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Suites Chac Chi

2.5 star property
Travelers can choose between relaxing by two outdoor pools with sun loungers or getting active at the on-site gym at this convenient property

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Photo gallery for Suites Chac Chi

2 outdoor pools, sun loungers - Suites Chac Chi (Isla Mujeres)
Exterior - Suites Chac Chi (Isla Mujeres)
Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets - Suites Chac Chi (Isla Mujeres)
Exterior - Suites Chac Chi (Isla Mujeres)
Interior - Suites Chac Chi (Isla Mujeres)
Suites Chac Chi offers relaxation and activity options. Guests enjoy WiFi in their rooms, with practical amenities like dry cleaning/laundry services and luggage storage. The staff is consistently praised by previous visitors for their welcoming approach.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
Daily housekeeping
  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Isla Mujeres, Suites Chac Chi is near the beach. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Plaza Las Americas. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Isla Mujeres travel guide
Map
Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400

What's nearby

  • Crayola House showing a small town or village
    Crayola House
    14 min walk - 0.8 miles
  • High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.
    Isla Mujeres Ferry Terminal
    4 min drive - 1.6 miles
  • #playanorte #islamujeres #turquoisesea #lifeincancun #sailing #catamarantrip #caribbean #colorsoftheocean #mexicotravel #beachtips #lifeatexpedia
    West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    4 min drive - 1.4 miles
  • Norte Beach which includes swimming, a sandy beach and tropical scenes
    North Beach
    4 min drive - 1.8 miles
  • Exploring the lovely streets of Isla Mujeres. #OnTheRoad
    Miguel Hidalgo
    4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN)
    116 min drive

Restaurants

  • Isla Brewing Company Beer Garden
    11 min walk
  • Dolphin Discovery
    6 min walk
  • Buffet Restaurant
    6 min drive
  • Mango Café
    11 min walk
  • Mininos cockteleria II
    18 min walk

About this property

Suites Chac Chi

Hotel near North Beach
Suites Chac Chi provides amenities like dry cleaning/laundry services and a gym. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools along with sun loungers
  • Free self parking
  • Luggage storage, a front-desk safe, and tour/ticket assistance
  • A 24-hour front desk and concierge services
Room features
All guestrooms at Suites Chac Chi have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and shampoo
  • 21-inch TVs with satellite channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chac Chi Hotel Isla Mujeres
Chac Chi Hotel
Chac Chi Isla Mujeres
Chac Chi
Chac Chi Hotel Suites
Chac Chi Hotel Suites
Suites Chac Chi Hotel
Suites Chac Chi Isla Mujeres
Capital O Chac Chi Hotel Suites
Suites Chac Chi Hotel Isla Mujeres

Frequently asked questions

Does Suites Chac Chi have a pool?

Yes, this property has 2 outdoor pools.

Is Suites Chac Chi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Suites Chac Chi?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Suites Chac Chi?

Check-out is at noon.

Where is Suites Chac Chi located?

Situated near the beach, this hotel is 0.7 mi (1.1 km) from Crayola House and 1.6 mi (2.6 km) from North Beach. Isla Mujeres Ferry Terminal and Miguel Hidalgo are also within 2 mi (3 km).

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Reviews

Suites Chac Chi Reviews

7.6

Good

8.2

Cleanliness

6.6

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 34 out of 136 reviews
Rating 8 - Good. 60 out of 136 reviews
Rating 6 - Okay. 28 out of 136 reviews
Rating 4 - Poor. 8 out of 136 reviews
Rating 2 - Terrible. 6 out of 136 reviews

Reviews

2/10 Terrible

Xaquib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mal servicio

No respetaron la reserva, argumentan que ellos no tienen el sistema para monitoreo de reservas hechas en la app
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Sucio telarañas penetrante olor a humedas y sensacion de suciedad
Stayed 1 night in Apr 2021

