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Krystal Urban Cancun & Beach Club

3.5 star property
Travelers spend their days exploring nearby Plaza Las Americas and Plaza 28, then gather for evening cocktails at the poolside bar in Downtown Cancun.

Choose dates to view prices

Krystal Urban Cancun & Beach Club in Downtown Cancun offers a convenient base with an outdoor pool, sun loungers, a poolside bar, and dining at Restaurante Aquamarina. Enjoy concierge services, meeting facilities, and nearby shopping destinations.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(59 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(23 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

8.6 out of 10
Excellent
(46 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.4 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

8.0 out of 10
Very good
(17 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.1 miles
  • Plaza Las Americas - 3 min walk - 0.2 miles
  • Amerimed Hospital - 8 min walk - 0.5 miles
  • Royal Yak Casino and Sports Book - 11 min walk - 0.6 miles
  • Dubai Palace Casino - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪ARAVENEY - ‬1 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪La Barbacoa de la Tulum - ‬1 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel near Plaza Las Americas
A poolside bar, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Krystal Urban Cancun & Beach Club. Be sure to enjoy a meal at Restaurante Aquamarina, the on-site restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities such as a gym and a business center.
Additional perks include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • An elevator, 9 meeting rooms, and a front-desk safe
  • Smoke-free premises, concierge services, and a banquet hall
  • Guest reviews say good things about the overall value and proximity to shopping
Room features
All 246 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies or patios, free infant beds, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-006588/2025

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club have a pool?

Yes, this property has an outdoor pool.

Is Krystal Urban Cancun & Beach Club pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 30 per day.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Urban Cancun & Beach Club?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Urban Cancun & Beach Club located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Plaza Las Americas, Amerimed Hospital, and Royal Yak Casino and Sports Book. Ceviche Square and Dubai Palace Casino are also within 1 mi (2 km).

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Reviews

Krystal Urban Cancun & Beach Club Reviews

8.0

Very Good

8.2

Cleanliness

7.6

Amenities

8.0

Staff & service

8.0

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 649 out of 1333 reviews
Rating 8 - Good. 297 out of 1333 reviews
Rating 6 - Okay. 168 out of 1333 reviews
Rating 4 - Poor. 97 out of 1333 reviews
Rating 2 - Terrible. 122 out of 1333 reviews

Reviews

10/10 Excellent

Jahsimar

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2025

10/10 Excellent

sina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good hotel, room and breakfast, ocean and pools and restaurants and food
Stayed 7 nights in Dec 2025

8/10 Good

Umer

Liked: Cleanliness
Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tonalli

Liked: Cleanliness, amenities, property conditions & facilities
So fresh so clean! Amazing location! BEST STAFF EVER
Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable Will definitely stay again
Stayed 2 nights in Oct 2025

8/10 Good

Zicheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants and the mall are a short walk away.
Stayed 1 night in Nov 2025

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for being downtown. Big and beautiful rooms. Great location.
Stayed 2 nights in Nov 2025

2/10 Terrible

CHLOE

Disliked: Cleanliness
Upsating
Stayed 2 nights in Dec 2025

10/10 Excellent

Jan

Great location. Starbucks in the Lonby
Stayed 3 nights in Oct 2025

8/10 Good

MIRLENE

Liked: Amenities, property conditions & facilities
Everything was great except that I couldnt sleep due to noises issue. If you are a light sleeper I wont recommend it for you.
Stayed 1 night in Dec 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good location
Stayed 1 night in Sep 2025

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Oct 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Aug 2025

4/10 Poor

Sapir Ivgi

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in the shower and rooms aren’t clean
Stayed 6 nights in Nov 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities
Stayed 1 night in Sep 2025

10/10 Excellent

stephanie jessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is misleading- stating it has a beach club when it doesn’t, just pure lies. Meanwhile Expedia is also on these lies because they want their commission and won’t hold the hotel accountable for this gross misrepresentation. The hotel will provide you with a band and you will have to travel about 5 miles to another property to use the beach club. Guess what, once you get there you are a third or fourth class citizen because you don’t have access to anything and the security guards will frustrate you if you try to sit on any of the chairs. The staff are also racist. Just an awful experience- I will never return to this property nor recommend to anyone.
Stayed 3 nights in Dec 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , nice lady helping with early check in.
Stayed 1 night in Aug 2025

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE HOTEL

EXCELENTE HOTEL
Stayed 1 night in Jul 2025

10/10 Excellent

Delfino

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 3 nights in Oct 2025

10/10 Excellent

Deiby Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Always like I been there many times so I like do mouch
Stayed 3 nights in Aug 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities
More VEGAN options. Bring tofu. Please fix your gym.
Stayed 9 nights in Oct 2025

8/10 Good

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
good localization 👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Ofreidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area i will come back
Stayed 2 nights in Jun 2025

10/10 Excellent

Cesar

.
Stayed 1 night in Sep 2025
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Policies

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