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Hotel Plaza Kokai Cancún

Property class: 3

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Photo gallery for Hotel Plaza Kokai Cancún

A modern hotel with a unique architectural design, featuring a prominent entrance and a decorative fountain. - Hotel Plaza Kokai Cancún (Cancun)
A modern interior with a stone wall, a wooden staircase, and a view of greenery outside. - Hotel Plaza Kokai Cancún (Cancun)
A spacious indoor seating area with multiple tables and chairs, large windows offering a view of the outside, and ceiling fans. - Hotel Plaza Kokai Cancún (Cancun)
A spacious lobby with a stone wall, a glass door leading outside, and a modern kitchen area with wooden cabinets. - Hotel Plaza Kokai Cancún (Cancun)
A swimming pool with two lounge chairs, a stone wall, and a door. - Hotel Plaza Kokai Cancún (Cancun)
Located close to Las Palapas Park and Puerto Cancun Marina Town Center, Hotel Plaza Kokai Cancún provides a swim-up bar, a free daily manager's reception, and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Bar
  • Laundry

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

A hotel room with two beds, a desk, a chair, a mirror, and a window with curtains.

Standard Double Room

8.4 out of 10
Very good
(24 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar King

A hotel room with a bed, bedside tables, a desk, a chair, a TV, and a window with curtains.

Estandar King

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Hotel Plaza Kokai Cancún is near the airport and near the beach. Puerto Cancun Marina Town Center and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Palapas Park and Delfines Beach. La Isla Shopping Mall and El Rey Archaeological Zone are two other places to visit that come recommended. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Visit our Cancun travel guide
Map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    5 min walk - 0.3 miles
  • Las Palapas Park
    8 min walk - 0.5 miles
  • Mercado 23
    9 min walk - 0.5 miles
  • Puerto Cancun Marina Town Center
    19 min walk - 1.0 mile
  • Plaza Las Americas
    4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    20 min drive

Restaurants

  • The Healthy Place
    5 min walk
  • Taqueria Coapeñitos
    3 min walk
  • McDonald's
    6 min walk
  • Siete Cielos
    4 min walk
  • La Fonda Del Zancudo
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorized watercraft

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 28-cm TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 002-025-001875/2026

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Plaza Kokai Cancún have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Plaza Kokai Cancún pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Hotel Plaza Kokai Cancún?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Plaza Kokai Cancún?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Plaza Kokai Cancún located?

This family-friendly Cancun hotel is located near the airport, within 1 mi (2 km) of Las Palapas Park and Puerto Cancun Marina Town Center. Plaza Las Americas and La Isla Shopping Mall are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Plaza Kokai Cancún Reviews

7.6

Good

8.0

Cleanliness

7.2

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 266 out of 765 reviews
Rating 8 - Good. 232 out of 765 reviews
Rating 6 - Okay. 140 out of 765 reviews
Rating 4 - Poor. 60 out of 765 reviews
Rating 2 - Terrible. 67 out of 765 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and ADO bus near
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the room and very polite the staff. good location and safe place.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place ,localisation, very clean, quiet. Met people from all over the world. Great show. I loved the roof top for sunbathing. Grocery ,park, convenience store,church, restaurants are very close. I felt safe everywhere in this area too. I recommened. There is also a restaurant and it is very good ans the employes are lovely.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Great location in central, great valur
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, easy transport

Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, clean, big rooms open windows, nic cleaning every day
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!
Stayed 8 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, nice quiet a nice restaurant with delicious food. Ilike it hotel, I can open window, nice view, I was in 2 hotels before, but this hotel, I like more, thanks a lot
Stayed 4 nights in Nov 2024
Verified review

6/10 Okay

Liked: Staff & service
It seems so unfair to rate hotels, budget or premier, under the same system of just five starts. For what a room cost here, and for it's location, this hotel easily rates four stars. But that would be a bit optimistic on a grand scale. Where it shined was cost (cheap, for Cancun), location (just 1/4 mile from the ADO bus station, which takes you all over the Yucatan), and patience of the staff. They were always willing to provide useful information. Just don't expect a safe in the room, or fancy furnishings. Even still, the bathroom was just fine, the A/C worked perfectly, and I felt very safe in this location. Note: children are highly welcome here. Enjoy!
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located close to the ADO bus station. Nice and clean, and friendly staff. Great value for money
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness
Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a bargain. Great location if you want to avoidcZona Hoteleria. Clean, comfortable, close to bus station.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming and cute hotel

Situated in Cancun centre. It is exactly according to the descriptions. Easy access to the main shopping centres, minutes walk to the terminal, etc...
Stayed 5 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel. Clean, quite, near dining and transportation. Not the fanciest, but gets the job done. Also note that they only have hot water in the morning.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for, very calm place, really nice location, TV is too small, pool looks old and a bit dirty but everything else is good
Stayed 1 night in May 2024
Verified review

8/10 Good

Disliked: Amenities
Not the best staff. It is a place with a good location and nice for a quick visit.
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Robert’s Review

Basic room, everything was clean the air conditioning was adequate to keep me comfortable. Stay was for one night.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Very comfortable bed - the right amount of support without being too firm. Very good water pressure in the shower.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and staff was curtious
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Plaza Kokai is clean, functional but sparse. Perfect is you are not planning on staying in the hotel all day long. The only issue I had was that the hot water for showers tendered to run a bit lukewarm for my tastes and the street noise could get loud at times. The staff were all very nice and professional. The air conditioning unit worked perfectly and helped with the humidity.
Stayed 3 nights in Feb 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
The property is in the city, it is quiet but sketchy. Pool area very small (7-10 people). Nice restaurant, friendly and helpful, some English speakers, parking is on the street first come, and this hotel gives Hostel vibes. No refrigerator, no microwave, very minimal items to include 1 small table with a broken chair.
Stayed 4 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient choice for the ADO bus station

My husband, our 8-month-old baby, and I stayed here for one night during our travels. We arrived late in the evening and left early the next morning, so our experience was brief but sufficient for our needs. The staff were polite and efficient, making check-in straightforward despite our late arrival. The hotel was clean, and the room provided everything we needed for a short stay. While nothing stood out as exceptional, it was perfectly adequate and met our expectations. The location is very central, just a few minutes’ walk from the ADO bus terminal, which was the main reason we chose this hotel. This convenience made it easy to catch an early bus the next morning. Overall, this hotel is a practical choice if you're looking for a clean and convenient place to stay for a short time in Cancun.
Stayed 1 night in Dec 2024