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Krystal Grand Cancun All Inclusive

4.0 star property
Beachfront hotel with 8 restaurants and 4 outdoor pools

Choose dates to view prices

Krystal Grand Cancun All Inclusive is perfect for beach lovers with its white sand shoreline. Enjoy aromatherapy at Krystal Spa or drinks at three poolside bars. The resort offers in-room WiFi and staff assist with tours and concierge services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • All inclusive
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(41 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(26 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Partial Ocean View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Sea View

1 bedroom, premium bedding, down comforters, pillowtop beds

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 132 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Double Beds, Partial Ocean View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Double Beds, Ocean View

7.0 out of 10
Good
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles
  • Hotel Zone Beaches - 21 min drive - 3.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Lobby Bar - ‬3 min walk
  • ‪Vips - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Mediterraneo - ‬3 min walk
  • ‪The Club Lounge - ‬2 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a beachfront location, beach cabanas, and sun loungers. Treat yourself to a massage, a body wrap, or a detox wrap at Krystal Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Asian cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • A beach club on site, supervised childcare (surcharge), and wedding services
  • ATM/banking services, beach towels, and tour/ticket assistance
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 398 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services, and free infant beds
  • Pillowtop mattresses, down comforters, and free rollaway/extra beds
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Similar properties

4 restaurants, breakfast, lunch served; local and international cuisine

Krystal Cancun All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
7.6 out of 10, Good, 1,185 reviews
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Le Délice (Altitude)
  • Red Fish
  • Restaurante Ayami
  • Restaurante O
  • Risotto

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is just steps from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Reviews

Krystal Grand Cancun All Inclusive Reviews

7.4

Good

8.0

Cleanliness

7.6

Amenities

7.8

Staff & service

7.8

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 403 out of 1018 reviews
Rating 8 - Good. 210 out of 1018 reviews
Rating 6 - Okay. 159 out of 1018 reviews
Rating 4 - Poor. 111 out of 1018 reviews
Rating 2 - Terrible. 135 out of 1018 reviews

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025

8/10 Good

Ximena

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and amenities are good The food can get better
Stayed 3 nights in Oct 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel is bad the food the service the staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.
Stayed 4 nights in Aug 2025

8/10 Good

James Brown

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was a great place to stay the staff is very nice
Stayed 3 nights in Jun 2025

6/10 Okay

Katie

Liked: Cleanliness, staff & service, amenities
The beach chairs are very uncomfortable so we spent most of our time at the pool. I would have preferred the nightly entertainment not be in the lobby as the sound carries and it goes on late in the night. The vacation club salesmen are very pushy

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Jose Alejo

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 4 nights in Aug 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach front was phenomenal! Would recommend and will be booking again on my next trip to Cancun.
Stayed 3 nights in Jul 2025

10/10 Excellent

Queencie Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
Stayed 5 nights in Sep 2025

8/10 Good

Shekira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and roomy. Although we wanted the dinner buffet on Sunday it was closed early which was unknown, but everything else was great !
Stayed 4 nights in Jul 2025

8/10 Good

Jenel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but food was not very good!
Stayed 3 nights in Jul 2025

10/10 Excellent

Jennyffer

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 5 nights in Jun 2025

4/10 Poor

Kevin

Liked: Staff & service, property conditions & facilities
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
Stayed 2 nights in Aug 2025

6/10 Okay

Andreana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall stay was good staff very friendly but NEED AC in lobby and restaurant too hot!Especially elevators !
Stayed 3 nights in Jul 2025

2/10 Terrible

Anson

Disliked: Staff & service, property conditions & facilities
We have stayed multiple times at all inclusive resorts and this was by far the worst one. The staff was not friendly, they lied about dinner reservations,
Stayed 3 nights in Sep 2025

2/10 Terrible

Remy

Disliked: Cleanliness, amenities, property conditions & facilities
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
Stayed 1 night in Sep 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor & Isai at the Mosquito Beach Bar were the BEST! They made the best drinks & keep them coming. Very friendly & attentive. The beach is breathtaking. We stayed in the Altitude building. This is our second time staying at this resort this year.
Mosquito Beach Bar ❤️
Stayed 5 nights in Jun 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, delicious food and amazing beach! Would return for the experience!
Stayed 4 nights in Mar 2025

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach access!!

4/10 Poor

Liana

Disliked: Cleanliness, amenities, property conditions & facilities
The wait staff was good. The woman who made the fresh quesadillas was amazing. But getting a reservation in the app didn’t work. The reception employees were terrible with service. And I’ve never been to a hotel who didn’t give you a room at 2:30p instead of 3p, go away come back in a 1/2 hour and then wait till they are ready to help you.I would NOT RECOMMEND!
Stayed 4 nights in Aug 2025

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Gildardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort, many restaurant options.Just make sure you make reservations ahead, so you don't miss out. The beach location is superb.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was a great time. Our concierge Janer was great! I will definitely be coming back
Stayed 3 nights in Feb 2025

6/10 Okay

Faneau

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice location, beaches, and pools. But the rooms smell very bad.
Stayed 4 nights in Nov 2024

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