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Hotel Plaza Caribe

3.0 star property
Hotel with 2 outdoor swimming pools, 4-minute walk to Las Palapas Park

Choose dates to view prices

Photo gallery for Hotel Plaza Caribe

2 outdoor pools, sun loungers
Interior entrance
Executive Room, 2 Double Beds, Non Smoking, Pool View | Down comforters, desk, iron/ironing board, free WiFi
Superior Room, 2 Double Beds, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi
Interior
Hotel Plaza Caribe is a short walk from Mercado 23 and Cristo Rey Church. Guests love the garden, kids' playground, and laundry facilities for longer stays. The outdoor pools are perfect for cooling down after exploring, and the bar is a relaxing spot to enjoy with in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi

Superior Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
Desk
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds, Non Smoking, Pool View

Executive Room, 2 Double Beds, Non Smoking, Pool View | Down comforters, desk, iron/ironing board, free WiFi

Executive Room, 2 Double Beds, Non Smoking, Pool View

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
Desk
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(24 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
Desk
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Pool View

Premium Room, 2 Double Beds, Non Smoking, Pool View | Down comforters, desk, iron/ironing board, free WiFi

Premium Room, 2 Double Beds, Non Smoking, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
Desk
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Triple Room, Multiple Beds, Non Smoking

Family Triple Room, Multiple Beds, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi

Family Triple Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Located on the top floor
Daily housekeeping
  • 17 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Located on the top floor
Daily housekeeping
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Quadruple Room, Multiple Beds, Non Smoking

Down comforters, desk, iron/ironing board, free WiFi

Family Quadruple Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Located on the top floor
Daily housekeeping
  • 17 sq m
  • Sleeps 8
  • 4 Double Beds

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About the neighborhood

Map
Pino Lote 19 S/N Col. Centro, Cancun, QROO, 77500

What's nearby

  • Mercado 23 - 3 min walk - 0.2 miles
  • Las Palapas Park - 5 min walk - 0.3 miles
  • Benito Juarez Municipal Building - 6 min walk - 0.4 miles
  • Plaza 28 - 14 min walk - 0.8 miles
  • Plaza Las Americas - 6 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Subway - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Church's Chicken - ‬3 min walk
  • ‪Subway - ‬1 min walk
  • ‪Mi Rinconcito Colombiano - ‬4 min walk

About this property

Hotel Plaza Caribe

Hotel near Las Palapas Park
Located close to Mercado 23 and Cristo Rey Church, Hotel Plaza Caribe provides a garden, laundry facilities, and conference space. In addition to a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, along with sun loungers
  • Free self parking
  • Continental breakfast (surcharge), luggage storage, and a 24-hour front desk
  • A front-desk safe, a banquet hall, and wedding services
  • Guest reviews speak well of the helpful staff and proximity to public transit
Room features
All 134 rooms have comforts such as air conditioning, in addition to perks like free WiFi and free bottled water. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with showers and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: MXN 180 for adults and MXN 180 for children
  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • 646 square feet of conference space

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Mosquito nets
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 180 for adults and MXN 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Caribe
Hotel Plaza Caribe Cancun
Plaza Caribe
Plaza Caribe Cancun
Plaza Caribe Hotel

Frequently asked questions

Does Hotel Plaza Caribe have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Plaza Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Plaza Caribe?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Plaza Caribe?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Plaza Caribe?

Check-out is at noon.

Where is Hotel Plaza Caribe located?

Located in Downtown Cancun, this hotel is within a 5-minute walk of Cristo Rey Church and Las Palapas Park. Mercado 23 and Benito Juarez Municipal Building are also within 10 minutes.

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Reviews

Hotel Plaza Caribe Reviews

7.6

Good

7.6

Cleanliness

8.2

Location

8.0

Staff & service

7.6

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 320 out of 1001 reviews
Rating 8 - Good. 338 out of 1001 reviews
Rating 6 - Okay. 191 out of 1001 reviews
Rating 4 - Poor. 89 out of 1001 reviews
Rating 2 - Terrible. 63 out of 1001 reviews

Reviews

10/10 Excellent

Jalal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jul 2025

10/10 Excellent

Amélie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there the first and last night of our trip to Mexico to be close to the airport. The service was very good, very friendly people.
Stayed 1 night in Aug 2025

