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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property
Travelers bask on powdery white sands during sunny days at this Cancun resort, then explore diverse dining options as evening falls

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view - Sunscape Cancun All-Inclusive Resort & Spa by Hyatt (Cancun)
Property video
Sun Club Master Suite Ocean Front King | View from room - Sunscape Cancun All-Inclusive Resort & Spa by Hyatt (Cancun)
Sauna, hot tub, steam room, Turkish bath, body treatments, hydrotherapy - Sunscape Cancun All-Inclusive Resort & Spa by Hyatt (Cancun)
View from room - Sunscape Cancun All-Inclusive Resort & Spa by Hyatt (Cancun)
Wyndham Alltra Cancun offers a pristine white sand beach, beach bar cocktails, ocean-view restaurants, water park access, spa services like deep-tissue massages and body wraps, beach volleyball courts, and a welcoming atmosphere for families.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Master Suite King

Premium bedding, minibar (free items), in-room safe, blackout drapes

Master Suite King

  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite 1 King Bed

Premium bedding, minibar (free items), in-room safe, blackout drapes

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 126 sq m
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite King Beachfront Swim up

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Double Accessible

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double Accessible

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite King Accessible

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite King Accessible

  • Lagoon view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, minibar (free items), in-room safe, blackout drapes

Family Junior Suite, King Bunk and Trundle Bed

7.6 out of 10
Good
(20 reviews)
  • Resort view
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Deluxe Junior Suite Double Lagoonview

A hotel room with two beds, a nightstand, a lamp, and a wooden headboard.

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, minibar (free items), in-room safe, blackout drapes

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite Ocean View Double

A hotel room with a large bed, a desk, a chair, a large window with curtains, and a ceiling fan.

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Double Beachfront

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite Double Beachfront

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite King Beachfront

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite King Beachfront

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, minibar (free items), in-room safe, blackout drapes

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King | Premium bedding, minibar (free items), in-room safe, blackout drapes

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite Ocean View King

Premium bedding, minibar (free items), in-room safe, blackout drapes

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean Front Double

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite Ocean Front Double

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean Front King

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(28 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean View Double

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite Ocean View Double

8.2 out of 10
Very good
(30 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double

8.2 out of 10
Very good
(69 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite King

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite King

8.8 out of 10
Excellent
(93 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Bed

Premium bedding, minibar (free items), in-room safe, blackout drapes

Standard Double Bed

9.2 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean View King

Premium bedding, minibar (free items), in-room safe, blackout drapes

Junior Suite Ocean View King

8.6 out of 10
Excellent
(44 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for King Room

Premium bedding, minibar (free items), in-room safe, blackout drapes

King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on the beach, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is in Zona Hotelera, a neighborhood in Cancun with great shopping. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun, or check out an event or a game at Oasis Arena. Water skiing, windsurfing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    2 min walk - 0.1 miles
  • A crowded beach with people swimming and relaxing under colorful umbrellas, surrounded by tall hotels and buildings.
    Chac Mool Beach
    18 min walk - 1.0 mile
  • A waterfront with a wooden pier, palm trees, and overwater bungalows.
    La Isla Shopping Mall
    18 min walk - 1.0 mile
  • The exterior of the Interactive Aquarium Cancun, featuring a blue facade, a Mexican & Seafood restaurant, and a Market Place.
    Cancun Interactive Aquarium
    4 min drive - 1.1 miles
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    5 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    23 min drive

Restaurants

  • El Mirador
    8 min walk
  • Bubba Gump Shrimp Co.
    4 min walk
  • Snack Grand Park
    7 min walk
  • Flor De Sal
    7 min walk
  • El Oriental
    7 min walk

Similar properties

Aerial view
Wyndham Grand Cancun All Inclusive Resort & Villas
Zona Hotelera
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.4 out of 10, Very Good, 3,471 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-out is at noon.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, the property is all-inclusive. Activities include soccer.

Where is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt located?

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, La Isla Shopping Mall, and Forum Beach. Cancun Convention Center and Hotel Zone Beaches are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 4346 out of 6836 reviews
Rating 8 - Good. 1523 out of 6836 reviews
Rating 6 - Okay. 572 out of 6836 reviews
Rating 4 - Poor. 187 out of 6836 reviews
Rating 2 - Terrible. 208 out of 6836 reviews

Reviews

Verified

10/10 Excellent

Sophal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and the staff was really friendly.
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and staff were great!
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Fljorim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place friendly people
Stayed 9 nights in Jun 2026
Verified

10/10 Excellent

Ibtissam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard working staff Amazing food
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Dena Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, great staff, comfortable rooms
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Arben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place friendly people
Stayed 9 nights in Jun 2026
Verified

10/10 Excellent

Kyleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, clean and always the best staff!
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Beautiful and clean and environment
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious!! There were a lot of variety including other restaurants on site. The staff were all friendly and the 24/7 coffee shop was definitely a plus!! Will definitely return!
Stayed 7 nights in Jul 2026
Verified

10/10 Excellent

Julio J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, and the staff is incredible Definitely room for improvement but other than that everything is perfect.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

JOSEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and super helpful . The food was great . Our room was quiet. The beach was wonderful. Would definitely go back.
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The all-inclusive aspect of the resort was great!
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Long Hai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is one of my favorites! The staff was amazing the place is clean and it’s family friendly! There was so much foods and drinks and everything is unlimited! The events and shows keep us entertained in the resort all day long! We will definitely come back again!
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

HEATH DUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment staff were awesome. Very fun guys. Entire staff was very friendly and helpful.
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

anuradha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms friendly and helpful staff
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Hortencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, great variety of good and lots to do without having to leave the resort. It was our Anniversary and they surprise us decorating our room with petals, champagne and chocolate strawberries. The staff is great!
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunscape Cancun is an excellent property for families seeking a vacation with your kids. Food at all restaurants was high quality. Overall service was excellent. We never wanted for anything!
Stayed 5 nights in Jun 2026
Verified

8/10 Good

crystal diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with friendly and kind staff. This resort is great for families with younger children as they have lots of activities and the kids water area for them to enjoy. I don’t think it’s the best hotel for singles that want to enjoy lively activities/party as this is more for families. Good experience overall.
Stayed 6 nights in Jul 2026
Verified

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was very clean and nice Beautiful resort excellent food. Pool was small and felt dirty towards end of day The slides were not accessible for everyone only 4’ tall and shorter The game room for kids only and not always open Rooms were always cleaned and nice Beautiful ocean view Not much to do besides eat and swim kids got bored
Stayed 7 nights in Jun 2026
Verified

8/10 Good

Josefina

Liked: Staff & service
Rooms were just okay nothing out of the ordinary, they do need some updates. Staff was friendly and food was a 3 out of 5. Has two pools and a kiddy section which is nice for smaller children.
Stayed 5 nights in Jul 2026
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-friendly resort with plenty of activities for kids daily. The rooms were clean but a bit outdated. The staff were very friendly and helpful. The food was okay. Room service and dinner on the beach were excellent. Overall, a great experience, and I will definitely return to this resort.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Calixta Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 4 nights in May 2026
Verified

6/10 Okay

Miljan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facilities were clean but old. The service was very good. The beach had a lot of seaweed.
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a little old but very well maintained! would come again with family! also food was amazing
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean pool, great ocean view. Family friendly and fun for all ages.
Stayed 4 nights in May 2026