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Overview of Hotel Playa la Media Luna, Isla Mujeres

Photo gallery

Guest reviews

4.1 / 5Very Good
295 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

Highlights

Popular LocationNorte Beach4 min walk
Popular LocationCosta Occidental de Isla Mujeres National Park4 min walk
Popular LocationDolphin Discovery10 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)42 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Classic Ocean Front

    Room amenities

    • 172 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • King Ocean View

    5/5 guest room rating

    Room amenities

    • 172 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • King with Hot Tub

    4.7/5 guest room rating

    Room amenities

    • 377 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Palm Garden View

    4.4/5 guest room rating

    Room amenities

    • 431 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Cozy Guest Room

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Media Luna Apartment

    Room amenities

    • 431 sq ft
    • Ocean view
    • Sleeps 6
    • 2 Double Beds and 1 Double Sofa Bed
    More details

About this area

Isla Mujeres

Located in Isla Mujeres, Hotel Playa la Media Luna, Isla Mujeres is in the city center and on the beach. Las Americas Cancun Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach and Garrafon Natural Reef Park. Cancun Interactive Aquarium and Aquaworld are also worth visiting. Discover the area's water adventures with snorkeling, windsurfing, and fishing nearby, or enjoy the great outdoors with ecotours. Our guests appreciate the hotel's quiet location.

Map
Popular Location

What's nearby

  • Norte Beach - 4 min walk
  • Costa Occidental de Isla Mujeres National Park - 4 min walk
  • Mujeres Beach - 3 min drive
  • Dolphin Discovery - 10 min drive
  • Garrafon Natural Reef Park - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

About this property

Hotel Playa la Media Luna, Isla Mujeres

Ocean-view hotel with a bar/lounge, near Norte Beach
Along with an outdoor pool, this smoke-free hotel has a bar/lounge and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and multilingual staff are onsite. All rooms are individually decorated and offer minibars and in-room massages. For a bit of entertainment, guests will find TVs with cable channels, and other amenities include stovetops and coffee makers.
Hotel Playa la Media Luna, Isla Mujeres offers 18 accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Each accommodation is individually furnished and decorated. Cable television is provided. Coffee/tea makers and minibars are provided. Bathrooms include showers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Limited parking spaces

Food and drink

1 bar

Things to do

Outdoor pool

Family friendly

Laundry facilities
Outdoor pool

Conveniences

No elevators

Guest services

Daily housekeeping
Front desk (limited hours)
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

1 meeting room
Conference space (861 square feet)

Outdoors

Beachfront location
Terrace

More

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Ceiling fan
Linens

Bathroom

Free toiletries
Shower
Towels

Entertainment

Cable channels
TV

Food and drink

Coffee/tea maker
Minibar
Stovetop

More

Access via exterior corridors
In-room massage
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in from 3 PM - 11 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive after 11 PM, must contact hotel security and show a valid ID upon arrival. Guests will receive room keys and check in will be done the next day in the morning.

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 3000.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitizer.
  • For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Playa la Media Luna Isla Mujeres
Hotel Playa Media Luna
Hotel Playa Media Luna Isla Mujeres
Isla Mujeres Playa Media Luna
Media Luna Hotel Isla Mujeres
Playa la Media Luna Isla Mujeres
Playa Media Luna
Playa Media Luna Hotel
Playa Media Luna Isla Mujeres
La Media Luna, Isla Mujeres
Hotel Playa la Media Luna, Isla Mujeres Hotel
Hotel Playa la Media Luna, Isla Mujeres Isla Mujeres
Hotel Playa la Media Luna, Isla Mujeres Hotel Isla Mujeres

Guest reviews

4.1
Very Good
5 - Excellent
117
4 - Good
122
3 - Okay
37
2 - Mediocre
15
1 - Poor
4
4.2
Cleanliness
3.9
Service and Staff
3.6
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location. Gorgeous view of the ocean. An oasis. Beautiful continental breakfast. Friendly staff give lots of personal space to visitors but there for you any moment you need something.

Stayed 7 nights in Mar 2020

3/5

  • Liked: Cleanliness

The property itself is in an awesome location, and the pool area/beach is beautiful. The bed wasn't super comfortable and the staff weren't very helpful when we told them our toilet was broken and there was a loud banging noise around our room the entire time we were there. Nothing was done about it, even after asking.

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2020

3/5

  • Disliked: Cleanliness

If having easy access to a tiny private beach is important to you, then this is a lovely place. If you expect of room amenities, this place is severely wanting: just bare bones. Floor was filthy, bring slippers, your own shampoo and conditioner, bath gel. Not even a hair dryer, so ask for it before you step in the shower. Good AC, but got cold at night without an automatic night setting. No elevator, so be prepared to schlep your luggage up four flights. No water in room, but there are water coolers outside each corridor. Not much service, front desk always deserted, have to ring bell and wait, and wait, and wait. Front desk service not with a smile and welcome, a bit surly. They don’t answer your email, don’t speak much English. Really a tucked away spot off the main drag. I’ll stay somewhere else next time, one night was enough. Charged USD$125 for a king room with view. I expected more for the price, considering the going prices nearby. Breakfast was a joke.

Stayed 1 night in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 10 nights in Dec 2019