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Motel Costa Express

Property class: 2.5

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Photo gallery for Motel Costa Express

Room - Motel Costa Express (Cancun)
Room - Motel Costa Express (Cancun)
Front of property - Motel Costa Express (Cancun)
Lobby - Motel Costa Express (Cancun)
Room - Motel Costa Express (Cancun)
Motel Costa Express provides a hot tub and more. Guests can connect to free in-room WiFi.

Reviews

5.8 out of 10

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Room

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Double Room, 1 King Bed, Jetted Tub

Room

Romantic Double Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Downtown Cancun, a neighborhood in Cancun, is home to Motel Costa Express. Cancun Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xoximilco and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. Visit our Cancun travel guide
Map
Av. López Portillo No. 1557 Mza. 19, Lote 14 Reg. 104, Cancun, QROO, 77539

What's nearby

  • Ancient stone carvings and structures.
    Temple of the Warriors
    7 min drive - 2.4 miles
  • A thatched-roof gate with intricate carvings, labeled 'PARQUE' and 'KABAH'.
    Kabah Urban Park
    10 min drive - 3.7 miles
  • María Desatadora de Nudos Sanctuary
    6 min drive - 2.0 miles
  • La Gran Plaza Shopping Mall
    8 min drive - 3.0 miles
  • Las Plazas Outlet Cancun
    10 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    30 min drive

Restaurants

  • La Concha Dorada
    9 min walk
  • Taqueria El sureño
    2 min drive
  • Taqueria El Crucerito
    14 min walk
  • La Cabaña Corona
    17 min walk
  • Taqueria
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking options include a carport

Things to do

  • Hot tub

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Children 18 years old and younger are not permitted at this property

Frequently asked questions

Is Motel Costa Express pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Motel Costa Express?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Motel Costa Express?

Check-out is at noon.

Where is Motel Costa Express located?

Located in Downtown Cancun, this motel is within 3 mi (5 km) of María Desatadora de Nudos Sanctuary, La Gran Plaza Shopping Mall, and Las Plazas Outlet Cancun. Kabah Urban Park and Andres Quintana Roo Stadium are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Motel Costa Express Reviews

5.8

6.4

Cleanliness

6.0

Location

5.8

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 10 out of 74 reviews
Rating 8 - Good. 20 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 12 out of 74 reviews
Rating 2 - Terrible. 21 out of 74 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First ever stay in a motel

This place was amazing. I felt so refreshed after 2 days there. The floor is clean to walk around and quiet. Such a feeling of freedom there. Hot shower was great. Hairdryer was great. It's even more secure with the automated garage door.
Stayed 2 nights in Dec 2022
Verified review

4/10 Poor

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The cleaner did a great job, check in was quick and the room was spacious, but there were ants and spiders in the room. There was also mold on the roof in the bathroom.
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Disliked: Staff & service
cobran extra por limpieza
Stayed 7 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno en general.

Precio acorde a la calidad del hospedaje. Ubicación cercana a donde necesitaba ir y de fácil acceso. Todo ok.
Stayed 2 nights in Oct 2023
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
No ofrecen lo que reservas, y llegando al hotel te cobran "cuota de saneamiento"
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala atención en la entrada, tuvimos que esperar hasta las 2 PM cuando queríamos pagar por un early check in y dónde tuvimos que irnos a otro lugar para poder descansar. Hasta que ya pudimos entrar a la habitación nos dieron habitación donde el baño no servía y se quedaba todo, su solución fue darnos un destapacaño y no ayudo nada. Jamás volvería ni a preguntar por algo perdido
Stayed 1 night in Oct 2023
Verified review

