking area available as well, and very easy to get transportation.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Convenient location
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Location very central in the hotel zone.. half the time there wasn't hot water but it's common for mexico. Two pool tables free to use. As we were leaving they were fixing the hot tub by the pool tables. The hotel had so much character unlike the white washed other hotels. Beautiful Mayan statues outside, water fall beside the staircase to go outside. 100% book again
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent staff very clean, condition around the property very poor
Stayed 5 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping center.
Stayed 4 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Positives: When I walked into the room, I was quite impressed, especially for the great price I was paying! The room was very nice and spacious, the AC blew cold air, nice large flat screen TV that I was able to watch Netflix on ! It was a super quiet room with NO noise at all ! Internet was fast and with no problems.The staff was pleasant, although hardly anyone spoke English ! 😢 Negatives: From Day 1, no hot water and shower would not drain on first day. Front desk staff tried to unplug it but couldn’t. Maintenance came second day and didn’t fix it either. (I gave up on taking a shower by the third day. I wasn’t happy about THAT !) Toilet continually would not flush and there was no plunger in the room. Towels didn’t look clean so I bought some to use. I wrote to management about all the above but they never responded. It was a shame to have those problems because I really wanted to stay there again!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized..
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. Location in the hotel zone is the highlight of this place. It is a reasonable choice if you are looking to save money. Front desk staff was very friendly. Room was huge.
Verified review

8/10 Good

Liked: Cleanliness
Not the easiest property to find as there is very limited outdoor signage. Once there, the reception service is quick and the room is very clean. The roo. Was actually more than I expected for the price.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness
good choice for my tastes. older building. lower than average price. the room itself was totally great. slight issue with noise here snd there but not often. access to beach is not at all convenient, but that goes with the bargain price for the room. main reason for the stay was to have a lower cost option that had nice clean rooms. this place hit the mark. will stay there again for sure.
Stayed 4 nights in Jul 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water, WiFi doesn't work in the rooms, floors not very clean, a huge bathtub in the bedroom but what for without hot water.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We normally stay here the night we fly in just to give us a minute to relax before we check into our Resort. The resort needs a lot of updating but for our needs it is perfectly fine it is safe we have been staying here one evening normally arriving around 8:00 p.m. and greeted pleasantly and promptly. Our first room had an odd odor but we were quickly relocated and everything went smoothly after that. It has no resort style feel but it is easy for one night. It is also directly located across from the Dreams Resort which is where we head to first thing in the morning. There is local shopping right outside where you can grab a drink and some snacks before heading to bed. The beds are comfortable enough considering we're always exhausted from our flight.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
There was no hot water in my room. I had to take cold / warm shower for the entire week. They say that you have to wait 5-10 minutes for the water heat up. But that didn't work even if waited for 20 minutes. But the cleanliness was good. And the location is very convenient.
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is okay. The rooms are cleaned every day. It is a low cost hotel. The staff will help you get where you need to go. They also fixed my bed. The negative parts are that the hotel itself is not air conditioned. The room is but not the halls and lobby. The ceiling looks like it suffers from a few roof leaks. There is no hot water and I was on the third floor which had low water pressure. I’m interested in adventure so I like getting around and going places. The hotel is not a deal breaker. I did enjoy the low price. If you’re looking for a resort experience, this is not for you.
Stayed 9 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was GREAT. Staff was very helpful. The building does need some work, leaks and stairs require attention, basic maintenance things like that. Funny detail... the shower curtain was 5 minches off the ground so really not very effective LOL! The room we stayed in (Christian Dior) was funky! You can tell the room had been converted into a hotel room, it was spciaous and oddly designed, toilet and shower in one corner, tub in another and the sink on the other wall. I would have LOVED a window though :) Although they did make a "frosted window" by the door with light from the hall and there was daylight from the roof area so it kind of was like a window... but not quite. TONS of room to do my yoga in the AM. FREE PARKING was perfect! The beach access was about a 3 min walk away. A grocery store was the same distance. This hotel was great. The room was clean it was the basic maintenance issues that rated the 4 stars and madeit look messy. We would stay here again for sure.
Stayed 2 nights in Sep 2024