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Hotel Xbalamqué Boutique & Spa

Property class: 3

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Photo gallery for Hotel Xbalamqué Boutique & Spa

A hallway with intricate carvings, a reception desk, and potted plants. - Hotel Xbalamqué Boutique & Spa (Cancun)
A pool area with a stone wall, a thatched-roof structure, and a staircase leading to a higher level. - Hotel Xbalamqué Boutique & Spa (Cancun)
An entrance to a restaurant named "AUTCTONA" with a stone archway, palm trees, and outdoor seating. - Hotel Xbalamqué Boutique & Spa (Cancun)
A cozy room with a brick fireplace, a large arched window, two chairs, a table with a candle, and a potted plant. - Hotel Xbalamqué Boutique & Spa (Cancun)
A building with intricate carvings and a thatched roof entrance. - Hotel Xbalamqué Boutique & Spa (Cancun)
Located close to Ultramar Ferry Puerto Juárez and Playa Tortugas, Hotel Xbalamqué Boutique & Spa provides a poolside bar, a terrace, and a coffee shop/cafe. Indulge in a body treatment, aromatherapy, and a deep-tissue massage at the onsite spa. Be sure to enjoy Mexican cuisine and more at the two on-site restaurants. In addition to a garden and a hair salon, guests can connect to free WiFi in public areas.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air conditioning

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, with 1 double bed, capacity for 1 or 2 people (Maximum two people)

A hotel room with a bed, two bedside lamps, a wall-mounted TV, and a decorative wall piece.

Standard Double Room, with 1 double bed, capacity for 1 or 2 people (Maximum two people)

7.4 out of 10
Good
(12 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room with 2 double beds, maximum capacity for 4 people (Including children)

A hotel room with two beds, a decorative wall, a small table, and a vase with flowers.

Standard double room with 2 double beds, maximum capacity for 4 people (Including children)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Superior Room, 1 King Size Bed, 1 to 2 people (Maximum 2 people)

A bedroom with a bed, two bedside tables with lamps, a ceiling fan, and a wall-mounted shelf with flowers.

Suite, Superior Room, 1 King Size Bed, 1 to 2 people (Maximum 2 people)

8.0 out of 10
Very good
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Hotel Xbalamqué Boutique & Spa is near a metro station and near theme parks. While the natural beauty of Playa Tortugas and Langosta Beach can be enjoyed by anyone, those looking for an activity can check out Ultramar Ferry Puerto Juárez. Tortuga Beach and Cancun Convention Center are two other places to visit that come recommended. Visit our Cancun travel guide
Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    8 min walk - 0.5 miles
  • Xbalamqué Theater
    1 min walk - 0.0 miles
  • Las Palapas Park
    2 min walk - 0.1 miles
  • Mercado 23
    8 min walk - 0.5 miles
  • Plaza 28
    10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    21 min drive

Restaurants

  • La Parrilla
    2 min walk
  • Cheester
    3 min walk
  • Picaña & Grill
    1 min walk
  • Quesadillas Tierra del Sol
    3 min walk
  • Marquesitas Ricky
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 1 km
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: MXN 180 for adults and MXN 180 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Autóctona

Things to do

  • Full-service spa
  • Outdoor pool
  • Stereo

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 180 for adults and MXN 180 for children
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-007318/2025

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Children under 11 years old are not allowed in the swimming pool without adult supervision
Children under 10 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Xbalamqué Boutique & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel Xbalamqué Boutique & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Xbalamqué Boutique & Spa?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Xbalamqué Boutique & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Xbalamqué Boutique & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 750 per vehicle applies.

Where is Hotel Xbalamqué Boutique & Spa located?

Located in Downtown Cancun, this spa hotel is 2.5 mi (4 km) from Ultramar Ferry Puerto Juárez and 3.1 mi (4.9 km) from Playa Tortugas. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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Reviews

Hotel Xbalamqué Boutique & Spa Reviews

7.2

Good

7.4

Cleanliness

7.0

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 327 out of 1000 reviews
Rating 8 - Good. 262 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 96 out of 1000 reviews
Rating 2 - Terrible. 129 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and relaxing with great food. The atmosphere is an experience in itself. We will definitely be back.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Good location to stay with the locals.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Disliked: Amenities
Staff very friendly
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Disliked: Amenities
The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Property is aged and showing it. Kept clean. Room was spacious. Cafe was decent. Booked this location for the pool, but the pool was closed the whole time I was there. No mention of the closure on the site.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities
I could rest very good at the place.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend really good time. Everyone was very friendly And around is so many good foods
Stayed 7 nights in Jun 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Stayed 7 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great value for your money. It is centrally located, close to the ADO terminal
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.
Stayed 5 nights in Jun 2025
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Just ok. Needed a hotel to depart out of Cancun airport the next day. Yes, it’s an old and dated hotel. We opted not to pay extra to eat breakfast as there are plenty of cheap good places walking distance. Was annoyed that there was no extra roll of toilet paper, also no hairdryer in room. Had to go to front desk and was ask to return it when done. It’s marginally acceptable place. Rate per night was ok, there were similar price points nearby.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Disliked: Staff & service
I came on a solo trip and the pics do not portray the actual pool or rooms. The room was stuck at a certain temp after my second day there. The remotes were confusing with no explanation. The toilet looked unclean but I realize its stains so it was clean just didn’t look like it. The shower seemed to have water damage or possibly mold. I payed through Expedia which we all know you get what you get once you are there since it’s paid in full. The staff was not friendly nor visibly open to communication. The window curtain had a stain, the towels were dark white, and the shower had low pressure. That being said I liked the restaurant in the hotel. The food the staff and space was nice. The shower temp was also good, I hate when it’s hard to get a comfortable temp but here was easy. The location is close to a market and the main Tulum avenue which gave access to a lot. Would I stay again, no. But it served the purpose of a place to sleep.
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and comfortable simple clean rooms in a great central location in city center area is near to numerous parks and activities, public transport, and eminently walkable for lots of dining and entertainment options. Staff was excellent. The hotel is undergoing some renovations, which did not disturb my rest at all, but the pool is closed for renovations. It was quiet and easy to sleep at night, but busy and active in the area surrounding the hotel during the day. I safely enjoyed walking all around the area by myself all times of the day and evening. Well lit areas, lots of dining options and music all around.
Stayed 7 nights in Apr 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need to change the water filter when you brush your teeth: the water tastes horrible. they need to open the windows in the bathroom. clean the air: in the pool there are a lot of mosquitoes. and desi fe tar. the beds. I think there are fleas.. The staff is very friendly. It is in a very good area.
Stayed 3 nights in Jul 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is run down and has seen better days. The room smelled musty but got better once the AC was on. There is no value for your money except that the staff are knowledgeable and went over and beyond to make the stay a pleasant one. Too bad the building doesn't match the high standards of it's personnel. The area felt safe, ADO bus terminal was close by and there were many dining choices near by.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Disliked: Staff & service
Faded Glory. At one time a grand hotel,, now dated and relic, ha ok l floors dirty . Like. Many Latinamcn old hotels , the wifi is only usaable in lobby as advertised. Knew try his wou look d be case, but wanted something cheap an downtown. The positives were good air-conditioning and friendly 24 hour front desk staff.
Stayed 4 nights in Apr 2024
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A friend of mine lost his gold ring inside our hotel room while we were away. Front desk staff were helpful and kind. Our room was below average when it comes to cleanliness. Online pictures and advertising were not accurate to the actual quality of this hotel. Need more security in this facility, wifi signals were so poor. Great wall art painting though.
Stayed 9 nights in Sep 2024