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Las Gaviotas Hotel & Suites

Property class: 3

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Photo gallery for Las Gaviotas Hotel & Suites

A clear blue swimming pool with tiled edges, surrounded by palm trees and lounge chairs. - Las Gaviotas Hotel & Suites (Cancun)
A curved pathway in a grassy area with palm trees. - Las Gaviotas Hotel & Suites (Cancun)
A bedroom with a bed, a desk, a chair, a mirror, and a window with blinds. - Las Gaviotas Hotel & Suites (Cancun)
A covered outdoor seating area with lounge chairs and tables, overlooking a well-maintained garden and golf course. - Las Gaviotas Hotel & Suites (Cancun)
A modern white building with balconies, potted plants, and a clear blue sky. - Las Gaviotas Hotel & Suites (Cancun)
Located close to Tortuga Beach, Las Gaviotas Hotel & Suites provides an adjacent golf course, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 2 Bedrooms (Up to 4 Pax)

A hotel room with two beds, a desk, and a large wardrobe.

Suite, 2 Bedrooms (Up to 4 Pax)

  • Golf view
  • 15 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms (Up to 6 Pax)

A hotel room with two beds, a nightstand, and a wall-mounted picture.

Suite, 2 Bedrooms (Up to 6 Pax)

  • Golf view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Garden View

A bedroom with a bed, a desk, a chair, a mirror, and a window with blinds.

Room, 1 King Bed, Garden View

  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Standard

In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Suite Standard

  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Suite -6 guests-

In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Family Suite -6 guests-

  • 200 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Room Standard with Garden View

A bedroom with a bed, a desk, a chair, a TV, and a wardrobe.

Room Standard with Garden View

  • Garden view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Zona Hotelera, a neighborhood in Cancun, Las Gaviotas Hotel & Suites is next to a golf course and near the beach. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Beto Avila Baseball Stadium. Discover the area's water adventures with kayaking, scuba diving, and snorkeling nearby, or enjoy the great outdoors with ecotours. Visit our Cancun travel guide
Map
Paseo Poktapok Lote 1 Zona Turistica, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    2 min walk - 0.1 miles
  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    4 min drive - 1.4 miles
  • A coastal resort with clear turquoise waters, a pier, and a large hotel.
    Tortuga Beach
    5 min drive - 1.6 miles
  • A waterfront with a wooden pier, palm trees, and overwater bungalows.
    La Isla Shopping Mall
    13 min drive - 4.2 miles
  • Cancun Golf Club at Pok Ta Pok
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    32 min drive

Restaurants

  • Señor Frog's
    5 min drive
  • Park Royal Cancun
    10 min drive
  • Starbucks
    4 min drive
  • Los Chachalacos
    9 min drive
  • Lounge 24
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 9-hole adjacent golf course
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 5 buildings
  • Built in 1990
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Frequently asked questions

Does Las Gaviotas Hotel & Suites have a pool?

Yes, this property has an outdoor pool.

Is Las Gaviotas Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Las Gaviotas Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Las Gaviotas Hotel & Suites?

Check-out is at noon.

Where is Las Gaviotas Hotel & Suites located?

Located in Zona Hotelera, this golf hotel is within 1 mi (2 km) of Nichupté Lagoon and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Langosta Beach is 2.1 mi (3.3 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Las Gaviotas Hotel & Suites Reviews

6.8

7.8

Cleanliness

7.6

Location

6.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 11 out of 51 reviews
Rating 8 - Good. 15 out of 51 reviews
Rating 6 - Okay. 11 out of 51 reviews
Rating 4 - Poor. 7 out of 51 reviews
Rating 2 - Terrible. 7 out of 51 reviews

Reviews

Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son amplias y limpias.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Mario Alberto Domínguez

Disliked: Cleanliness, staff & service, property conditions & facilities
Llegué con mi familia y ya le habían dado mi habitación a alguien más, ademas de un trato prepotente y que le hiciera como pudiera, era temporada alta y arriesgué a mi familia porque no encontraba otro hotel
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Ernesto Jose De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2022
Verified review

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property location was quiet and in a nice neighborhood. I did not like that there was no television in living room area, there was a television in kids room, but not in master room. We did not like that. Breakfast was advertised when we booked - and with 4 children, I booked that place for that reason. When we got there, I asked time of breakfast and they said we were the only ones getting it, but first she checked our reservation. Breakfast was toast, peanut butter/jelly, coffee, one fruit per person, and kerns juice for three days, which was replaced by tang for the next three days. When peanut butter ran out, that was it- only jelly. That should be advertised, I was expecting warm breakfast - since the pictures we saw showed hot breakfast and there was no distinction made in the information. I also had to remind them every morning to provide us breakfast, which should have been understood based on our booking. Mari, our assigned cleaning lady/host was attentive with all our question, she was great. Unfortunately, she could only do what she could based on what the property allowed her to do.
Stayed 8 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience .
Stayed 5 nights in Jul 2019
Verified review

2/10 Terrible

Maribel

Disliked: Staff & service, amenities, property conditions & facilities
I don’t like, that wasn’t what I was expecting, no hot water,
Stayed 5 nights in Mar 2019
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estan en una zona muy tranquila a pesar de ser a media zona hotelera. Los cuartos estan muy amplios, completos y comodos. El personal es amable y servicial. Con ganas de haber estado mas tiempo en este hotel.
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue muy buena tofo estaba en perfectas condiciones y limpio
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Camil

Liked: Cleanliness, property conditions & facilities, room comfort
Buena ubicación, buena limpieza. El único pero sería que al ser un complejo de departamentos ya con algo de tiempo, no están actualizados los muebles del mismo, por lo demás todo excelte. En recepción muy amables.
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

You might end up with getting NO BREAKFAST!

