Moon Palace Cancún - All Inclusive Reviews, Deals & Photos 2024

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Ocean-view property with a nightclub, near Moon Palace Golf Club

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Dates

May 2024

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June 2024

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Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

16 restaurants, breakfast, dinner served; Asian cuisine

Overview
Rooms
Location
Policies

8.0

Very good

Popular amenities

Breakfast included

Pool

Parking included

Free WiFi

Restaurant

Bar

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Xoximilco2 min drive
Moon Palace Golf Club4 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)7 min drive
Riviera Cancun Golf Resort14 min drive

Room options

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony

Soundproofed

Private indoor spa tub

Air conditioning

Smart TV

Pillow menu

Renovated in 2020

Premium bedding

45 sq m
Sleeps 2
1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor spa tub

Air conditioning

Free rollaway/extra beds

Smart TV

Pillow menu

Renovated in 2020

90 sq m
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor spa tub

Air conditioning

Smart TV

Renovated in 2020

Blackout drapes/curtains

Premium bedding

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony

Separate dining area

Separate sitting area

Soundproofed

Private indoor spa tub

Air conditioning

Smart TV

Pillow menu

90 sq m
Sleeps 2
1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor spa tub

Air conditioning

Free rollaway/extra beds

Smart TV

Renovated in 2020

Premium bedding

38 sq m
Golf view
Sleeps 2
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor spa tub

Air conditioning

Smart TV

Pillow menu

Renovated in 2020

Premium bedding

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor spa tub

Air conditioning

Smart TV

Renovated in 2020

Blackout drapes/curtains

Premium bedding

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor spa tub

Air conditioning

Smart TV

Renovated in 2020

Premium bedding

2 bedrooms

90 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor spa tub

Air conditioning

Free rollaway/extra beds

Smart TV

Pillow menu

Renovated in 2020

90 sq m
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Similar properties

On private beach

Pool

Breakfast included

All inclusive

per night

$810 total

includes taxes & fees

May 2 - May 3

About the neighborhood

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with good airport proximity. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. El Rey Ruins and Iberostar Cancun Golf Course are two other places to visit that come recommended. Jet skiing, scuba diving, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

Visit our Cancun travel guide

What's nearby

Xoximilco - 2 min drive
El Tinto Golf Course - 2 min drive
Moon Palace Golf Club - 4 min drive
Riviera Cancun Golf Resort - 14 min drive
Delfines Beach - 14 min drive

Getting around

Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

Grand Lobby Bar - 6 min drive
Sky Bar - 8 min drive
Lobby Bar - 8 min drive
Cusco - 9 min drive
Grand Central Buffet - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

Luxury all-inclusive property refurbished in 2020 and located near Moon Palace Golf Club

Located close to Riviera Cancun Golf Resort, Moon Palace Cancún - All Inclusive provides a free breakfast buffet, 27 holes of golf, and a marina. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach volleyball. Treat yourself to a body treatment, a hot stone massage, or aromatherapy at the onsite spa. At the 16 on-site restaurants, enjoy breakfast, dinner, and Asian cuisine. The gym offers fitness classes and yoga classes; other things to do include kayaking, windsurfing, and beach yoga. In addition to a nightclub and an airport shuttle, guests can connect to free in-room WiFi.

Other perks include:

7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars, and sun loungers
Free self parking and valet parking
2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
Babysitting (surcharge), table tennis, and golf cart on site
Guest reviews say great things about the family-friendly amenities

Room features

All 2036 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guests reviews say good things about the clean rooms at the property.

Other amenities include:

Recycling, LED light bulbs, and eco-friendly cleaning products
Free toiletries and hair dryers
55-inch Smart TVs with cable channels
Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Miniature golf

Soccer

Volleyball

Kids club

Lessons/classes/games

Aerobics

Bartending

Dancing

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 6:00 AM–11:00 AM
11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Agra
Los Caporales
Momo Teppanyaki
Riviera Maya
Trattoria

Things to do

2 outdoor tennis courts
27 holes of golf
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Handrails in stairways
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

More

16 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
Renovated entire property - January 2020
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Slippers
Toothbrush and toothpaste on request
Towels

Entertainment

55-inch Smart TV with cable/satellite channels
Pay movies

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Minibar
Restaurant dining guides

Outdoor space

Balcony

More

Air conditioning
Desk
Eco-friendly cleaning products available
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Moon Palace Cancún - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

Is Moon Palace Cancún - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancún - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancún - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancún - All Inclusive?

Check-out is at noon.

Does Moon Palace Cancún - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancún - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Where is Moon Palace Cancún - All Inclusive located?

This Cancun property is on the beach, 2.5 mi (4.1 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

Moon Palace Cancún - All Inclusive Reviews

8.0

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Rosalyn, Edmonton

Traveled with family and small children, Traveled with group

Apr 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staffs are very helpful, friendly and kind. Golf carts have their routes to transfer people around between resorts and golf course. Food is good. Only one terrible thing was: my friend got his foot cut from stepping down the ocean shore. It was painful and took him few hours to stop bleeding. There were a lot of sea weeds on shore even resort tried to clear them.

Stayed 8 nights in Apr 2024

10/10 Excellent

SONG HUA

Traveled with family and small children

Apr 18, 2024

Liked: Cleanliness, staff & service, amenities

Need more clean

Stayed 4 nights in Apr 2024

10/10 Excellent

YONG OH

Traveled with family

Apr 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All kind staff

Stayed 6 nights in Apr 2024

10/10 Excellent

Martell

Traveled with family and small children, Traveled with family

Apr 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staffs service was amazing at sunrise

Stayed 3 nights in Apr 2024

6/10 Okay

Rahul

Traveled with family

Apr 17, 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

We did not receive the Expedia VIP amenity like a wine bottle etc. room was not cleaned well, they never cleaned the small dining table in 6 days. The premium food with reservations at Trattoria and Agra were not good, although the Mexican and Asian restaurants were great. Facility was good but remote. Carts to get around the resort were infrequent.

Stayed 6 nights in Mar 2024

8/10 Good

Raymond Lee

Traveled with family and small children

Apr 17, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

I was not a happy about the time share presentation. Way to pushy and wouldn’t let us leave.

Stayed 5 nights in Mar 2024

10/10 Excellent

kelly

Traveled with family

Apr 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

family of 7 had a great time on our 5 day / 4 night trip in april. the food, drinks, restruant, service, room service was excellent! we definitely will be coming back.

Stayed 4 nights in Apr 2024

8/10 Good

Jaspreet

Traveled with family and small children

Apr 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great, just wish there were more food options by the pool areas as well as more towel stands.

Stayed 3 nights in Apr 2024

10/10 Excellent

Daisha

Traveled with partner

Apr 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All inclusive food and bars all over. Staff was nice and accommodating

Stayed 1 night in Apr 2024

10/10 Excellent

Azal

Traveled with partner

Apr 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really recommend this the palace resort in all of them paradise on earth

Stayed 5 nights in Apr 2024

Moon Palace Cancún - All Inclusive

Choose dates to view prices

Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Overview of Moon Palace Cancún - All Inclusive

Very good

Popular amenities

Explore the area

Room options

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Highlights

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Moon Palace The Grand Cancun - All-inclusive

About the neighborhood

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace Cancún - All Inclusive

All inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

Outdoor space

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods