Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

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Dates

March 2026

April 2026

Exterior - Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive (Cancun)

6 restaurants, breakfast, lunch, dinner served; farm to table cuisine - Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive (Cancun)

Preferred Club Junior Suite Swim Out King | Premium bedding, pillowtop beds, minibar, in-room safe - Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive (Cancun)

Preferred Club Governor Suite Ocean Front Plunge Pool | Bathroom | Shower, eco-friendly toiletries, hair dryer, towels - Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive (Cancun)

Overview
Rooms
Location
Policies

Delfines Beach and Iberostar Cancun Golf Course are located near Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive, which provides a free breakfast buffet, an adjacent golf course, and an attached winery. With a beachfront location, beach volleyball, and beach yoga, this property is the perfect place to soak up some sun. Treat yourself to spa services, such as a massage, aromatherapy, or a facial. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and farm to table cuisine. Enjoy the 24-hour health club, as well as activities like volleyball. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a nightclub and a swim-up bar.

Good

Popular amenities

Pool
Breakfast included
All inclusive
Spa
Pet friendly
Parking included

Room options

Check availability for these dates

Tonight

Mar 16 - Mar 17

Tomorrow

Mar 17 - Mar 18

All rooms

2 beds

1 bed

3+ beds

Showing 21 of 21 rooms

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Balcony Double

Garden view
39 sq m
Sleeps 3
2 Double Beds

Tropical View Balcony King

Garden view
35 sq m
Sleeps 2
1 King Bed

Deluxe Ocean View Balcony Double

Sea view
39 sq m
Sleeps 3
2 Double Beds

Deluxe Ocean View King

Ocean view
38 sq m
Sleeps 2
1 King Bed

Deluxe Lagoon View Balcony Double

Lake view
38 sq m
Sleeps 3
2 Double Beds

Deluxe Lagoon View Balcony King

Lake view
37 sq m
Sleeps 2
1 King Bed

Deluxe Lagoon View King

Lake view
37 sq m
Sleeps 2
1 King Bed

Preferred Club Governor Suite Ocean Front Plunge Pool

Ocean view
165 sq m
Sleeps 2
1 King Bed

Shower, eco-friendly toiletries, hair dryer, towels

Preferred Club Ocean Front Plunge Pool Terrace King

Ocean view
45 sq m
Sleeps 2
1 King Bed

Preferred Club Junior Suite Swim Out King

Ocean view
64 sq m
Sleeps 2
1 King Bed

Preferred Club Ocean Front Terrace King

Ocean view
45 sq m
Sleeps 2
1 King Bed

Preferred Club Premium Ocean Front Plunge Pool Terrace King

Exceptional

Ocean view
88 sq m
Sleeps 2
1 King Bed

Penthouse Suite

Ocean view
437 sq m
Sleeps 7
1 King Bed and 2 Double Beds

Preferred Club Junior Suite Ocean Front Double

Ocean view
62 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Ocean Front King

Ocean view
64 sq m
Sleeps 2
1 King Bed

Preferred Club Master Suite Ocean Front Plunge Pool

Ocean view
99 sq m
Sleeps 2
1 King Bed

Preferred Club Lagoon View Plunge Pool Terrace King

Lake view
45 sq m
Sleeps 2
1 King Bed

Preferred Club Premium Ocean Front Terrace King

Ocean view
81 sq m
Sleeps 2
1 King Bed

Presidential Suite

Ocean view
310 sq m
Sleeps 2
1 King Bed

Presidential Suite Two Bedroom

Sea view
312 sq m
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Ocean View Balcony King

Ocean view
39 sq m
Sleeps 2
1 King Bed

About the neighborhood

Located in Zona Hotelera, a neighborhood in Cancun, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive is in the entertainment district and on the beach. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Andres Quintana Roo Stadium. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide

Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500

What's nearby

Nichupté Lagoon
3 min walk - 0.2 miles
Iberostar Cancun Golf Course
5 min walk - 0.3 miles
El Rey Ruins
10 min walk - 0.5 miles
Delfines Beach
11 min walk - 0.6 miles
El Rey Ruins Trailhead
10 min walk - 0.5 miles

Getting around

Cancun Intl. Airport (CUN)
13 min drive

Restaurants

Ennea Beach Club
11 min walk
Royal Solaris Cancun
6 min walk
Zai
3 min walk
Azvl
12 min walk
Marco Polo Restaurante
5 min walk

About this property

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

Luxury all-inclusive property located near Delfines Beach with rooms refurbished in 2025

Located close to Iberostar Cancun Golf Course, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive provides a free breakfast buffet, an adjacent golf course, and an attached winery. This property is a great place to bask in the sun with a beachfront location, beach volleyball, and beach yoga. Treat yourself to spa services, such as a massage, aromatherapy, or a facial. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and farm to table cuisine. Enjoy the 24-hour health club, as well as activities like volleyball. In addition to a nightclub and a swim-up bar, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

You'll also find perks like:

6 outdoor pools along with pool umbrellas and a swim-up bar
Free self parking
A billiards/pool table, beach towels, and a vegetable garden
A water dispenser, ATM/banking services, and beach umbrellas

Room features

All 487 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.