1. One of the reasons why I booked for this hotel was because it was saying that "European style breakfast" will be provided. However, I was told that there is no breakfast for "today" when I asked the manager, later he brought us 4 loaves of bread with jam, peanut butter, milk and coffee, but I was disappointed. 2. There are some ants on the floor and in the bathroom. 3. The hotel gave us free upgrade to a larger room that has two beds, large dining table and kitchen. 4. A cover of the pillow had some stains. 5. There is a bus stop after about 10 minutes walk that can drive you to beach, La Isla, and so on. 6. You can find a convenience store on the way to the bus stop.
Verified review

6/10 Okay

luich

Liked: Staff & service, property conditions & facilities

Hotel en zona bonita

Está situado en un lugar muy bonito, cerca de la Zona hotelera. Bastante grande y cómodo. En nuestro caso llegamos a las 11:00pm y no hay ni una botella de agua, no hay donde comprar cerca por la noche. Vimos bastantes hormigas en una de las habitaciones.
Stayed 2 nights in Feb 2018
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
The hotel staff is nice and accommodating. They gave us good tips about what to do in the area. Good: -spacious rooms -free bottle of water and carton of milk -free parking -nice pool -air conditioned rooms Bad: -water heater broke during our stay so we had to take cold showers -you have to ask for towel replacements at the front desk instead of getting them exchanged in your room -you get charged $10 per spotted towel so you have to be extra careful with make up -there is no bell at front desk so if there is no one there you have to yell for someone if there is someone there -you only get one breakfast. You don't get breakfast for every day of your stay. -breakfast is literally toast with jam and coffee -not all of the power outlets worked -bed sheets were stained
Verified review

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

La suite muy cómoda

Transcurrió de manera tranquila. En la administración muy amables. Personalmente necesitaba estar en esa zona, aunque está alejada de las playas y del transporte
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place close to hotel zone

The hotel was nice and clean, staff very friendly and helpful. Only bad thing....no pressure on the shower head and no TV!
Verified review

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as presentable as it was advertised

I'd rather have my money back This is not what I expected out of Expedia This location was very deceiving
Verified review

2/10 Terrible

Jess

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not your go to hotel

everything is far from here . no microwave . says continental breakfast and didnt have nothing .swimming pool was very hot .
Verified review

4/10 Poor

Onivaldo

Disliked: Staff & service
Boa localização,apartamentos simples mais confortavéis,cafe da manhã nem sempre tinha e quando tinha era pessimo,atendentes educados mais nunca resolvia nada,ar condicionado nem sempre funcionava minha sorte que meu quarto era num andar alto com isto tinha a brisa da lagoa.
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
서비스 매우 느림 위치 불편
Verified review

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom hotel pelo preço

Bom hotel, quarto espaçoso e bem localizado. Não está na zona hoteleira mas num local bem agradável e gostoso de se ficar. Não é novo, mas vale muito pelo preço.
Verified review

4/10 Poor

Emiliano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nice hotel, but very bad staff

The first night we arrived we were placed in a room with an air conditioning that didnt cool the air. We were moved to another building (no elevators, had to move the bads 4 stories down and then again 4 stories up, the staff didnt help us). The second room air conditioning stopped working after ten minutes of entering the room. We spent the first night with no air conditioning at all. The worst part came the last day (December 31). We did the check out at 8am because we had the Chichen Itza tour that day. We left our bags at the lobby and the plan was to come back, take our bags and travel to Playa del Carmen around 9pm to spend the night of the 31 there. However, when we returned from the tour, the lobby was empty and locked. We had to wait two hours until the guy in charge of the lobby came back, drunk, and gave us our bags. We didnt make it to Playa del Carmen on time and arrived past midnight.
Verified review

10/10 Excellent

ABNER JHONATAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel acogedor

El lugar acogedor en una zona muy importante y tranquila. Usé el hotel para descansar, ya que en Cancún hay muchos lugares para disfrutar y conocer
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

limpio en general, muy malo el servicio de desayun

Hotel limpio en general, estuve en la suite y me encontre unas cucarachitas en los gabinetes de la cocineta. El servicio de desayuno nada formal, ya que no tenian una hora para empezar, si ibas te daban un pan con fruta y jugo. Pienso que deberian de tener algo formal para comer ya que esta lejos de cualquier otra forma de conseguir comida si andas sin vehiculo.
Verified review

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to stay when visiting Cancún

Very friendly stuff, early check in wasn't a problem. Quiet place. Will stay there again for sure. I recommended to friends already.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apartment in Paradise

The facility was way more than we expected with a full size 2bd 2bath, apartment style. When we checked in the guy at the front desk didnt speak very much English at all! However we were still able to get everything squared away upon check in. The hotel was part residents and the other part hotel. A few negatives was that the pool closed at 9 so we weren't able to take advantage of that amenity because we got back in after it was closed. It also sits a little further off the strip so it's a bit of a walk to restaurants and bars but only about 5 to 8 minutes in a car. Overall this place is perfect for location cleanliness and price! I would recommend this place for sure for families and couple's or groups.