2/10 Terrible

Marco

Disliked: Staff & service, property conditions & facilities, room comfort

Pésimo servicio

Para empezar la recepción lo primero que nos dijo fue que ya no trabajaban con hoteles.com , literal traía en mi celular la confirmación de la página , después de mostrárselo me dijeron que ni siquiera tenían en su sistema mi reserva , después de que aceptaron mi reservación querían cobrarme un cargo extra el cual no les quise pagar ya que la reservación venía con las tasas e impuestos incluidos
Stayed 1 night in Mar 2021

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonito el hotel

Bien, detalle a considerar la ubicación a la que nos envió la aplicación estaba errónea, el hotel se encuentra alejado de la zona centro por unos 40 minutos a pie.
Stayed 1 night in Jan 2021

6/10 Okay

Francis

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a comfortable stay

Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.
Stayed 2 nights in Jan 2021

8/10 Good

Audrey

It was fine . A bit far from everything
Stayed 4 nights in Dec 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia agradable

En general todo muy bien, lo único que podría comentar es que ya hay que darle mantenimiento a algunas áreas.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap and decent place. Patience needed but nice.

Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.
Stayed 2 nights in Oct 2020

8/10 Good

Antonio, Cancún

Liked: Cleanliness, staff & service, amenities
Es un lugar muy tranquilo, hay una vista increible desde la terraza.
Stayed 1 night in Aug 2020

8/10 Good

joel

Liked: Cleanliness, staff & service, room comfort

Safe area but no locks on windows or balcony

Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.
Stayed 3 nights in Aug 2020

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.
Stayed 1 night in Jul 2020

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

100% recomendable, ubicación excelente, cómodo, amables, habitaciones excelentes y su terraza con alberca con una vista de lujo.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar muy comodo y bonito.. Excelente ubicacion.. El desayuno le falta mejorar
Stayed 1 night in Mar 2020

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.
Stayed 2 nights in Mar 2020

8/10 Good

Olivia, alberta canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is clean and staff are nice. But its far from the beach area.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
very clean excellent price and free cont.breakfast
Stayed 1 night in Mar 2020

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta perfecto lo unico es que no tiene variedad en el desayuno.
Stayed 3 nights in Feb 2020

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.
Stayed 3 nights in Feb 2020

10/10 Excellent

Mariama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Place to Stay for budget trip to Isla Mujeres

Great place at a very amazing price! Loved the rooftop splash pool with a few of the whole island! Staff were very friendly and accommodating.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Stanza spaziosa wi-fi quasi inesistente posizione non centrale
Stayed 1 night in Jan 2020

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort

quaint Mexican hotel.

This is a traditional Mexican hotel. Not a resort. They have a small pool on the ground floor and a small pool on the top with a spectacular view. The people who run it are very nice. The rooms are simple, our bed was comfortable. Our room had a kitchenette. Yet no utensils. We did ask fora blender which they brought us! The hotel is centrally located so you can go either north or south with ease. We rented a golf cart for the three days we were there. We liked the hotel and island so we returned for the last three days of our adventure.
Stayed 3 nights in Oct 2019

10/10 Excellent

Anaid

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel & suites Chac Chi

Muy lindo el hotel y la vista de la alberca es increíble tienes el mar por ambos lados. La dirección que aparece en la aplicación de hoteles no es la correcta ya que esta te lleva a Bahia Chac Chi otro hotel. El hotel se encuentra lejos del centro y playas, es necesario tomar taxi para llegar.
Stayed 1 night in Aug 2019

6/10 Okay

Juan Gerardo

Liked: Cleanliness, property conditions & facilities, room comfort

It was good

We got a good stay in general, the only issue was that our safe was not working good and went we reported it; the guy at the front desk said that guy in charge left 20min ago so we had to wait if we wanted it to be fixed until he comes back and we were on our way to have lunch.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Las instalaciones están limpias solo qué hay poco servicio
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not far from downtown, walking distance 2KM and a pool
Stayed 25 nights in Feb 2019