Other amenities include:

Recycling, LED light bulbs, and eco-friendly cleaning products
Bathrooms with eco-friendly toiletries and showers
42-inch HDTVs with cable channels
Coffee/tea makers, daily housekeeping, and phones

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

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Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
6 restaurants
7 bars/lounges
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Blue Water Grill
Bordeaux
El Patio
Himitsu
Olio Terrace & Restaurant

Things to do

24-hour health club
6 outdoor pools
9-hole adjacent golf course
Beach volleyball
Beach yoga
Billiards/pool table
Games
Nightclub
Optional golf privileges
Outdoor pool (guest access)
Shopping
Table tennis
Wine tasting room
Wine tours
Winery

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool umbrellas
Terrace
Vegetable garden

Spa

Aromatherapy
Deep-tissue massages
Facials
Hot stone massages
Reflexology
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Elevator (51 inch wide door)
Front entrance ramp
Pool access ramp on site
Smooth flooring in public areas
Smooth flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

16 floors
2 buildings
Art Deco architecture
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1995
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reception hall
Renovated guestrooms - October 2025
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Espresso maker
Free bottled water
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Renovations and closures

The property will be renovating from November 15 2025 to April 30 2026 (completion date subject to change). The following areas are affected:

Guests will have access to the following alternate facilities during the renovation:

Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet (varies based on length of stay)

Service animals are welcome, and are exempt from fees

1 total (up to 22 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Pet fee: USD 65 per pet (varies based on length of stay)
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Guests under 18 years old are not permitted at this adults-only property

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Oasis Sens Adults

Oasis Sens Adults Only

Oasis Sens Adults Only All Inclusive

Oasis Sens Adults Only All Inclusive Cancun

Oasis Sens Adults Only Cancun

Oasis Sens All Inclusive

Grand Oasis Sens Adults All Inclusive Cancun

Grand Oasis Sens Adults All Inclusive All-inclusive property

Grand Oasis Sens Adults Cancun

Grand Oasis Sens Adults

Grand Oasis Sens Adults Only All Inclusive

Oasis Sens Adults Only Inclus

The Sens Cancun All Inclusive

Oasis Sens Inclusive Inclusive

Grand Oasis Sens Adults Only All Inclusive

Grand Oasis Sens - Adults Only All Inclusive Cancun

Grand Sens Cancun by Oasis Adults Only All Inclusive

Frequently asked questions

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive have a pool?

Yes, this property has 6 outdoor pools. Pool access is from 8:00 AM–8:00 PM.

Is Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive pet-friendly?

Yes, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball, aerobics classes, water fitness classes, and more.

Where is Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 10-minute walk of Nichupté Lagoon and Iberostar Cancun Golf Course. Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 1 mi (2 km).

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Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive Reviews

7.6

Good

8.8

Cleanliness

7.6

Amenities

9.0

Staff & service

8.2

Property conditions & facilities

10/10 Excellent

Kyan

Feb 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We loved it here! The food, drinks the rooms everything was lovely. Everyone was so nice. We will for sure visit again.

Stayed 2 nights in Jan 2026

10/10 Excellent

Roberto

Jan 5, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place to be

Stayed 3 nights in Dec 2025

10/10 Excellent

CATHERINE NOLLEY

Jan 12, 2026

Delicious hotel restaurants and variety. Luxury bed linens and the view was breathtaking.

Stayed 4 nights in Dec 2025

10/10 Excellent

Stewart

Jan 21, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We lived the staff!! Such a great time. So much fun and the food was great!

Stayed 5 nights in Jan 2026

10/10 Excellent

Kevin Lane

Jan 3, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were the best ever. Everyone was so nice and helpful. Room was beautiful with fantastic views

Stayed 4 nights in Dec 2025

10/10 Excellent

Kathryn

Jan 9, 2026

Liked: Cleanliness, property conditions & facilities

Awesome spot! Would 100% to back again.

Stayed 1 night in Jan 2026

8/10 Good

Susan M

Dec 25, 2025

Liked: Cleanliness, property conditions & facilities

The staff was the best part of our trip. They were wonderful! It’s a new resort and of course there is a learning curve. The food was great in most of the restaurants, especially Bordeaux and Olio.