2/10 Terrible

Cobraron más de lo acordado

Me robaron. La reserva era por 570 pesos y me cobraron 1650 pesos .
Stayed 1 night in May 2023
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Se pregunto durante la estadía por el agua caliente y jsmas solucionaron el problema....
Stayed 9 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Pésimo servicio de la recepcionista .!!, desconocen su información y falta de anotación al cliente .!!
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Nikel
Stayed 11 nights in Feb 2022
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
No respetaron la reserva , no pudimos utilizar la habitación y aún así cobraron las 2 noches
Stayed 2 nights in Jan 2020
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complicado no manejan llaves de habitacion, la limpieza si no la solicitas no la hacen
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente desde q entras todo limpio.. la comida riquisima
Stayed 5 nights in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Primer día el cuarto no contaba con llave Por la noche no avía agua para tomar una ducha Cuando pedía room service tardan tanto para llevarte tu comida y después los platos se quedan por dos días de donde los deben de recoger Nunca mas y no lo recomendaria
Stayed 4 nights in Aug 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this property to anyone visiting Cancun. An individual unit is offered to each guest, including a garage, however you do not receive a key to the unit (small interior lock on door only). The garage door does close, but has a large opening near the top & can be opened manually from the outside. The lock on the ground floor unit window also did not lock. The bed was large and made, but did have multiple stains + ants running across it.
Stayed 2 nights in Jun 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have my room reservation in their system. I had to pay to stay there.
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities

Personal Poco Profesional y Antipatico.

Reserve el Hotel para 1 noche pues estaba cercano a unas citas de negocios. No me agrado el trato recibido en recepcion como falta de profesionalidad y amabilidad. La habitacion nos dieron una como muy basica sin nada especial aunque nos habian dicho por facebook que sinos podian dar otro tipo de habitacion que no fuera la standard pues tienen el mismo costo, la verdad no quisieron pq si habia disponibilidad y habitaciones libres. Se negaron a darnos factura aun con opcion de pago en el hotel, cosa que no deberia ser asi. La habitacion esta anticuada en decoracion y servicios como TV, lo unico que tiene aceptable es q es de bien tamaño. Falta de seguridad, vino a vernos un amigo y lo dejaron pasar sin consultar con nuestro cuarto si lo estabamos esperando o no. Bastante mejorable tanto en Personal, amabilidad, facturacion, decoracion, servicios ...
Stayed 1 night in Apr 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction, no lighting in the bathroom
Stayed 7 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo sólo mejoren él servicio de room service, y nos toco un w.c. qué no funcionaba correctamente
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opcion, por precio y limpieza muy amplio. Yo estuve saiendo a lugares alrededor de cancun y llegaba a dormir, todo muy comodo y limpio.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リーズナブルでした。
Stayed 1 night in Dec 2018
Verified review

6/10 Okay

Liked: Property conditions & facilities
Okay as a place to stay very cheaply. Reasonably clean. Hot water comes and goes. Wifi comes and goes.
Stayed 5 nights in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo un extra, para subir categoria

Muy comodo, personal atento, te dan tu llave, si te quedas mas dias deja tu llave para limpieza, alejado del centro para ir a zona hotelera y las playas esta a 45min en camion o 30min en coche, esto lo compensa por el precio por noche( que pudiera bajar mas para atraer mas clientes), Esta sobre una avenidad principal asi que cualquier transporte publico te lleva al centro y de ahy tomas otro camion R1 o R2 para la zona hotelera. De regreso de la zona hotelera toma el camion R2 te bajas en el soriana, y ahy pasan las combis o pecesaras que te dejan enfrente del hotel, dicen P Maya.Deves preguntar todo el tiempo, o quedaras parado, o toma un taxi costo maximo $50 pesos a donde quieras ir. digo para que te muevas sin preguntar mucho jjiji
Stayed 2 nights in Aug 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible. They refused to let me stay even when I showed them my reservation. It was in a sketchy part of town and they were not helpful. I almost had to sleep in the street because of them. When I complained they said, oh sorry, it must have been a mistake. That mistake could have turned deadly for me. It also cost more than 200 usd for taxi fare because they refused to let me stay. I didnt get my money back either..
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Jul 2018