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Hotel Versalles Suites

2.5 star property
Hotel with free valet parking, near Plaza 28

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Photo gallery for Hotel Versalles Suites

Front of property - evening/night
Deluxe Suite, City View | In-room safe, iron/ironing board, free WiFi
Lobby
Bar (on property)
Interior detail

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | In-room safe, iron/ironing board, free WiFi

Family Suite, 2 Bedrooms

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
In-room safe
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi

Standard Twin Room, 2 Twin Beds

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
In-room safe
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, City View

Deluxe Suite, City View | In-room safe, iron/ironing board, free WiFi

Deluxe Suite, City View

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Minibar
Free bottled water
Cable channels
Iron/ironing board
In-room safe
  • 13 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room

Superior Triple Room | In-room safe, iron/ironing board, free WiFi

Superior Triple Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
In-room safe
Daily housekeeping
  • 39 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Basic Triple Room

Basic Triple Room | In-room safe, iron/ironing board, free WiFi

Basic Triple Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
In-room safe
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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About the neighborhood

Map
Avenida Uxmal Esquina Yaxchilan, SM24 M16 L20, Cancun, QROO, 77517

What's nearby

  • Las Palapas Park - 6 min walk - 0.4 miles
  • Benito Juarez Municipal Building - 9 min walk - 0.5 miles
  • Plaza 28 - 11 min walk - 0.6 miles
  • Plaza Las Americas - 3 min drive - 1.6 miles
  • Puerto Cancun Marina Town Center - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪La Parrilla - ‬2 min walk
  • ‪Church's Chicken - ‬1 min walk
  • ‪Subway - ‬3 min walk
  • ‪Porky's Tacos - ‬2 min walk
  • ‪Las Quekas - ‬2 min walk

About this property

Hotel Versalles Suites

Hotel near Plaza 28
Take advantage of a nightclub, a poolside bar, and a rooftop terrace at Hotel Versalles Suites. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
Other perks include:
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Luggage storage, a front-desk safe, and a 24-hour front desk
Room features
All guestrooms at Hotel Versalles Suites offer thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 70 to 150 for adults and MXN 50 to 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Nightclub

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 70 to 150 for adults, and MXN 50 to 100 for children
  • Airport shuttle fee: MXN 700 per vehicle (roundtrip)
  • Airport shuttle fee per child: MXN 200 (one-way), (from 10 to 15 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Hotel Versalles Suites Cancun
Versalles Suites Cancun
Hotel Versalles Suites Hotel
Hotel Versalles Suites Cancun
Hotel Versalles Suites Hotel Cancun

Frequently asked questions

Is Hotel Versalles Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Versalles Suites?

Valet parking is free at this property.

What time is check-in at Hotel Versalles Suites?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at Hotel Versalles Suites?

Check-out is at noon.

Does Hotel Versalles Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 700 per vehicle applies.

Where is Hotel Versalles Suites located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23 and Plaza 28. Las Palapas Park and Benito Juarez Municipal Building are also within 10 minutes.

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Hotel Versalles Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 22 reviews
Rating 8 - Good. 4 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 4 out of 22 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Brenda Julieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción

Es un buen lugar, limpio, buen servicio y económico, muy céntrico y seguro.
Stayed 2 nights in Sep 2020

2/10 Terrible

marcos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

JAMAS SE HOSPEDEN EN ESTE HOTEL!!!!!!!!!!

El peor hotel que me quede en mi vida, no tienen Limpieza en las habitaciones ! Había tampones con sangre en el inodoro ! La Tv no funciona , no hay agua en la regadera!!!!! Cómo es posible que no tengan agua , no saben ni ellos mismos a qué hora es el desayuno , háganme caso no se queden en esta basura de lugar ! Hay cucarachas en los baños , el manager cubano súper grosero y prepotente cuando le comentamos no nos quisieron apoyar en nada , sabanas sucias , en verdad eviten esta propiedad a toda costa ! Creo que ni merece estar este hotel en esta página web
Stayed 1 night in Sep 2020

10/10 Excellent

JESUS RAFAEL

Stayed 1 night in Jul 2020

10/10 Excellent

Industriales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia en el hoteñ me fue super bien nos trataron super bien con amabilidad y respeto todos se portaron super con nosotros estoy encantado con el servicio ña atencion y quiero volver a recervar en ese hotel
Stayed 1 night in Apr 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok todo

