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Krystal Cancun All Inclusive

4.0 star property
Beachside bliss awaits at this Cancun resort where days of sunshine and poolside relaxation flow into evenings of global culinary adventures

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Photo gallery for Krystal Cancun All Inclusive

View from room - Krystal Cancun All Inclusive (Cancun)
3 bars/lounges, swim-up bar, poolside bar - Krystal Cancun All Inclusive (Cancun)
Lobby - Krystal Cancun All Inclusive (Cancun)
Cafe - Krystal Cancun All Inclusive (Cancun)
View from room - Krystal Cancun All Inclusive (Cancun)
Krystal Cancun All Inclusive, near La Isla Shopping Mall, offers a peaceful beachfront with swim-up and poolside bars. Enjoy the sandy beach, fitness classes, or spa aromatherapy. Four restaurants serve local and international dishes, with attentive staff impressing visitors.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, City View

7.0 out of 10
Good
(34 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(36 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.2 out of 10
Good
(18 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(37 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located on the beach, Krystal Cancun All Inclusive is in Zona Hotelera neighborhood and is connected to the convention center. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun and Cancun Cultural House. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. Visit our Cancun travel guide
Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach which includes swimming, tropical scenes and general coastal views
    Gaviota Azul Beach
    1 min walk - 0.1 miles
  • Cancun Forum beach Playa Gaviota Azul
    Forum Beach
    9 min walk - 0.5 miles
  • Cancun sunset #green
    Caracol Beach
    11 min walk - 0.6 miles
  • UltraMar Ferry Terminal
    8 min walk - 0.5 miles
  • Cancun Convention Center
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    28 min drive

Restaurants

  • Mandala
    6 min walk
  • Hooters
    5 min walk
  • Tradewinds
    2 min walk
  • Vips
    4 min walk
  • Habaneros
    2 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. With a beachfront location, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a massage, a facial, or a manicure/pedicure at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • A free beach club on site, luggage storage, and wedding services
  • Smoke-free premises, concierge services, and a TV in the lobby
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guest reviews say good things about the clean rooms at the property.
More amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Fisheria
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-000112/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention center, just steps from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Reviews

Krystal Cancun All Inclusive Reviews

7.6

Good

8.0

Cleanliness

7.6

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 523 out of 1291 reviews
Rating 8 - Good. 310 out of 1291 reviews
Rating 6 - Okay. 214 out of 1291 reviews
Rating 4 - Poor. 116 out of 1291 reviews
Rating 2 - Terrible. 128 out of 1291 reviews

Reviews

Verified

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities
Clean rooms good staff right on the beach
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, from the friendly staff, extra amenities, cleanliness of the overall resort. Loved it.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Edwin

The location is one of the best
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was mostly friendly and always tried to make your stay the best
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Raymond G

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a little dated, staff was friendly and helpful and the food was better than average.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was breathtaking and clean rooms
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Fikret Husein

Liked: Cleanliness
Very nice upgraded room. Had ocean view and it was great b
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Vladimir I.

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. I also liked Aqua Marina restaurant because of variety and a good quality of food. The beach is wonderful.
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, amenities
Great place very family oriented WiFi needs upgrading
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and beach
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
We had a wonderful stay. Rooms and resort were wonderful. Isidra went over and above to keep our room clean and was so lovely as was the rest of the staff. Highly recommend. Great for kids, good food especially the fisheria and highly recommend the room service!
Stayed 8 nights in Dec 2025
Verified

8/10 Good

chinmay

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very friendly staff
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place and the service was great.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

ISRAEL

Liked: Cleanliness
The food was good, staff was friendly and helpful. The hotel needs work, it’s updated. The beach was amazing crystal clear water, white sand.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

James Jeremiah

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was ocean front but outdated. Bathroom only had one shower door. The water from the shower spilled into floor causing a lot of wetness on floor. All the restaurants were not able to be RSVP. Mexican option was booked for months out. Bar, food, n restaurants were easy to access. Resort pool n beach were close to each other. That was the best part of the resort. Room service was top notch.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Skylar Mcghee

Liked: Staff & service
Great staff. I would say it’s an entry-level resort. Not a top tier resort but it is good enough to have a great trip. Good place for families.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Erick Aguirre

Liked: Cleanliness, staff & service, amenities
Location deserves a 10, you could not get a nicer Beach on the hotel zone. You are by a cove. The water is very calm and The view from the rooms is breathtaking. The hotel itself could use a revamp and upgrade. I feel like most of the hostel staff is amazing and does a great job. But there are a few that could use some training. The food at the restaurants was very good! Could use a little more clarity on what's included in the all-inclusive to make things a little less confusing when you order. Definitely ask your waiter what's included in the all-inclusive before you order. Overall the hotel is good and our stay was very pleasant.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Vedang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of sea from the hotel balcony was incredible. The hotel had enough options for vegetarians. The service from hotel staff was excellent. Would definitely visit again.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The staff is super friendly and helpful. The hotel was clean.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Sheila

Liked: Cleanliness, property conditions & facilities
Everyone went out of their way for us. The front desk, bartenders, and concierge were very accommodating. The rooms were old but clean. There was a mini bar(no alcohol) and coffee maker which were all convenient. Oh and nightly entertainment lead by GIO was very fun. If you have a choice stay here at the Krystal Cancun NOT the Krystal Grand.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Carlos A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic beach view and the staff was very friendly.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

jose l

Liked: Cleanliness, amenities, property conditions & facilities
Clean refreshing scent on hall ways
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Kelvin

Liked: Cleanliness
Disliked: Amenities
The rooms were kept spotless. The service was bar none top-tier. My only disappointment was with room service. You have to pay for them to deliver your food to the room. Yeah that’s a real thing.
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

john

Liked: Cleanliness
Disliked: Amenities
There is no more beautiful beach in the world than this.
Stayed 4 nights in Nov 2025