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Na Balam Hotel

3.0 star property
Travelers find paradise at Na Balam Hotel, where a white sand beach meets clear waters, oceanfront dining awaits, and a refreshing pool offers sun-soaked relaxation

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Photo gallery for Na Balam Hotel

Aerial view - Na Balam Hotel (Isla Mujeres)
Poolside Suite | In-room safe, individually decorated, individually furnished - Na Balam Hotel (Isla Mujeres)
Building design - Na Balam Hotel (Isla Mujeres)
Terrace/patio - Na Balam Hotel (Isla Mujeres)
Outdoor pool, pool umbrellas - Na Balam Hotel (Isla Mujeres)
Na Balam Hotel, located in the heart of Centro - Supmza 001, offers a sun-kissed beach getaway with an airport shuttle and beach bar. Unwind on the white sand beach or by the outdoor pool with umbrellas while enjoying Mediterranean cuisine at Oceanvs restaurant. With free WiFi in public areas, a garden to stroll through and helpful multilingual staff at your service.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, individually decorated, individually furnished

Two Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
2 bedrooms
  • 104 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Poolside Suite

Poolside Suite | In-room safe, individually decorated, individually furnished

Poolside Suite

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
In-room safe
  • 68 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite with Pool View

Master Suite with Pool View | In-room safe, individually decorated, individually furnished

Master Suite with Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Poolside Room

Poolside Room | In-room safe, individually decorated, individually furnished

Poolside Room

8.8 out of 10
Excellent
(34 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Pool View

In-room safe, individually decorated, individually furnished

Room Standard with Pool View

  • Sleeps 4

About the neighborhood

Located in Centro - Supmza 001, a neighborhood in Isla Mujeres, Na Balam Hotel is near theme parks and by the ocean. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Traveling with kids? Consider Garrafon Natural Reef Park, or check out an event or a game at Beto Avila Baseball Stadium. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby. Visit our Isla Mujeres travel guide
Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

What's nearby

  • Norte Beach which includes swimming, a sandy beach and tropical scenes
    North Beach
    2 min walk - 0.1 miles
  • Exploring the lovely streets of Isla Mujeres. #OnTheRoad
    Miguel Hidalgo
    5 min walk - 0.3 miles
  • High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.
    Isla Mujeres Ferry Terminal
    13 min walk - 0.7 miles
  • Isla Mujeres Cemetery
    6 min walk - 0.4 miles
  • beach
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    120 min drive

Restaurants

  • Cañabar Beach Club
    1 min walk
  • Stingray
    5 min walk
  • Buho's
    2 min walk
  • Lola Valentina
    6 min walk
  • Guru Beach Club & Restaurant
    1 min walk

About this property

Na Balam Hotel

Family-friendly hotel near North Beach
Close to Isla Mujeres Ferry Terminal, Na Balam Hotel provides an airport shuttle, a beach bar, and a terrace. With amenities like beachfront dining and sun loungers, this hotel is the perfect place to soak up the sun. The on-site Mediterranean cuisine restaurant, Oceanvs, offers brunch, lunch, and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a bar.
Additional perks include:
  • An outdoor pool along with pool umbrellas
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and multilingual staff
  • A banquet hall, beach umbrellas, and smoke-free premises
  • Beach towels, wedding services, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as thoughtful touches like safes and free bottled water.
Extra conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • Oceanvs

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Does Na Balam Hotel have a pool?

Yes, this property has an outdoor pool.

Is Na Balam Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Na Balam Hotel?

Check-in start time: 3 PM; Check-in end time: 11 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Na Balam Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Na Balam Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–11:30 PM on request. A fee of USD 120 per vehicle applies.

Where is Na Balam Hotel located?

This family-friendly Isla Mujeres hotel is located by the ocean, just steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cocal Beach and Isla Mujeres Cemetery are also within 10 minutes.

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Reviews

Na Balam Hotel Reviews

8.2

Very Good

8.6

Cleanliness

9.0

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 356 out of 841 reviews
Rating 8 - Good. 304 out of 841 reviews
Rating 6 - Okay. 104 out of 841 reviews
Rating 4 - Poor. 50 out of 841 reviews
Rating 2 - Terrible. 27 out of 841 reviews

Reviews

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our hotel of choice for the past 4 years and we will continue to use their services in the future. Very good service and great hospitality
Stayed 5 nights in Oct 2025

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Stayed 8 nights in Dec 2025

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Great location, beach club was super nice. Free breakfast!
Stayed 5 nights in May 2025

10/10 Excellent

Eve

Liked: Cleanliness, amenities, property conditions & facilities
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Stayed 4 nights in Jun 2025

4/10 Poor

Ivan

Close to beach
Stayed 7 nights in Apr 2025

8/10 Good

Rick

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Stayed 3 nights in Jan 2025

8/10 Good

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Stayed 1 night in Feb 2025

10/10 Excellent

Valerie J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Stayed 7 nights in Dec 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Stayed 1 night in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Stayed 4 nights in May 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
Stayed 7 nights in Feb 2025

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and accommodating. I would recommend the property, we will visit again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.
Stayed 3 nights in Jun 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
Stayed 1 night in Jul 2025

10/10 Excellent

dorn

Relaxing atmosphere. Very clean place.
Stayed 7 nights in Feb 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
Stayed 3 nights in May 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
The Na Balam was Awesome!!!! My Wife and I had such a relaxing time. The staff was laid back and offered information and supported our overall stay.
Stayed 4 nights in Aug 2023

8/10 Good

Diane

Liked: Amenities
Charming real mexi-feel property, excellent proximity to beach, Super clean, friendly staff. Late check in poorly handled otherwise great
Stayed 9 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Character and charm and beach

My family of four stayed in the two bedroom suite and from the moment we arrived, everything was wonderful. The shuttle from the airport was easy, the reception was warm, and the room was very spacious and comfortable. The location to the beach is very convenient and the breakfast was wonderful. The beds in the turquesa room were too firm, but that was the only complaint! The front desk was helpful with any questions we had.
Stayed 4 nights in May 2024

4/10 Poor

Everardo

Liked: Cleanliness, amenities
Disliked: Staff & service
We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.
Stayed 4 nights in Jun 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
Stayed 3 nights in Jul 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
Stayed 5 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Room for improvement

Pros: Location - steps away from Playa Norte Hotel grounds are shady - nice escape from the sun Cute cat on site Friendly & helpful staff Walkable to many restaurants and shops Decent AC Cons: Uncomfortable beds Dark rooms Very low water pressure No hot water - eked out one lukewarm shower in 3 days Very loud late at night on weekends due to parties at the MIA. Property has a lot potential, but the benefits of the location did not outweigh the annoyances/uncomfortable accommodations.
Stayed 3 nights in Feb 2025