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Hotel Santa Maria Cancun

3.5 star property
Downtown Cancun offers a peaceful retreat with attentive concierge services making it easy to explore local attractions and discover the city's vibrant energy

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Photo gallery for Hotel Santa Maria Cancun

Interior detail - Hotel Santa Maria Cancun (Cancun)
Interior detail - Hotel Santa Maria Cancun (Cancun)
Interior detail - Hotel Santa Maria Cancun (Cancun)
Interior detail - Hotel Santa Maria Cancun (Cancun)
Terrace/patio - Hotel Santa Maria Cancun (Cancun)
Hotel Santa Maria Cancun, surrounded by downtown's energy, offers a tranquil garden for unwinding. Guests appreciate the helpful staff, concierge services, and tour assistance. Relax on the terrace before exploring nearby Plaza 28 and other local attractions.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 2 Double Beds

1 bedroom, desk, WiFi, bed sheets

Suite, 2 Double Beds

  • Sleeps 4

View all photos for Superior Room, 2 Double Beds

1 bedroom, desk, WiFi, bed sheets

Superior Room, 2 Double Beds

  • Sleeps 4

View all photos for Standard Suite

Standard Suite | 1 bedroom, desk, WiFi, bed sheets

Standard Suite

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | 1 bedroom, desk, WiFi, bed sheets

Suite, 2 Double Beds

7.0 out of 10
Good
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Superior Room

Standard Superior Room | 1 bedroom, desk, WiFi, bed sheets

Standard Superior Room

7.4 out of 10
Good
(3 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, desk, WiFi, bed sheets

Superior Room, 2 Double Beds

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Downtown Cancun, a neighborhood in Cancun, is home to Hotel Santa Maria Cancun. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Las Palapas Park and Playa Tortugas. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. Visit our Cancun travel guide
Map
Cancun, QROO

What's nearby

  • Cancun_BenitoJuarezMunicipalBuilding_6277943_016
    Benito Juarez Municipal Building
    3 min drive - 0.9 miles
  • Mercado 23
    11 min walk - 0.6 miles
  • Las Palapas Park
    17 min walk - 1.0 mile
  • Plaza 28
    3 min drive - 1.1 miles
  • Cancun Mall
    4 min drive - 1.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    27 min drive

Restaurants

  • El Paisano Del 23
    9 min walk
  • Subway
    10 min walk
  • El Pocito
    4 min walk
  • Happy Cake
    6 min walk
  • Food Court
    8 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Property Registration Number 005-007-007299/2025

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Frequently asked questions

Is Hotel Santa Maria Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santa Maria Cancun?

Check-in start time: 3 PM; Check-in end time: 6 PM. After-hours check-in is not available.

What time is check-out at Hotel Santa Maria Cancun?

Check-out is at noon.

Where is Hotel Santa Maria Cancun located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23 and Las Palapas Park. Mercado 28 and Benito Juarez Municipal Building are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santa Maria Cancun Reviews

7.2

Good

7.6

Cleanliness

6.0

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 141 out of 497 reviews
Rating 8 - Good. 152 out of 497 reviews
Rating 6 - Okay. 101 out of 497 reviews
Rating 4 - Poor. 57 out of 497 reviews
Rating 2 - Terrible. 46 out of 497 reviews

Reviews

Verified

8/10 Good

sam Souhail

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful tree growing through the hotel. Friendly staff.
Stayed 7 nights in May 2026
Verified

8/10 Good

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
The place was good & clean there was parking free too , great staff , neighborhood so/so great mexican restaurant across the street
Stayed 1 night in Jan 2026
Verified

8/10 Good

Erwin

Very helpful staff
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, ac works great, friendly staff.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
Very gracious staff
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Derya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the hotel there is a tree! There is a parking space, the workers are so nice! I loved the hotel so I extended my stay 7 days more. Highly recommended! Thank you for taking care of the beautiful tree.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Jessica Lizzet

Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel at all. The bed sheets are rags in pieces, the towels seems like trash, the window of the shower and restroom was broken, allowing people from outside to peek inside, real terrible conditions, I had to get away and book another room as we were not feeling safe no more. DON’T GO THROUGH THE HELL AND NIGHTMARE WE WENT TROUGH, JUST STAY AWAY FROM THIS PLACE.
Stayed 1 night in Feb 2026
Verified

8/10 Good

irfan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good price and theres close market to shop 👍
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities, communication
I like and secure and oueceful and clean Thanks you
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Maylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exc
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Mike

No hot water..no pool
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

DEEPAK

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.
Verified

4/10 Poor

Erika Villa

Disliked: Amenities, property conditions & facilities, communication
Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Stayed 6 nights in Aug 2023
Verified

2/10 Terrible

Joshue

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They charged me upon entering the hotel while expedia had already charged me! They are thieves
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Andrea L

Disliked: Amenities, property conditions & facilities
There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

mike

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
Stayed 5 nights in Oct 2023
Verified

4/10 Poor

Nazario Figueroa

Disliked: Communication
When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort

Adequate Hotel in a Bad Location.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.
Stayed 7 nights in May 2022
Verified

10/10 Excellent

erick

Liked: Cleanliness, staff & service, property conditions & facilities
Si habitación limpia
Stayed 1 night in May 2026
Verified

10/10 Excellent

alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones muy lindas y relativamente baratas
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Francisco

Liked: Property conditions & facilities
La cama no tenía sábanas y el baño olía muy mal
Stayed 2 nights in Dec 2025