photo by

Get an overview of this hotelBeach spa retreat walking distance from Cancun Convention Center

Popular property highlights

Free parking
Free WiFi
Restaurant
Swimming pool
Business center

Location

Located in Zona Hotelera, this beachfront resort is connected to the convention center and within 3 mi (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Aquaworld and El Rey Ruins are also within 6 mi (10 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.

Room Amenities

All 502 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.

Languages Spoken

  • English

Hotel Amenities

All-Inclusive Details

Hotel Amenities

In addition to a full-service spa, Krystal Cancun features an outdoor pool and a spa tub. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 4 bars/lounges and a swim-up bar. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 3.5-star property. 5 meeting rooms are available. This beach resort also offers a children's pool, a fitness center, and a sauna. Onsite self parking and valet parking are complimentary.

Krystal Cancun is a smoke-free property.

  • Elevator 
  • Number of bars/lounges - 4 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Swim-up bar 
  • Beach umbrellas 
  • Spa treatment room(s) 
  • Business center 
  • Turkish bath/Hammam 
  • Tours/ticket assistance 
  • Coffee shop or café 
  • Free self parking 
  • Steam room 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Sauna 
  • Free valet parking 
  • Outdoor pool 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Smoke-free property 
  • Children's pool 
  • Number of meeting rooms - 5 
  • Luggage storage 
  • Hair salon 
  • Number of restaurants - 2 
  • Breakfast available (surcharge) 
  • Concierge services 
  • Gift shops or newsstand 
  • Shopping on site 
  • Laundry facilities 
  • Spa tub 
  • Beach towels 
  • Television in common areas 
  • Total number of rooms - 502 
  • Number of floors - 8 
  • Wedding services 
  • Number of buildings/towers - 4 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Fireplace 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Shower only 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Soap 
  • Shampoo 
  • Toilet paper 
  • Cable TV service 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Number of bathrooms -  
  • In-room massage available 
  • Room service (24 hours) 
  • Plasma TV 
  • Free cribs/infant beds 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

24-hour room service is available.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site 
  • Playground on site 
  • Golfing nearby 
  • Surfing/boogie boarding on site 
  • Boat tours nearby 
  • Parasailing nearby 
  • Fitness classes on site 
  • Scuba diving on site 
  • Beach volleyball on site 
  • Sailing nearby 
  • Windsurfing nearby 

Spa Services

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 2 
  • Manicures and pedicures 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel 
  • Wheelchair accessible parking 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No pets or service animals allowed
Debit cards

Fees

You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: MXN 26.06 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: MXN 230 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun

We should mention

Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.


Sorry, we seem to have had an issue loading our review content. Try again?

Top Positive Review

Top Positive Review

Top Critical Review