Does Las Gaviotas Hotel & Suites have a pool?

Yes, this property has an outdoor pool.

Is Las Gaviotas Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Las Gaviotas Hotel & Suites?

Self parking is free at this property.

What time is check-in at Las Gaviotas Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

Where is Las Gaviotas Hotel & Suites located?

Located in Zona Hotelera, this golf hotel is within 1 mi (2 km) of Cancun Golf Club at Pok Ta Pok and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cancun Convention Center and Gaviota Azul Beach are also within 3 mi (5 km).

10/10 Excellent

Paula

Jul 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great.

Stayed 1 night in Jun 2025

10/10 Excellent

Vania

Jul 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Las habitaciones son amplias y limpias.

Stayed 1 night in Jul 2025

2/10 Terrible

Mario Alberto Domínguez

Jan 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Llegué con mi familia y ya le habían dado mi habitación a alguien más, ademas de un trato prepotente y que le hiciera como pudiera, era temporada alta y arriesgué a mi familia porque no encontraba otro hotel

Stayed 1 night in Dec 2024

10/10 Excellent

Ernesto Jose De

May 5, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 3 nights in May 2022

6/10 Okay

Maria

Jan 2, 2020

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

The property location was quiet and in a nice neighborhood. I did not like that there was no television in living room area, there was a television in kids room, but not in master room. We did not like that. Breakfast was advertised when we booked - and with 4 children, I booked that place for that reason. When we got there, I asked time of breakfast and they said we were the only ones getting it, but first she checked our reservation. Breakfast was toast, peanut butter/jelly, coffee, one fruit per person, and kerns juice for three days, which was replaced by tang for the next three days. When peanut butter ran out, that was it- only jelly. That should be advertised, I was expecting warm breakfast - since the pictures we saw showed hot breakfast and there was no distinction made in the information. I also had to remind them every morning to provide us breakfast, which should have been understood based on our booking. Mari, our assigned cleaning lady/host was attentive with all our question, she was great. Unfortunately, she could only do what she could based on what the property allowed her to do.

Stayed 8 nights in Dec 2019

10/10 Excellent

Verified traveler

Jul 12, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good experience .

Stayed 5 nights in Jul 2019

2/10 Terrible

Maribel, California

Apr 3, 2019

Disliked: Staff & service, amenities, property conditions & facilities

I don’t like, that wasn’t what I was expecting, no hot water,

Stayed 5 nights in Mar 2019

10/10 Excellent

Jorge

Mar 26, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Estan en una zona muy tranquila a pesar de ser a media zona hotelera. Los cuartos estan muy amplios, completos y comodos. El personal es amable y servicial. Con ganas de haber estado mas tiempo en este hotel.

Stayed 1 night in Mar 2019

10/10 Excellent

Rosario

Mar 20, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La atención fue muy buena tofo estaba en perfectas condiciones y limpio

Stayed 2 nights in Mar 2019

10/10 Excellent

Camil, Playa del Carnen

Nov 5, 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Buena ubicación, buena limpieza. El único pero sería que al ser un complejo de departamentos ya con algo de tiempo, no están actualizados los muebles del mismo, por lo demás todo excelte. En recepción muy amables.

Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Feb 25, 2018

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

You might end up with getting NO BREAKFAST!

1. One of the reasons why I booked for this hotel was because it was saying that "European style breakfast" will be provided. However, I was told that there is no breakfast for "today" when I asked the manager, later he brought us 4 loaves of bread with jam, peanut butter, milk and coffee, but I was disappointed. 2. There are some ants on the floor and in the bathroom. 3. The hotel gave us free upgrade to a larger room that has two beds, large dining table and kitchen. 4. A cover of the pillow had some stains. 5. There is a bus stop after about 10 minutes walk that can drive you to beach, La Isla, and so on. 6. You can find a convenience store on the way to the bus stop.

6/10 Okay

luich, mexico city

Feb 16, 2018

Liked: Staff & service, property conditions & facilities

Hotel en zona bonita

Está situado en un lugar muy bonito, cerca de la Zona hotelera. Bastante grande y cómodo. En nuestro caso llegamos a las 11:00pm y no hay ni una botella de agua, no hay donde comprar cerca por la noche. Vimos bastantes hormigas en una de las habitaciones.

Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveler

Apr 3, 2017

Liked: Staff & service, room comfort

The hotel staff is nice and accommodating. They gave us good tips about what to do in the area. Good: -spacious rooms -free bottle of water and carton of milk -free parking -nice pool -air conditioned rooms Bad: -water heater broke during our stay so we had to take cold showers -you have to ask for towel replacements at the front desk instead of getting them exchanged in your room -you get charged $10 per spotted towel so you have to be extra careful with make up -there is no bell at front desk so if there is no one there you have to yell for someone if there is someone there -you only get one breakfast. You don't get breakfast for every day of your stay. -breakfast is literally toast with jam and coffee -not all of the power outlets worked -bed sheets were stained

6/10 Okay

Verified traveler

Feb 7, 2017

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness

La suite muy cómoda

Transcurrió de manera tranquila. En la administración muy amables. Personalmente necesitaba estar en esa zona, aunque está alejada de las playas y del transporte

6/10 Okay

Verified traveler

Aug 18, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place close to hotel zone

The hotel was nice and clean, staff very friendly and helpful. Only bad thing....no pressure on the shower head and no TV!

2/10 Terrible

maria, r

Aug 9, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as presentable as it was advertised

I'd rather have my money back This is not what I expected out of Expedia This location was very deceiving

2/10 Terrible

Jess, New Jersey

Jul 24, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not your go to hotel

everything is far from here . no microwave . says continental breakfast and didnt have nothing .swimming pool was very hot .

4/10 Poor

Onivaldo, Curitiba

Jun 26, 2016

Disliked: Staff & service

Boa localização,apartamentos simples mais confortavéis,cafe da manhã nem sempre tinha e quando tinha era pessimo,atendentes educados mais nunca resolvia nada,ar condicionado nem sempre funcionava minha sorte que meu quarto era num andar alto com isto tinha a brisa da lagoa.

4/10 Poor

Verified traveler

Apr 26, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

서비스 매우 느림 위치 불편

8/10 Good

Alex, Bahia - Brasil

Feb 3, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom hotel pelo preço

Bom hotel, quarto espaçoso e bem localizado. Não está na zona hoteleira mas num local bem agradável e gostoso de se ficar. Não é novo, mas vale muito pelo preço.

4/10 Poor

Emiliano

Jan 25, 2016

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Nice hotel, but very bad staff

The first night we arrived we were placed in a room with an air conditioning that didnt cool the air. We were moved to another building (no elevators, had to move the bads 4 stories down and then again 4 stories up, the staff didnt help us). The second room air conditioning stopped working after ten minutes of entering the room. We spent the first night with no air conditioning at all. The worst part came the last day (December 31). We did the check out at 8am because we had the Chichen Itza tour that day. We left our bags at the lobby and the plan was to come back, take our bags and travel to Playa del Carmen around 9pm to spend the night of the 31 there. However, when we returned from the tour, the lobby was empty and locked. We had to wait two hours until the guy in charge of the lobby came back, drunk, and gave us our bags. We didnt make it to Playa del Carmen on time and arrived past midnight.

10/10 Excellent

ABNER JHONATAN, Perú

Dec 17, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel acogedor

El lugar acogedor en una zona muy importante y tranquila. Usé el hotel para descansar, ya que en Cancún hay muchos lugares para disfrutar y conocer

8/10 Good

Laura, Cd. Juarez, Chih.

Nov 30, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

limpio en general, muy malo el servicio de desayun

Hotel limpio en general, estuve en la suite y me encontre unas cucarachitas en los gabinetes de la cocineta. El servicio de desayuno nada formal, ya que no tenian una hora para empezar, si ibas te daban un pan con fruta y jugo. Pienso que deberian de tener algo formal para comer ya que esta lejos de cualquier otra forma de conseguir comida si andas sin vehiculo.

10/10 Excellent

Erik , Orange County, CA USA

Nov 24, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to stay when visiting Cancún

Very friendly stuff, early check in wasn't a problem. Quiet place. Will stay there again for sure. I recommended to friends already.

8/10 Good

Verified traveler

Aug 25, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apartment in Paradise

The facility was way more than we expected with a full size 2bd 2bath, apartment style. When we checked in the guy at the front desk didnt speak very much English at all! However we were still able to get everything squared away upon check in. The hotel was part residents and the other part hotel. A few negatives was that the pool closed at 9 so we weren't able to take advantage of that amenity because we got back in after it was closed. It also sits a little further off the strip so it's a bit of a walk to restaurants and bars but only about 5 to 8 minutes in a car. Overall this place is perfect for location cleanliness and price! I would recommend this place for sure for families and couple's or groups.

Las Gaviotas Hotel & Suites

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