Does Hotel NYX Cancun - Near La Isla Shopping Mall have a pool?

Yes, this property has an outdoor pool.

Is Hotel NYX Cancun - Near La Isla Shopping Mall pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel NYX Cancun - Near La Isla Shopping Mall?

Self parking is free at this property.

What time is check-in at Hotel NYX Cancun - Near La Isla Shopping Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is Hotel NYX Cancun - Near La Isla Shopping Mall located?

Located in Zona Hotelera, this beachfront hotel is in the entertainment district and within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall. Cancun Convention Center and Gaviota Azul Beach are also within 3 mi (5 km).

10/10 Excellent

Melissa

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. Will definitely recommend.

Stayed 4 nights in Jun 2025

2/10 Terrible

Roseberline

Oct 21, 2025

Disliked: Cleanliness, property conditions & facilities

When we got there, we had no signal. They put us in a dirty room, and when we asked when the signal would be fixed, they didn’t give us an answer — they just said they didn’t know. We spent the whole night without signal, and they only came to change our room the next day after 3 PM. It was such a difficult experience, one I never want to go through again.

Stayed 4 nights in Oct 2025

8/10 Good

Rocio

May 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was clean, bed was comfortable, not to many restaurants choices.

Stayed 5 nights in Apr 2025

8/10 Good

dwight

Oct 14, 2024

Liked: Cleanliness

Great food great pool

Stayed 2 nights in Oct 2024

8/10 Good

vanessa

Nov 27, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Stay

Stayed 3 nights in Nov 2023

10/10 Excellent

Vinod

Dec 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.

Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

May 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!

Stayed 4 nights in May 2024

10/10 Excellent

Melat

Sep 17, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

So relaxing, the best place to stay.....definitely I'll comeback soon.thanks team😍

Stayed 4 nights in Sep 2022

10/10 Excellent

Mary

May 20, 2024

Liked: Cleanliness, staff & service

The staff was incredible

Stayed 1 night in May 2024

8/10 Good

Javier

Apr 24, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The Barcelona doesn’t have ventilation at all, no extractor or a window, the windows are low qualities so you hear everything that’s happening outside. Our room was on the lower floor and we had a cleaning staff room near and the noise was terrible at night and at 7 am; the beach is nice, good breakfast

Stayed 3 nights in Apr 2025

6/10 Okay

Rafael

Nov 9, 2024

Liked: Cleanliness, staff & service, amenities

The hotel was average. The initial check in guy was terrible sent us to a room with no air conditioning and hot water took at least 30 minutes of running before it got hot. A second check in person doing what we saw her the next morning help us with a great functioning room

Stayed 5 nights in Oct 2024

10/10 Excellent

Juan

Dec 14, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Place was clean with a friendly staff. The room was spacious and had a beautiful view of the lagoon. My wife loved the rain shower head right on the center of the spacious shower room. The location was great easy access to all fine dining and the beach had zero seaweed. Also, loved the daily free breakfast that had so many food options. We will definitely come back to this hotel.

Stayed 5 nights in Dec 2023

8/10 Good

Sofia

Nov 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was very nice! Only thing is that AC cannot be adjusted (and it was very cold in the room!) however, that would be great for summer stays. They did not provide slippers (much needed with the cold floor) and they also did not have conditioner not even when requested. Parking was free and felt safe. The room with beach view was amazing!

Stayed 8 nights in Oct 2024

10/10 Excellent

Jessica

Aug 1, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Staying at NYX was a great experience. The staff was amazing!!! The room was wonferful and the location was ideal. We couldn't check in early, but other than that, the staff accommodated us and had quick responses when we needed something. The only down side was not being able to eat at Restaurant Chanti. Had to stay 3 nights in order to have this Restaurant and the taco place included in all inclusive. I would definitely stay agaun.

Stayed 2 nights in Jul 2023

8/10 Good

Saralise

Jun 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My experience at NYX was great. The staff are accommodating and friendly. I was delighted that majority of them spoke English. The beach was beautiful and well maintained. The room was clean and extremely comfortable. There are options for dining if you choose to stay within the hotel full time. But I love to go exploring to try different restaurants and dining spots to get a better understanding of the food culture of a different country. The one aspect that made this hotel stand out for me was the option of not choosing the "all inclusive" but still having the flexibility of dining on premises as needed. The breakfast buffet is awesome! It's included for all guests whether or not you choose the "all inclusive" option. Even though I'm not a breakfast person...this was always a delight every morning. This hotel is conveniently located on the shuttle route so it was very easy to go exploring all across the hotel zone. The downsides for me - and the reason I deducted a star - the sales staff specifically felt a bit too pushy. They were constantly trying to sell some sort of membership package. Also, if you're not comfortable with stairs, this hotel will be a challenge. There are stairs and ramps all over the property. The elevator is limited. Be aware of these beforehand and your stay at NYX will be a good one.

Stayed 8 nights in May 2025

6/10 Okay

Douglas K

May 14, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Pros- small resort , close to mall, great beach and pool, staff are friendly and helpful, large comfortable rooms with refrigerated that’s stocked daily, quiet and relaxing. Cons- small resort, limited dining options-breakfast is the same everyday, lunch and dinner at the outdoor restaurant is not buffet style but sit down and order from a limited menu and brought to you, 2 other reservation restaurants were nice change but only get to use a few times. No real nightly entertainment other than karaoke and music so you’re in bed by 9 and worse thing about this resort is that it’s not a true all inclusive. At every meal you don’t know what’s included and what is extra so you’re always worried if you’re being charged for something. They do have a non inclusive option at the resort so there’s prices listed on everything from on food and drinks and you’re all inclusive excludes some drink and food options on the menus. I think that the management needs a refresher on what all inclusive means. This is our first and last time at NYX because of this stupidity. We’ve been to Cancun 10+ times and never stayed at a resort that was all inclusive, but wasn’t really all inclusive.

