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Krystal Cancun

Photo gallery for Krystal Cancun

View from room
On the beach, white sand, beach umbrellas, beach towels
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Minibar, in-room safe, blackout drapes, soundproofing
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview of Krystal Cancun

Explore the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationKrystal Cancún1 min walk
  • Popular LocationLobby Bar1 min walk
  • Popular LocationCancun Convention Center3 min walk
  • Popular LocationGaviota Azul Beach3 min walk

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Traveling with kids? Don't miss Ventura Park Cancun. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guideOpens in a new window
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk
  • Gaviota Azul Beach - 3 min walk
  • Forum Beach - 4 min walk
  • Cancun Interactive Aquarium - 4 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • Hooters - 3 min walk
  • Mandala - 3 min walk
  • Krystal Cancún - 1 min walk
  • Coral Café - 2 min walk
  • Monkey Business - 3 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a manicure/pedicure, aromatherapy, and a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Mexican cuisine and a poolside location. Yoga classes and fitness classes are offered at the gym; Krystal Cancun also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge), and tour/ticket assistance
  • 5 meeting rooms, luggage storage, and concierge services
  • Guest reviews speak highly of the proximity to shopping
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM–11:30 AM for a fee: MXN 270 for adults and MXN 135 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Krystal Cancun Reviews

Reviews

6.8
Rating 10 - Excellent. 444 out of 1458 reviews" "
Rating 8 - Good. 311 out of 1458 reviews" "
Rating 6 - Okay. 225 out of 1458 reviews" "
Rating 4 - Poor. 203 out of 1458 reviews" "
Rating 2 - Terrible. 275 out of 1458 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Jorge

Na
Stayed 2 nights in Apr 2024

4/10 Poor

Danielle, Calera

Traveled with partner
I dont recommend this hotel. We upgraded our room at in to ocean view once we entered the room there was cigarette burns on the table on the balcony we seen 3 roaches “bugs” we called down to the front desk and they sent housekeeping up and sent a bottle of tequila up and some chocolate. We did not have time to switch room that was not offered and also we had excursions so there was no time. At check out we was accused of smoking in the room they showed is a wine bottle that had ashes in it. That was not our bottle and it was a lie the hotel mgr. Maguel threathed to call the police. We missed our flight because they will not let us leave. We had to purchase another flight and spent money that was usexpected! Terrible experience!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice staff, second time going and we loved it!
Stayed 3 nights in Apr 2024

10/10 Excellent

Omar Rodrigo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. Great service and hospitality.
Stayed 3 nights in Apr 2024

10/10 Excellent

Esther I

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

elvira

Disliked: Staff & service, property conditions & facilities
It’s definitely what you are paying for. Get ready for noise and party. I stayed at JW Marriott before and it’s like heaven compare to this place. Very old building, in need of remodeling, staff isn’t as friendly and some barely speak English
Stayed 2 nights in Apr 2024

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay often and they are always respectful and courteous. The only problem we encounter is the language barrier with the check in and out sometimes, depending on the person, but that is our fault for not being better with our Spanish after all we are in their country!! I definitely recommend the Krystal not only in Cancun but their other locations as well!
Stayed 9 nights in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely location with clear water and white clean sand and a clean pool at a comfortable temperature. Shaded chairs filled up quickly on the beach and by the pool. Lots of music playing all day at the hotel and down the beach and loads of people, largely families and couples. The breakfast buffet at the Velas was a nice treat for us, and the rest of the time we walked to nearby restaurants or grocery shopped. The rooms were kept clean and the beds were comfortable. My teenage daughter also enjoyed herself but didn’t meet any other kids her age.
Stayed 5 nights in Mar 2024

10/10 Excellent

Crispin, Duluth

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024