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Krystal Urban Cancun & Beach Club

3.5 star property
Hotel with a nearby private beach, 5-minute walk to Plaza Las Americas

Choose dates to view prices

Krystal Urban Cancun & Beach Club in Downtown Cancun offers a convenient base with an outdoor pool, sun loungers, a poolside bar, and dining at Restaurante Aquamarina. Enjoy concierge services, meeting facilities, and nearby shopping destinations.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(59 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(22 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | 1 bedroom, in-room safe, desk, laptop workspace

Krazy Non Refundable (Free Beach Club Access)

8.6 out of 10
Excellent
(44 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.4 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Krazy King Non Refundable (Free Beach Club Access)

8.0 out of 10
Very good
(16 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 3 min walk - 0.2 miles
  • Dubai Palace Casino - 13 min walk - 0.7 miles
  • Plaza 28 - 5 min drive - 1.3 miles
  • Puerto Cancun Marina Town Center - 8 min drive - 2.0 miles
  • Playa Tortugas - 16 min drive - 4.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪Healthysh Kioskito - ‬3 min walk
  • ‪ARAVENEY - ‬1 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel near Plaza Las Americas
A poolside bar, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Krystal Urban Cancun & Beach Club. Be sure to enjoy a meal at Restaurante Aquamarina, the on-site restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities such as a gym and a business center.
Additional perks include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and concierge services
  • Smoke-free premises, an elevator, and luggage storage
  • A front-desk safe, 9 meeting rooms, and a banquet hall
  • Guest reviews say good things about the overall value and proximity to shopping
Room features
All 246 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies or patios, free infant beds, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club have a pool?

Yes, this property has an outdoor pool.

Is Krystal Urban Cancun & Beach Club pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 30 per day.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Urban Cancun & Beach Club?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Urban Cancun & Beach Club located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Plaza Las Americas, Amerimed Hospital, and Chopo Medical Laboratory. Royal Yak Casino and Sports Book and Ceviche Square are also within 1 mi (2 km).

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Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 628 out of 1307 reviews
Rating 8 - Good. 297 out of 1307 reviews
Rating 6 - Okay. 163 out of 1307 reviews
Rating 4 - Poor. 97 out of 1307 reviews
Rating 2 - Terrible. 122 out of 1307 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jan

Great location. Starbucks in the Lonby
Stayed 3 nights in Oct 2025

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast had good verity.
Stayed 4 nights in Jun 2025

10/10 Excellent

Youngsik

Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2025

10/10 Excellent

Delfino

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 3 nights in Oct 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities
More VEGAN options. Bring tofu. Please fix your gym.
Stayed 9 nights in Oct 2025

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but får from The main attractions
Stayed 1 night in Feb 2025

10/10 Excellent

Joss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2025

6/10 Okay

Malik

Very good location 👍 but the hotel already needs to upgrade some areas of hotel, add mini refrigerator at least to the rooms.
Stayed 10 nights in Mar 2025

6/10 Okay

Al

Liked: Cleanliness, amenities
Location is worth it, service is unexpected
Stayed 1 night in Feb 2025

6/10 Okay

Netta

not very informative at check in
Stayed 2 nights in Mar 2025

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad smell

Room had a really bad smell to it
Stayed 3 nights in Apr 2025

6/10 Okay

Hector

Liked: Cleanliness
Terrible service at the pool, no option to eat between 11:0@ am to 1:00 pm , no body take care of you for drinks or any other service, very disappointed
Stayed 2 nights in Feb 2025

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad service
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion y amenidades, excelente atencion del personal.
Stayed 4 nights in Oct 2025

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was helpful and very welcoming. The hotel itself is a nice upper mid level hotel that has an outstanding pool and the room was spotless! Breakfast buffet was generous with great service. Wouldn’t hesitate to stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

BRENDA LIZETH

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Oct 2025

10/10 Excellent

Jenniffer Lisette

Liked: Cleanliness, amenities
Todo bien
Stayed 1 night in Oct 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Saludos
Stayed 4 nights in Oct 2025

10/10 Excellent

Luis Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien ubicado, es muy tranquillo y el personal es muy atento. Muy recomendable.
Stayed 2 nights in Oct 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy cómoda, todo funcionó muy bien, el personal del hotel es muy atento y amable
Stayed 1 night in Oct 2025

10/10 Excellent

NEDWY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención
Stayed 1 night in Oct 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran ubicación e instalaciones
Stayed 1 night in Oct 2025

10/10 Excellent

Gabino

Liked: Cleanliness, amenities, property conditions & facilities
Excelente vista e instalaciones del hotel
Stayed 1 night in Oct 2025

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

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