6/10 Okay

Georgette

Liked: Staff & service
Ramp for luggage to high
Stayed 1 night in Oct 2025

6/10 Okay

Guillermina

Liked: Staff & service
Close to ADO
Stayed 1 night in Aug 2025

10/10 Excellent

Monica

The location right across from the ADO bus station
Stayed 2 nights in Feb 2025

8/10 Good

THERESA

Liked: Cleanliness, staff & service
It was well situated with the Ado bus terminal and airport restraunts and shops
Stayed 1 night in Apr 2024

10/10 Excellent

GEOVANNI HERNANDEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great kids water park and parrots!
Stayed 1 night in Apr 2024

10/10 Excellent

TAURINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service by the complete staff from A to Z, great installation with nice Restaurant and Pool, very safe to walk, excellent location with great price !! Definitely will be back
Stayed 5 nights in Nov 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location across from downtown ADO. Affordable. Grandkids loved children’s water park area.
Stayed 1 night in Mar 2024

6/10 Okay

Gabriela

Liked: Staff & service
Disliked: Property conditions & facilities
Very convinient location, however the property needs a lot of maintanance
Stayed 1 night in Jan 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room damp, high prices for food and drinks, dirty pool, no fridge, no complementary coffee in the morning. Close to ADO.
Stayed 1 night in Mar 2025

6/10 Okay

DAVID

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is good but the conditions of the hotel is no good.
Stayed 1 night in Oct 2024

6/10 Okay

François

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location near ADO Bus Station is good. Condition o rooms is very obsolete and with many bugs
Stayed 1 night in Jul 2024

6/10 Okay

François

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I liked the location (facing the bus station). I liked the room (clean and well located). What I did not like is the new system they put in place which consist in deleting the key card to enter the room, every time we leave the hotel. For example, I put the card in my pocket (far from any electronic device that could srcanble the magnetic tape), I go outside the hotel for a while, I come back, and my card no function anymore because the hotel desactivated it because I left the hotel. So every time I need to go to the lobby counter to ask for a re-activation.
Stayed 1 night in May 2025

6/10 Okay

Selene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Dec 2024

8/10 Good

François

Disliked: Property conditions & facilities
I liked the proximity to the bus station as well as shopping centers (easy to use the bus). I did not like the fact of seeing bugs in the bedroom. Also the view to outside very limited, even for a deluxe room
Stayed 1 night in Jun 2024

10/10 Excellent

Benedicte

Liked: Cleanliness, amenities, property conditions & facilities
We liked the location and the kiddy pool. The cleanliness is great in the room and they clean alot in the hallways. The pools emptied for floating leaves every day. But the cleanliness in the restaurant i horrible. Dirty tables and dirty cutlery. Food is ok though. The staff in restaurant and reception is ok. You dont feel very welcome with one exception, a very sweet girl in the restaurant. Prices are good. The rooms are not very quiet. You hear everything outside (BIRDS, traffic, people, party). All in all, it was ok to stay there.
Stayed 14 nights in Feb 2025

2/10 Terrible

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
This is an older property, no updates, everything old, beds hard pillows old and towels old.
Stayed 1 night in Mar 2024

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked into our room and it smelled - musty and the pillow cases were too small for king size pillows. The bed linen worn. There was a used towel on the floor near the door. It looked like a room that should be rented by the hour ! We left and returned to front desk and checked out - took a cab to other hotel. We should’ve known when the front desk clerk hands you the remote control, and the air conditioning control when you pay. We never received any funds back because we had entered the room even though we did not stay more than 10 minutes.
Stayed 1 night in Feb 2025

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trash hotel

This hotel is garbage! Save yourself the time and money and book elsewhere. It was gross. The only nice part about the hotel was the pool but that is all. The hotel is falling apart, it is dated and when I complained to the front they refused to change me to another room. The room also didn’t come with coffee and was told by the front receptionist that I had to purchase it from their restaurant. Beware of the people lounging around outside this hotel. I don’t think this is located in a safe area.
Stayed 1 night in Mar 2024

8/10 Good

Jean Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout etait bien
Stayed 1 night in Oct 2025

8/10 Good

Yukari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ADOバスターミナルに最も近いので便利です。 ベッドは清潔です。 小さな虫が部屋の中にいましたが、寝るだけなら十分です。
Stayed 1 night in Oct 2025

6/10 Okay

KENIA

Disliked: Property conditions & facilities
Good services and Cleaning Rooms
Stayed 3 nights in Oct 2025

10/10 Excellent

Jose Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tome desayuno, las calles con mucha basura poca iluminación
Stayed 1 night in Oct 2025

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