Muy bien todo.
Stayed 1 night in Sep 2019

10/10 Excellent

RURIKO

Liked: Cleanliness, staff & service, property conditions & facilities

キューバ人のホテル

キューバ人の経営のホテルです。キューバが大好きな人にはとても楽しいホテルです。スタッフも親切。 ただ道を渡るとき、近くに横断歩道がないので、動きの悪い人は注意してください。私たちの部屋は２階で階段での上り下りでした。 中扉もありセキュリティーはしっかりしてます。
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean. No bugs and everything was tidy. The beds are hard, no hot water in the morning and the smell was clean-but strong. Overall not terrible for an overnight Bc it’s so close to the bus station.
Stayed 1 night in Feb 2019

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Francis, Mountain View

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
everyone at the hotel was very nice but I must say that rooms without windows are hard to deal with. The roof was leaking when it rained hard and the shower didn't evacuate water. Nothing unreasonable given the price but just not the best experience. However the hotel is located next to Mercado 23 which is awesome to visit and near the main ADO bus station which is highly convenient
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poca hospitalidad y mucho ruido muy mal servicio

Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Room comfort

experience in the hotel

I was damage my finger in the bathroom. The bathroom door, is closing very strong and have sharp edges in aluminum handle. ...............................................................................................................
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The actual property and conditions did not matched the online advertisements and photos. The place is a dump.
Stayed 4 nights in Jul 2018

6/10 Okay

Leon, Playa del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusta mucho la ubicación y personal del hotel. También muy positivo es el acceso al internet Wifi – en realidad la mejor que encontré en una hotel en el centro de Cancún. El problema son las fiestas del sábado. Se pone la música muy fuerte y tarde y no puedo dormir. Es la segunda vez que ponen una fiesta (creo en el techo del hotel) y no me deja dormir. Entonces si necesitas una habitación (sábado en la noche) y necesitas dormir – mejor de esconder otra. :(
Stayed 2 nights in Jun 2018

10/10 Excellent

William, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and secure, the hotel is in the center of downtown a short walk to the central bus terminal, great restaurants and shopping. Staff speaks English/Spanish and assists your stay. I've visited Cancun 3 times for dental treatment and always stay at Versalles. Tip: the bus terminal is the best way to get to and from the airport on a non-stop, modern express bus. Pickup and delivery in front of all airport terminals. Ticket costs $4. No charge for luggage. Or hop a bus to anywhere in Mexico. William
Stayed 2 nights in Jun 2018

8/10 Good

Leon, Playa del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia y estancia muy positiva. Habitación grande, limpia y muy buena la ubicación – céntrico y cerca de restaurantes y transpiración (terminal de ADO). EL WIfi – EXCELLENTE.
Stayed 1 night in May 2018

10/10 Excellent

Marlene, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Ubicación

Ubicación en el centro muy conveniente cerca de estacion de autobuses, tiendas, etc. Personal muy atento y servicial.
Stayed 1 night in Mar 2018

10/10 Excellent

alicia, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel en la mejor zona de Cancun

Se me hizo muy lindo, la ubicación es muy buena, el hotel estan sus habitaciones cómodas respecto al precio que pague definitivamente lo super recomiendo
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveler

Liked: Staff & service

located very near to the central bus station

this hotel is in great location. yet i had a bad expertise that the room is not soundproof and the reception kept talking all night. every other move within the hotel you can hear it loudly in the room. room is little bit outdated but it's big and the internet is good.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Avantage: proximité immédiate du terminal bus ADO. Chambre simple, sans fenêtre mais air conditionné. S'assurer que la réservation est bien enregistrée auprès de l'hôtel.
Stayed 1 night in Jan 2018

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities

Cheap and cheerful

Seemingly a family-run affair, all hands were on deck to check us in. Lobby and room were in good condition. Picked the hotel because it was near the bus terminal without being too close, and also near bars and restaurants on Yaxchilan. Room had recently been redone and the table lamps still had their wrapping on them. Saw one tiny cucaracha but no biggie. The only issue was the noise from the bars. I knew we were close and we'd hear them, but I didn't expect the noise to invade the room that badly, or for that late into the night.
Stayed 1 night in Jan 2018

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal was very kind. Humble hotel, but comfortable to sleep while sightseeing for the day.
Stayed 4 nights in Jan 2018

2/10 Terrible

raul, tgz

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

sin ventanas

el hotel esta muy incomodo los cuartos muy pequenos. las camas son de piedra con in colchon incomodo
Stayed 1 night in Dec 2017