Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with 8 outdoor swimming pools

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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Free minibar, in-room safe, desk, blackout drapes
3 bars/lounges, 3 swim-up bars, 2 poolside bars, 4 beach bars
Free minibar, in-room safe, desk, blackout drapes
3 bars/lounges, 3 swim-up bars, 2 poolside bars, 4 beach bars

Overview of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

7.4

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Hot TubHot TubHot Tub
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Enjoy the neighborhood

Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Popular LocationMoon Palace Golf Club14 min drive
  • Popular LocationPetempich Bay17 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
  • Popular LocationPuerto Morelos Town Square24 min drive

Room options

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

cleanliness

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

About the neighborhood

Puerto Morelos

Located in Puerto Morelos, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is near the airport and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and Delfines Beach. Don't miss out on a visit to Ventura Park Cancun.

What's nearby

  • Moon Palace Golf Club - 14 min drive
  • Petempich Bay - 17 min drive
  • Ventura Park Cancun - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Puerto Morelos Town Square - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • Agave Mexican Cuisine - 16 min walk
  • Grand Lobby Bar - 15 min drive
  • Cusco - 18 min drive
  • Grand Central Buffet - 17 min drive
  • The Grill - 17 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury all-inclusive property near El Tinto Golf Course
Located close to Ventura Park Cancun, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino provides a free breakfast buffet, a casino, and free water park access. This property is a great place to bask in the sun with a beachfront location, free beach cabanas, and 4 beach bars. Treat yourself to hydrotherapy, a facial, or a Swedish massage at the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants, which feature international cuisine and more. Yoga classes are offered at the gym; other things to do include kayaking, scuba diving, and motor boating. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars, and free cabanas
  • Free self parking
  • 3 outdoor tennis courts, supervised childcare (surcharge), and massage treatment rooms
  • A 24-hour front desk, a billiards/pool table, and a front-desk safe
  • Guest reviews say good things about the family-friendly amenities, bar, and helpful staff
Room features
All 840 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like air conditioning and free stocked minibars. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Jetted tubs, rainfall showers, and free toiletries
  • 49-inch plasma TVs with premium channels
  • Balconies, childcare services, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer on request
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Self parking is free at this property.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball, and more.

Where is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino located?

This Puerto Morelos property is on the beach, 6.3 mi (10.2 km) from El Tinto Golf Course, and within 16 mi (25 km) of Ventura Park Cancun and Puerto Morelos Town Square.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 788 out of 1954 reviews" "
Rating 8 - Good. 445 out of 1954 reviews" "
Rating 6 - Okay. 273 out of 1954 reviews" "
Rating 4 - Poor. 202 out of 1954 reviews" "
Rating 2 - Terrible. 246 out of 1954 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this trip for my birthday and I was overall satisfied with my trip. I will agree with the other reviews and state that the rooms on the non-diamond side did have an old smell to it but it was nothing that my candle could fix. As long as my candle burned in the room, the old smell did vanish.I wished I could've enjoyed my jacuzzi on the balcony but the drain didnt open or close but I did enjoy the jacuzzi in my room. I was able to try every restaurant but 2 (the indian and the italian spots) The food at the resturants were decent. My favorite restaurant being the Taj and least favorite being Agave. The drinks were pretty good also. The staff were phenomenal and went above and beyond to provide great service and hospitality. They even decorated my door with a Happy Birthday Banner. I did get a chance to experience the Diamond Lifestyle and I must admit, having a butler was a great experience. Orlando, my butler, made the rest of my stay a breeze. I already booked my next stay for another Royalton Resort in Punta Cana, but this time an adult-only resort!
Stayed 4 nights in Mar 2024

4/10 Poor

Diamoine

Stayed 5 nights in Mar 2024

10/10 Excellent

Cheyenne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks were not good
Stayed 3 nights in Mar 2024

2/10 Terrible

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had amazing experiences at Royaltons both in Saint Lucia and Puerta Vallarta. This was far from those. Staff was apologetic but check in was a nightmare, food was marginal. Honestly was glad it was only two nights. I’m going to New York in June and wanted a Royalton but now I don’t know. Very disappointed
Stayed 2 nights in Mar 2024

10/10 Excellent

Khaleelah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Tiarra

Disliked: Cleanliness, staff & service, property conditions & facilities
Mosquitoes infested Dirty coverings Dust on tables n dirty counters Blood stains in bed Brown on the floor Pop cans in the water in the swim out Swamp & strong mold & mildew smell Face n skin breakouts after laying on covers Major bugs on wall Mosquitoes in hotel room Roach in room Water bubbles in the wall Sink stopped up n ran over Water in shower don’t go down fast seems like a sewer issue Locked out room for 2 hours & key card didn’t work after rook was switched Gave small towels vs rags No butler service Wasn’t giving the hideout wristband until we switched rooms however it came with the first room
Stayed 3 nights in Mar 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The escalator was broken, and the food trucks didn’t have variety of foods each day-same food, and at peak hours not enough bar tenders. The dance club was small and hot. Should design something outside so it attracts larger crowd for dancing.
Stayed 3 nights in Mar 2024

4/10 Poor

Kimberly

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I went with a large group that made the trip worthwhile. However, I cannot recommend this property compared to other all-inclusive options. Cleaning staff did the best they could, but rooms are dated and run down. We had water running down the walls and puddling in our room and they still didn’t move us. After numerous calls they finally cleaned up the mess. Check in was a hassle. I got my room I paid $100 to select, but they charged my friend $100 for a room she selected and did not get. I will say the Expedia concierge was courteous and helpful, as much as he could be. Overall, staff members were polite.
Stayed 4 nights in Mar 2024

8/10 Good

patrice, far rockaway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice property. I thoroughly enjoyed my stay at the resort. It was for my birthday and staff like expedia ambassador Joshua made my birthday special. Check-in wasnt the greatest since there was miscommunication prior to my arrival that affected additional money i had to pay. But the overnight manager and front desk Erik help make the best of a non ideal situation. I got my swimout room which I loved especially with so many people at the hotel for spring break. Having my room located at the end made it perfect. The only thing is if i wanted to order drinks it was difficult for the waiters to get my drink to me. I didnt know that there were so many perks with booking with expedia, but it made my stay more enjoyable. I have booked with orbitz and i rarely got any of the things promised. Joshua, Marsaille, Vanessa, Miguel, the chef and waiter from chefs experience were awesome. But improvements are needed. There was some visible wear and tear on rooms. Missing or chipped tile, worned out wood pn doors, there was a noticeable smell of sewage throughout property. But there were also momemts where there were nice sweet smells like an airfreshener. There was differently plumbing issues you can hear.Mosquito sprayings should be a part of cleanings. I had so many Mosquitos in my room. I tried to keep the fan to deter them and hid under cover so i wouldn't get bit. Maids should have better cleaning supplies to clean thoroughly. But they do try their best.still enjoyed stay.
Stayed 6 nights in Mar 2024

2/10 Terrible

JD

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was a disaster!!!!! The only thing good I can say is the location to the airport is good and the food is ok. Check in took over an hour had to wait with a buzzer in the humid hot lobby because they did not have our room ready and it was after check in time, the rooms smell like mildew, the room ac's don't keep up with the humidity and keeping the rooms cool, the rooms are not clean, our toilet did not function properly, we did not receive the room we booked, we were to have an ocean view and had a view of the trees, Whole resort smelled like sewer, room service was always to take 45 min max and we waited 2 hours one night, mini bar was to be filled daily and they only filled it once in the 5 days we were there and that was only after we called them 7 times. We called housekeeping several times due to not having towels, trash bags in the trash can or even bedding for the pull out couch we had to use since they did not get us the double queen room. They would always say they would be right down and would not show up. Called about broken toilet at least 5 times finally got a repair man who could not fix it and said they would send someone in the morning and did not we called several more times no one ever came & fixed the toilet the whole stay. The pools and outside structures are run down and starting to look bad, pool furniture never cleaned and full of bird crap, rooms are not kept up and falling apart. Drinks are watered down way overpriced resort for what you get!