Stayed 7 nights in May 2025

6/10 Okay

Helen

Oct 1, 2024

Disliked: Staff & service, amenities

It was a beautiful property but the pool is so small and I could not enjoy as they were always throwing volleyballs around. Breakfast isn’t til 7 which meant I went without on flight day! Zero sympathy for someone who just had surgery…would not expedite my check in by even a second. Would not let me take breakfast to my room. Lady at check in had an attitude

Stayed 2 nights in Sep 2024

2/10 Terrible

Jennifer

Jul 11, 2022

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Rude staff. Instead of making things better, they make excuses & make things worse. Pick & choose who gets to bring in food.

Stayed 4 nights in Jul 2022

8/10 Good

Christine

Mar 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel.

Stayed 2 nights in Mar 2024

10/10 Excellent

piero palomino

Sep 4, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

I don’t quite understand why people complain about the water, the rooms… I had one of the best services ever. Front desk was amazing, always going the extra mile for help! Greeters were amazing, I cannot really say anything bad because being all inclusive with a premium upgrade having one of the best views of the 5th floor with the ocean upfront, with the bartenders serving you great drinks, I mean, I was so happy so relaxed, so entertained, that I only have to say, this hotel had the best deal. People complain about the water, my god, it’s F-ing 85-91F degrees, what do u want Hot water for? Moldy rooms? Nothing, the room itself is very comfy, spacious, nice view, the balcony is great too, and I just have to have the windows open to smell the breeze, and I left the windows open because waking up with such sound in breeze, it’s just paradise. The food in the restaurants is great too. Get the all inclusive if you trying to spend some time inside the hotel, it’s worth it. The tours literally take you off the hotel from 7am til 5pm or 7pm… if you go for few days don’t get the all inclusive, but upgrade your room. I’ll be back in November :)

Stayed 2 nights in Aug 2022

2/10 Terrible

Mark

Dec 16, 2024

Disliked: Cleanliness, amenities

Because I booked on Expedia and got a great rate, the hotel didn't give me the all inclusive (only breakfast) despite me asking for it. The hotel wanted me to pay an extra 75 dollars a night. They stuck me in between the basement and the pool with loud music and construction blaring through the room from 10am until about 1130 pm. Because I had a yellow wristband and not blue, they wanted to charge 5 dollars for a coke and 7$ for a hot dog. So I just walked across the street and grabbed a hot dog and a two liter for 3 dollars at the circle K. Breakfast was generally leftovers from the restaurants from the night before, and they did have fresh eggs. That being said, it was a pretty lackluster hotel. If I was a drinker, I probably would have paid the extra 75, but I could easily find great food outside the hotel for less. Cancun is beautiful and safe. There is no ice machine, you must get a cup at a time at the bar. Room was musty, but the maid was very nice and accommodating (unlike the rude staff at the concierge). In June I stayed at the Canopy by Hilton. Much better deal and accommodating. If you pay the extra money that they want, perhaps you get treated better, but I certainly know that I'm not alone. I wish I could post the pictures of what I'm talking about. I have pictures of the gap in the upper and lower part of my door (contributing to the noise) as well as the bugs all over the room. Hard pass.

Stayed 12 nights in Dec 2024

4/10 Poor

John D.

Oct 9, 2022

Disliked: Amenities, property conditions & facilities

The overall property condition is “tired” racing headlong to “seedy”. The room decor has a definite ‘50s feel. The auto repair shop floor mats masquerading as carpet along with the damaged woodwork lend a definite “ghetto chic” vibe . Art lovers will appreciate the sun shining thru the holes in the blackout curtains which give the room the feel of being in a Jackson Pollack painting. Note: this hotel is listed under “all inclusive on the Orbitz & Expedia websites. However upon checking in we were told the all inclusive plan included breakfast only. On site Italian restaurant was only fair to poor, and they had no idea what garlic bread was. Really? For the intrepid traveler who would still consider this hotel, you will surely be sharing your room with bugs that look like grasshoppers on steroids…every bit of 6-7 inches in length. The one bright spot was the staff. Those who did not actively avoid interaction were quite friendly and very willing to be helpful. Still, with all the choices available, my advice is there are many better choices in the same price range.

Stayed 7 nights in Sep 2022

10/10 Excellent

Rebeca

Oct 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lo único que si me extrañó que las habitaciones no fueran dobles. Es decir con 2 camas queen como antes. Me comentaron que los dueños cambiaron y decidieron el nuevo concepto. Una sola cama y más amplitud en las habitaciones. En lo personal a mí me gustan las habitaciones dobles porque viajo x lo regular con amistades ok

Stayed 7 nights in Oct 2025

8/10 Good

Miguel

Sep 2, 2025

Liked: Amenities

Gracias por.las atenciones.. limpieza y conform

Stayed 4 nights in Aug 2025

10/10 Excellent

Esli

Aug 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es un hotel muy recomendable!. Tuvimos una excelente estancia y disfrutamos mucho del desayuno buffet y del restaurante Tacos Villanos.

Stayed 6 nights in Jul 2025

Hotel NYX Cancun - Near La Isla Shopping Mall

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