Ocean front preferred club terrace with plunge pool

Stayed 6 nights in Dec 2025

10/10 Excellent

Jesse Thomas

Dec 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The whole facility and of course the ocean is beautiful at this resort. What stood out the most was the kindness and professionalism of their staff. Good job, we had a great stay. Jesse Alexander

Stayed 4 nights in Dec 2025

6/10 Okay

Cesar

Nov 27, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

Stayed 4 nights in Nov 2025

8/10 Good

Valeriya

Jan 19, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A little misleading- it’s a grand RE-OPENING. It’s a remodel, not a brand new resort, like we thought. Restaurants at this resort were really good, but the Coco Cafe had Walmart-style desserts only. Since the remodel is still going on you would think the price would be less, since you have to hear all the noise and construction. And since there’s no spa yet, the massage was done in one of the regular rooms but we still paid full price for it. Sadly the poolside loungers didn’t have cushions so they are hard to lay on for more than 15 min. Would be great to have that. Oh and drinks are all super watered down and are not top shelf, even if you request it. Only the restaurants had good authentic drinks. All the staff were incredibly nice, not one bad experience. We had a great time overall.

Stayed 7 nights in Jan 2026

4/10 Poor

Steve

Jan 4, 2026

Disliked: Cleanliness, amenities

First of all my expectation of a brand new resort that just opened would’ve had much nicer amenities, much cleaner property. There was constantly food in the doorways in the staircases. There was one plate of food that stayed there for three days straight in the staircase that we were using. The staff was great. They were nice. But drinks didn’t come fast enough. Things are very slow. The roof service was horrendous food. It was not even gas station level food. They shouldn’t serve that food to anyone. The restaurants were good. The breakfast was good. We had one dinner that we were willing to try And were pleasantly surprised. The biggest problem was some very young maybe teenagers that stayed next to us and for two nights straight we had to complain to the front desk about all the noise up to three 4 AM. It was not a good time at all.

Stayed 5 nights in Dec 2025

8/10 Good

Jae

Jan 5, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Just came back from a 5 night NYE weekend trip to Secrets Mirabel Cancún. The experience was great and the staff is top notch, but this is a new resort with some growing pains. First not all the restaurants were open, during our stay two restaurants were closed. The facility is also not 100% open, there were parts of the resort where construction was still going on and was not open to guests. Also on our third day there’s was some sort of sewage line breakage and we can smell the human waste spillage from floor one and in the elevators (preferred tower, the new building), which was not pleasant. But overall the food was excellent and the service is top notch. My only advice for travelers is whatever you do, DO NOT fall into their world wide membership (it’s essentially time share) presentation trap. They’ll offer you some resort cash and some romantic dinner, it was over 2 hours or our time and the benefits are so hard to claim just not worth it. You’re on vacation, so do not waste your time with their sales pitch, instead enjoy their beautiful pool and embrace the amazing ocean front views.

Stayed 5 nights in Dec 2025

6/10 Okay

joao

Jan 4, 2026

Liked: Cleanliness, property conditions & facilities

For an old rehashed resort it is not terrible. Just not something you'd typically expect for a secrets resort. The grounds are kept clean and the property is in very good shape. Room was pretty nice, with nice looking/quality furniture. We stayed at the club/preferred level ocenfront room. It is worth the extra money for the room, you pretty much get nothing else special for being at the preferred level. The main difference (for us) is access to the a la carte breakfast restautant at Olio. It is the same exact food as the buffet. So nothing special, needs improvement for sure. The location of the restaurant itself is decent considering how the hotel is designed (old outdated design but recently renovated). It is the only place for breakfast looking at the ocean. The preferred pool area (at the time we were there) was open to all guests which waters down the "specialness" since it is open to everyone. I can see why since the pools are so small and there is certainly not enough room for the regular level guests. It is comical actually. There is more empty space rather than pool/lounger area. Good thing we are not pool people. If you are AVOID this place like the plague. Unless you like tiny pools. It was nice to have shade at the beach as they have those palapas. The neighboring hotels did not have any umbrellas or palapas at the beach. Big win there. Overall a pleasant stay, but I would not recommend it better options in cancun

Stayed 4 nights in Dec 2025

10/10 Excellent

sam

Feb 9, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great food great beach great staff

Stayed 4 nights in Feb 2026

10/10 Excellent

gary

Mar 8, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful view of the beach & ocean from the pool, the food at the restaurants was fantastic,

Stayed 11 nights in Feb 2026

8/10 Good

Joshua

Jan 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

it was a great stay

Stayed 7 nights in Jan 2026

10/10 Excellent

Michelle

Jan 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Overall could not be more impressed! Room, staff, food was excellent. Highly recommend!

