Krystal Cancun

3.5 star property
Beach spa retreat walking distance from Forum Beach

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Krystal Cancun

Photo gallery for Krystal Cancun

View from room
On the beach, white sand, beach umbrellas, beach towels
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Minibar, in-room safe, blackout drapes, soundproofing
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview of Krystal Cancun

6.6

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Hot TubHot TubHot Tub
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Explore the neighborhood

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationCancun Convention Center3 min walk
  • Popular LocationForum Beach4 min walk
  • Popular LocationLa Isla Shopping Mall5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Room options

Romantic Room, 1 King Bed, Balcony, Oceanfront

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, City View

cleanliness

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, City View

cleanliness

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Balcony, Ocean View

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Balcony, Ocean View

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

cleanliness

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, Balcony, Ocean View

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Cancun

Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Traveling with kids? Don't miss Ventura Park Cancun. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Cancun Convention Center - 3 min walk
  • Gaviota Azul Beach - 3 min walk
  • Forum Beach - 4 min walk
  • Cancun Interactive Aquarium - 4 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • Hooters - 3 min walk
  • Mandala - 3 min walk
  • Krystal Cancún - 1 min walk
  • Coral Café - 2 min walk
  • Monkey Business - 3 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in aromatherapy, a massage, and a body scrub at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Mexican cuisine and a poolside location. Yoga classes and fitness classes are offered at the gym; Krystal Cancun also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge), and an elevator
  • Tour/ticket assistance, multilingual staff, and beach umbrellas
  • Guest reviews speak highly of the proximity to shopping
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM–11:30 AM for a fee: MXN 270 for adults and MXN 135 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Krystal Cancun Reviews

Reviews

6.6
Rating 10 - Excellent. 442 out of 1486 reviews" "
Rating 8 - Good. 315 out of 1486 reviews" "
Rating 6 - Okay. 230 out of 1486 reviews" "
Rating 4 - Poor. 211 out of 1486 reviews" "
Rating 2 - Terrible. 288 out of 1486 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is amazing !!!!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Ricardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beach
Stayed 4 nights in Mar 2024

2/10 Terrible

Punam

Disliked: Cleanliness, staff & service, property conditions & facilities
Had really bad experience, on the name of Time share presentation they are holding deposits of $1400 and not replying now, I had called many times Don’t recommend this hotel to anyone
Stayed 3 nights in Mar 2024

2/10 Terrible

Katie

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 3 AM with two little babies. They sent us up to our room after a 45 minute check in. This hotel does not have a luggage cart like every other hotel. There was a man carrying all our luggage on a little trolley. We get all the way up to the room and there’s no room number. We go all the way down and they tell us there’s another tower. We go up and there’s no room number there. They sent us running around with all of our luggage and kids at 4 AM. We finally got a room. The shower head did not turn on. The room was so dirty, there was even sand in one of the beds. My 2 kids went to sleep in pack n play and my husband and I did not sleep. At 8 AM we packed the kids up and changed hotels. We we’re in that hotel for 4 hours and they wouldn’t give us a refund even though they said they would. The man “Angel” behind the counter was so unpleasant to deal with. Do yourself a favor and never stay here!
Stayed 5 nights in Mar 2024

4/10 Poor

Oscar Manuel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall experience was poor. At check-in there was a long line which took about 45 minutes. The lobby was hot and had no AC. After a long time of waiting my family went to the bar to ask for water but was denied service because they were not wearing a wristband which indicated they were guest. The room and facility was cleaned daily which was nice. Restaurants were priced at $20 USD buffet for breakfast unless you purchased the $100 USD daily all inclusive wristband for each family member. We drove into town for our meals. Hotel offered free parking which was a plus. What was really bothering was that the door for guest with wheelchairs remained closed at all times. This was a major SAFETY CONCERN. Anyone on a wheelchair had to flag someone down to open the door to enter or leave the hotel. This of course after they finished whatever they were doing. Their excuse was because guest left their luggage on that side of the lobby and to secure it had to lock the door. So it is luggage security over guest safety and access. I will be looking at other hotels that are more wheelchair friendly.
Stayed 3 nights in Mar 2024

8/10 Good

Laura

Liked: Staff & service
Rating 4 over all because the staff were so kind and accommodating.. it was a little loud as we had a room opposite to the ocean where construction was occurring & the windows were in poor condition. The property is very dated but the common areas are well kept. The rooms not so much. I would stay again if I found a more reasonable price in the shoulder season as I’m not a partier and it was obviously busy over spring break.
Stayed 6 nights in Mar 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente place, close to everything! definitely came back
Stayed 4 nights in Mar 2024

6/10 Okay

Delia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is excellent. Facilities poor maintenance, no design upgrades, creating rundown felling. Food mediocre to poor quality. Staff communication skills and customer friendliness mediocre to poor.
Stayed 3 nights in Mar 2024

10/10 Excellent

Evet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad we decided to take our chances after reviewing all the negative reviews. We had the best experience. Ocean View Room with balcony was spacious beautiful view of beach. Consierge service was provided for booking thru expedia! Well worth the free perks! Breakfast buffet was delicious. Staff was friendly and helpful. Very clean, great location. Walking distance to ferry, restaurants, bus stops. Has a Safe inside closet!!
Stayed 4 nights in Mar 2024

2/10 Terrible

Leonid, Salem

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very old, poorly maintained hotel, with the smell of mold in some rooms, not very clean, etc. The first impression, upon arrival, is bad: an arrogant unfriendly person at the reception desk will not greet you but just demand your id. The administration is obsessed with security (possibly, for a good reason), but having to wear a bracelet at all times and show it in multiple locations is not for everybody. The hotel is full of rowdy spring break youngsters, this is why all restaurants and the bar are closed after 10.45 p.m. Still, this doesn't mean somebody next door won't wake you up at 2 a.m. by having a fight or some drunken shout-out. Essentially, you are paying to stay somewhere right at the beach, and the beach is indeed very good! The rest is mediocre at best. Personally, I have no desire to ever go back, it is not worth the price nor the inconvenience.
Stayed 4 nights in Mar 2024