Does Ocean Spa Hotel – All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Ocean Spa Hotel – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ocean Spa Hotel – All Inclusive?

Self parking is free at this property.

What time is check-in at Ocean Spa Hotel – All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Are there all-inclusive benefits at Ocean Spa Hotel – All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, and more.

Where is Ocean Spa Hotel – All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Playa Tortugas and Langosta Beach. Teatro de Cancún and Escénica Tower are also within 10 minutes.

4/10 Poor

Raquino Batronel De

Aug 10, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .

Stayed 4 nights in Aug 2025

10/10 Excellent

Orobosa Denzel Aigbovo

Jan 17, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely Place!

6/10 Okay

Eduardo

Mar 14, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Outdated, beach front dirty, staff - host near pool and jn restaurant not very friendly.

Stayed 3 nights in Feb 2025

10/10 Excellent

JAVED

Jan 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location of Hotel, Staff activities good, Food. All good for average budget

Stayed 4 nights in Jan 2024

2/10 Terrible

Gloria

Jun 30, 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.

Stayed 7 nights in Jun 2025

6/10 Okay

Gennadiy

Mar 6, 2025

Liked: Cleanliness

Small hotel. Not able to swim. Food very limited.

Stayed 5 nights in Mar 2025

6/10 Okay

Misty

Mar 2, 2025

Liked: Cleanliness, staff & service

This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.

Stayed 3 nights in Feb 2025

6/10 Okay

Yiseth

Oct 22, 2024

Disliked: Property conditions & facilities

The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.

Stayed 4 nights in Oct 2024

4/10 Poor

Anthony

Jul 5, 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.

Stayed 4 nights in Jun 2023

8/10 Good

Emily

Feb 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)

Stayed 7 nights in Feb 2024

6/10 Okay

Erica

Mar 14, 2024

Liked: Staff & service, property conditions & facilities

The food was nasty. Not enough options.

Stayed 3 nights in Mar 2024

10/10 Excellent

Wil

Feb 17, 2025

Disliked: Staff & service

Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.

Stayed 2 nights in Feb 2025

6/10 Okay

Kathleen Elizabeth

Oct 16, 2022

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The staff were great, property was clean. The pool was not the best, needs renovating, upgrading. Low quality drinks/alcohol. The buffet was ok, but the restaurant food Asian & Intalian were not good. The beach area was very disapointing. Cannot swim in the ocean, too much sea weed. The beach is not swept, cleared as in most resorts.

Stayed 4 nights in Oct 2022

2/10 Terrible

Estephany

Sep 18, 2024

Disliked: Cleanliness, property conditions & facilities

The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.

Stayed 4 nights in Sep 2024

2/10 Terrible

Lesley

Jul 15, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.

Stayed 4 nights in Jul 2024

10/10 Excellent

Gail Susan

Feb 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.

10/10 Excellent

Blanca Geo Enriquez

Sep 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Me encantó

Stayed 1 night in Sep 2025

2/10 Terrible

Tony Alfredo

Sep 21, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.

Stayed 3 nights in Sep 2025

10/10 Excellent

Adriana

Jul 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente atención de todo el personal, amplia área de playa, aguas tranquilas

Stayed 2 nights in Jun 2025

6/10 Okay

Bogdan

Jun 23, 2025

Small

Stayed 6 nights in Jun 2025

10/10 Excellent

Handy Javier

Apr 14, 2025

Liked: Staff & service, amenities, property conditions & facilities

Beatifull and confortable

Stayed 5 nights in Apr 2025

4/10 Poor

Nakia

Apr 14, 2025

Liked: Cleanliness

I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.

Stayed 5 nights in Apr 2025

10/10 Excellent

D o r r i e jean

Apr 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The three daily event coordinators were absolutely amazing

Stayed 7 nights in Mar 2025

10/10 Excellent

Douglass

Apr 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏

Stayed 10 nights in Mar 2025

4/10 Poor

Andrea Jo

Apr 2, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.

Stayed 5 nights in Mar 2025

Ocean Spa Hotel – All Inclusive

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