Stayed 5 nights in Jan 2026

6/10 Okay

Joseph

Jan 24, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The hotel is perfectly located on the beach but they are still ramping operations. Staff were nice but slow and seemingly unprepared. Will likely not go back anytime soon

Stayed 2 nights in Jan 2026

8/10 Good

tina

Feb 28, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff is exceptional. Favorite restaurants, or the Asian and Olio. Alejandro at Olio was exceptional. We ate breakfast there every morning, but want. Ate breakfast at the buffet one time, but the food was lukewarm. The rooms are very clean excellent house cleaning service. Excellent room service for a coffee and pastries and mimosas in the morning. The only reason I didn’t give five stars is it seems like the preferred area pool area is over sold. The chairs are just right next to each other just lined up. The beach is very small. Just a few cabanas. You literally have to get out there at 7:30 and sit in the chair to save a seat on the beach or at the pool area. Other than that and being very crowded in a small resort, it was a nice stay.

Stayed 5 nights in Feb 2026

6/10 Okay

Avery

Feb 19, 2026

Liked: Cleanliness

It was a good atmosphere, people there were great. However, the thing that put this at a 3 is because I’m pretty sure I broke my foot coming out of the bathroom at the preferred club pool. The drop off there is so dangerous. I’m waiting for my x ray results to come back to see if it’s broke or not. It’s so bruised and I’m in a boot now. It really sucks.. :(

Stayed 5 nights in Feb 2026

2/10 Terrible

Laura

Jan 8, 2026

Disliked: Amenities

Service was awful, false representation of the resort. Will be requesting compensation after multiple attempts to fix the concerns

Stayed 7 nights in Dec 2025

10/10 Excellent

Fadel

Dec 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

everything

Stayed 4 nights in Dec 2025

4/10 Poor

Vlad Alexandru

Mar 9, 2026

Disliked: Staff & service, amenities

We were recently guests of the hotel for a week and wanted to share our experience. In short I would say skip the hotel and find another one for your money. I go into detail further. The resort has some positives and a few negatives that we could not ignore. The positives include the rooms. They are clean and have very nice views of the ocean and resort below. The negatives include - - the beach. This area is not cleaned daily and has an abundance of seaweed. It makes it so that it is not possible to swim or be on the beach without getting a solid stench and feeling the weed beneath your toes. Just be aware that this is not cleaned. -the food. The food is not varied and does not have typical staples that you would expect given that you’re in Mexico. There are not very many options and this is something that you will have an issue with if you are staying for a longer period of time. The buffet area is small and lacks many options. The food sucks here. -the service. The servers routinely take their time to the point that it is very likely that for at least one meal per day you may need to ask for a server to take your order. There is also rudeness from the servers and an inconsistency in terms of how they treat you. For example, one evening I was told that I could not enter a restaurant due to a dress code issue. This was not told to me another evening when I was also not wearing closed toed shoes in another establishment.

Stayed 7 nights in Feb 2026

2/10 Terrible

Yael

Dec 8, 2025

Disliked: Cleanliness, amenities

My friend and I would like to request a refund. We both became sick for three days, likely from the food or the water. On the way home, my friend vomited on the plane, and I was sick in the washroom due to stomach issues. The air conditioning in our room did not work for all seven days of our stay. Although the staff attempted to fix it, they were unable to, and we were not offered another room despite our request. Our room was never cleaned unless we called. Every day after returning from the beach around 5 p.m., we had to contact room service, and they would only come between 8–9 p.m. In addition, the fridge was never refilled during our stay. The food was extremely disappointing—only the breakfast was acceptable. I was eating only once a day because the rest of the food was not good. My friend and I will never return to this hotel. We are requesting a full refund, please

Stayed 6 nights in Dec 2025

4/10 Poor

Hongyi

Jan 23, 2026

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

After staying for five days, I encountered numerous issues and had a poor experience!! First, the resort’s soundproofing is practically nonexistent!!! On the first night, live music from Desire Bar played until 1 AM (this happens every night). Since my room was nearby, the constant booming made it impossible to rest. I had to change rooms THREE TIMES and didn’t settle in UNTIL AFTER 2 AM. Even in the new room, I could clearly hear people walking in the hallway and music from neighbouring rooms—all of which severely affected my sleep. Second, the resort’’s timeshare presentations were extremely pushy!! Starting from check-in, we were repeatedly urged to attend. Every morning at 9:15, we received calls from a staff member named Victor, and flyers were slipped under our door daily. This aggressive promotion completely ruined our vacation mood and experience! Lastly, the hotel elevators were constantly malfunctioning. Sometimes they wouldn’t respond after pressing the buttons, other times they would go up when we pressed down or vice versa. Everyone using the elevators was confused, and I overheard several groups complaining about the same issue. Regarding dining: The buffet restaurant had very limited options, and leftovers from breakfast often appeared at lunch. The service was inconsistent—on one occasion, no one attended to us throughout the entire meal. Overall, this was the worst hotel experience I’ve had in my three visits to Cancun, and I will definitely not return!

Stayed 5 nights in Jan 2026

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

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