We had a generally good stay at Lotus Beach Hotel, but there were definitely some things I liked more than others.
The hotel itself is very small and intimate, and the staff were consistently friendly and helpful. The bed was comfortable, and overall the room was fine for the amount of time we actually spent in it. That said, the room did feel older and could use some updating. You can tell the property works hard to maintain things, especially being right on the ocean, but I personally would not consider the room itself to be at a true four-star level.
One thing I was not impressed with was the hotel’s association with Guru Beach Club. The location is obviously excellent because it is right on Playa Norte and easy for people driving golf carts to stop at, but I did not feel the service at Guru was as good as some of the other beach clubs we visited. Personally, I much preferred Oceanvs and Green Demon.
Breakfast during our stay was actually served at Oceanvs rather than through a kitchen at Lotus/Guru, and that ended up being a positive because we really enjoyed Oceanvs.
Overall, Lotus has a very good location, a friendly staff, and comfortable beds, but the rooms could use some updating and the Guru Beach Club experience was not a highlight for us. I’m glad we stayed and experienced it, but if I returned to Isla Mujeres, I would probably choose another hotel such as Casa del Jaguar or Ixchel instead.