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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Family-friendly beachfront location with 4 outdoor pools

Choose dates to view prices

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Property amenity
Lobby
Aerial view
View from property
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 168 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
3 bedrooms
Ceiling fan
Blackout drapes/curtains
Down duvet
  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Ceiling fan
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 3.0 miles
  • Mujeres Beach - 11 min drive - 3.9 miles
  • Isla Mujeres Ferry Terminal - 56 min drive - 9.9 miles
  • North Beach - 57 min drive - 10.3 miles
  • Dolphin Discovery - 60 min drive - 12.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale all-inclusive property
At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, you can look forward to a free breakfast buffet, a swim-up bar, and a poolside bar. With amenities like a private beach and beach massages, this property is the perfect place to soak up the sun. Indulge in a deep-tissue massage, a manicure/pedicure, and a facial at the onsite spa. The on-site international cuisine restaurant, So Cal Gourmet Emporium, offers breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the health club; Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has a grocery/convenience store, a terrace, and designer stores on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Beach umbrellas, coffee/tea in the lobby, and a 24-hour front desk
  • Smoke-free premises, wedding services, and concierge services
  • Luggage storage, a gift shop, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 648 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 33.94 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–8:00 PM.

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort doesn't offer parking.

What time is check-in at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive.

Where is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort located?

This Costa Mujeres property is on the beach, 2.8 mi (4.5 km) from Playa Mujeres Golf Club, and within 6 mi (10 km) of Mujeres Beach and Punta Sam Beach. Ultramar Ferry Puerto Juárez and El Niño Beach are also within 9 mi (15 km).

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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 428 out of 1005 reviews
Rating 8 - Good. 229 out of 1005 reviews
Rating 6 - Okay. 159 out of 1005 reviews
Rating 4 - Poor. 92 out of 1005 reviews
Rating 2 - Terrible. 97 out of 1005 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to go. I love the hotel that was great.
Stayed 3 nights in May 2025

8/10 Good

Barak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach, kids section was nice, staff was very friendly. Buffet could use improvement. Beach front suite was amazing.
Stayed 3 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
I stayed for a 7 day vacation, and my god was it heaven. The pools are outstanding, and the beach was beautiful, the food and drinks were excellent too.
Stayed 7 nights in Apr 2025

8/10 Good

HUGO ERNESTO VAZQUEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome
Stayed 4 nights in May 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was awesome! Food was above average for all inclusive resort. Staff was very friendly.
Stayed 3 nights in May 2025

10/10 Excellent

Roxzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this hotel!! 10/10 would definitely come back, great customer service, as well friendly staff, amazing beach views! great dinning restaurants, as well as the buffet options

8/10 Good

Joshua Raye

Liked: Cleanliness, amenities, property conditions & facilities
Great family resort with lots of activities. Food was good just about everywhere. The only downsides we had were: -making reservations for dinner was tough, and when we did eat at the restaurants they were not full -beautiful room with lots of issues (broken shower knob, broken shower heads, clogged shower drain, broken coffee maker, broken toilet, leaking and loose faucets. The good news is the staff fixed everything quickly.
Stayed 6 nights in May 2025

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service. Needs more chairs by pool
Stayed 7 nights in Apr 2025

10/10 Excellent

LIDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in May 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had Great time with this resort! Kids loved all the activities!
Stayed 1 night in Mar 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
There’s a lot to do here!
Stayed 1 night in Apr 2025

8/10 Good

catherin

Liked: Cleanliness, staff & service
Food was just ok
Stayed 7 nights in Apr 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great family spot
Stayed 5 nights in Feb 2025

10/10 Excellent

Jeff L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort , staff is friendly and accommodating
Stayed 8 nights in Feb 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities
Staff was friendly, fun vibe
Stayed 4 nights in Mar 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!! Amazing i really enjoyed it! Thank you Expidia for make it happend!
Stayed 5 nights in May 2025

10/10 Excellent

Jacquan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort had a good time
Stayed 4 nights in Jan 2025

10/10 Excellent

Ata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this resort with my family. There were so many things for kids to do and everyday was truly joyful. staff were kind, attentive and wonderful. We were assigned an Expedia agent at the check in who greeted us and helped us with all the dinner reservations, room service requests and additional questions. Shout out to Luis, Alma and Gael. overall, great experience and we would love to come back.

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was great! Clean room,tasty various food, lots of activities,great staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Parker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Family really enjoyed everythibg
Stayed 7 nights in Feb 2025

8/10 Good

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros and cons! Service varied, can be hard to make reservations for restaurants, limited pool chairs and seated
Stayed 6 nights in Apr 2025

10/10 Excellent

MARIA GUADALUPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 1 night in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment and staff. Amenities are plenty.
Stayed 4 nights in Jan 2025

6/10 Okay

Tommy

Liked: Cleanliness, property conditions & facilities
I recently stayed at Planet Hollywood Resort and had a mixed experience. The resort itself is clean and visually appealing, but there were a few letdowns. The food was underwhelming overall—lacking in flavor and variety. Some staff members were fantastic and really went above and beyond, while others seemed disinterested or unmotivated. I was also surprised by the limited range of activities available, which made the days feel a bit repetitive. It’s a decent place to relax, but I expected more from a resort with such a big name.
Stayed 4 nights in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 9 nights in Apr 2025