Ratings based on 377 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Jan 12, 2024 on Expedia
by A verified traveler
Posted Jan 10, 2024 on Expedia
by A verified traveler
Posted Dec 30, 2023 on Expedia
by A verified traveler
Posted Dec 27, 2023 on Expedia
by A verified traveler from Mount Vernon
Posted Dec 1, 2023 on Expedia
Very inexpensive but a nice little hotel in town not swimming pool or anything like it but we just wanted to spend the night in a clean and safe hotel and beds where ok and clean . Some how expedia did not comunicate wuth hotel but they work with us and respected the price expedia had. They were very nice ,but they did not speak English but i did speak spanish so problem solved .
by A verified traveler
Decent stay
Posted Mar 25, 2023 on HotelsPros:
-Within walking distance to tons of restaurants, beaches, bars. Very close to the ferry.
-Daily room cleaning
-AC
Cons:
-Bed was pretty hard. Didn’t effect our sleep, but it may for more sensitive sleepers.
-Pretty noisy until around midnight (loud music) and then again around 7am (neighborhood stores opening). Walls seemed pretty thin
-Hot water was very inconsistent. We’d get about 5-10min of hot water per shower or sometimes none at all. Seemed better in the morning
-Our room had only one window that pointed toward an interior hallway, so we had to keep it closed most of the time
-Linens didn’t seem very clean. There were a couple stains on towels and sheets
Overall, a decent stay for our last minute trip, but probably wouldn’t stay again.
Comment from Hotel Management
Mar 25, 2023 by Manager, Hotel Management
We are sorry that we could not reach your expectations.
by A verified traveler from Bad Axe
Posted Mar 9, 2023 on Expedia
Staff did not speak English no hot water for showing very noisy at night someone was hammering in the middle of the night
Comment from Hotel Management
Mar 9, 2023 by Manager, Hotel Management
Gary, I apologize for all these issues. The heater was cleaned to improve the hot water. The hotel is in downtown and you booked a room on main floor.It is true that my staff is not 100% bilingual, but anything that a guest requests, I am happy to assist him/her
by A verified traveler
Posted Mar 29, 2022 on Expedia
by A verified traveler from Omaha
Posted Mar 18, 2022 on Expedia
We like the location. Our room just needed a new toilet seat. This one was broken. Mildew in the closet.
Comment from Hotel Management
Apr 19, 2022 by Manager, Hotel Management
Thanks for let us know. We will replace this broken seat
by A verified traveler from Holland
Posted Mar 16, 2022 on Orbitz
I loved staying here! Room #11
Slight communication barrier but each encounter was pleasant, staff accommodated by using translate on phone. Staff was FRIENDLY! And attentive. We had a light bulb go out and staff came immediately when notified and fixed. The room is smaller than traditional US hotel room but adequate with plenty of space needed to feel comfortable. The room and bathroom was very clean. Bath towels are clean but with marks/stains from lots of use but they were soft and smelled great!!!! Shower drain was adequate and water pressure was great. A few times we lost hot water for a couple minutes, but the hot water came right back and didn't interfere with shower.
Storage of clothes… there is a closet with a few hangers but no shelves. My husband used a small desk/shelf by his bed for suitcase, and i used the “wooden bench” from outside that was already in room to put my suitcase on. Refrigerator was cold and worked. AC IS COLD. A/C turns on with key so it cant be left on while you are gone all day. When i got back to room i put key in AC, turned on ceiling fan and showered. By the time i was done (5-7 min) the room was COLD! We found that 24C was a comfortable temp at night for sleep.
This hotel is just 2 doors off Hidalgo street so there is music you can here until 11pm/12am
But it was VERY ENJOYABLE and we had no trouble falling asleep to it.
This hotel is BASIC BUT CLEAN AND COMFY! I would stay here again.
Great location for someone w/o cart.
Comment from Hotel Management
Apr 19, 2022 by Manager, Hotel Management
Thanks for your detail review