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Hotel Los Cuates de Cancun

2.5 star property

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Photo gallery for Hotel Los Cuates de Cancun

Exterior - Hotel Los Cuates de Cancun (Cancun)
Bed sheets - Hotel Los Cuates de Cancun (Cancun)
Lobby - Hotel Los Cuates de Cancun (Cancun)
Exterior - Hotel Los Cuates de Cancun (Cancun)
Lobby - Hotel Los Cuates de Cancun (Cancun)
Close to Ultramar Ferry Puerto Juárez, Hotel Los Cuates de Cancun has plenty to offer.

Reviews

6.2 out of 10

Popular amenities

  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Quadruple Room Standard

  • 18 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Bed sheets

Standard Room, 2 Double Beds

  • City view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Downtown Cancun, a neighborhood in Cancun, is home to Hotel Los Cuates de Cancun. Ultramar Ferry Puerto Juárez and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Puerto Cancun Marina Town Center and Cancun Mall. Cancun Cultural House and Extreme Adventure are also worth visiting. Visit our Cancun travel guide
Map
Av. Lopez Portillo Mazana 9 Lote 8, Super manzana 64, Cancun, QROO, 77524

What's nearby

  • Cancun_BenitoJuarezMunicipalBuilding_6277943_016
    Benito Juarez Municipal Building
    4 min drive - 1.4 miles
  • Mercado 23
    13 min walk - 0.7 miles
  • Las Palapas Park
    19 min walk - 1.0 mile
  • Mercado 28
    4 min drive - 1.6 miles
  • Plaza 28
    5 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN)
    29 min drive

Restaurants

  • Subway
    4 min walk
  • Food Court
    4 min walk
  • Pizzas Magnatti
    13 min walk
  • Quesadillas y Huaraches la Torcasita
    10 min walk
  • Los Almendros
    10 min walk

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Property amenities

Parking and transportation

  • Free secured, covered self parking on site

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Los Cuates de Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Los Cuates de Cancun?

Check-in start time: 2 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Los Cuates de Cancun?

Check-out is at noon.

Where is Hotel Los Cuates de Cancun located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23, Museo Iconografico de la Carrera Panamericana, and Benito Juarez Municipal Building. Las Palapas Park and Xbalamqué Theater are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Los Cuates de Cancun Reviews

6.2

6.8

Cleanliness

6.8

Location

6.6

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 12 out of 110 reviews
Rating 8 - Good. 34 out of 110 reviews
Rating 6 - Okay. 35 out of 110 reviews
Rating 4 - Poor. 10 out of 110 reviews
Rating 2 - Terrible. 19 out of 110 reviews

Reviews

Verified

2/10 Terrible

Yony

Disliked: Staff & service
No encontraban mi reservación, y al día siguiente me comentaron que tenía que dejar el hotel cuando se habían pagado 3 noches, después que me tenía que salir porque solo se había hecho una reserva de un día
Stayed 3 nights in Mar 2023
Verified

2/10 Terrible

julian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó nada, la recepcionista de la mañana es una grosera y prepotente, te entregan el cuarto con preservativos usados como si fuera motel
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Ana

Disliked: Amenities, property conditions & facilities
Old no elevators linens beddings very old
Stayed 1 night in Jun 2022
Verified

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eviten el hotel esta mucho mejor cualquier motel de paso
Stayed 1 night in Apr 2022
Verified

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue buena la estancia
Stayed 4 nights in Mar 2022
Verified

8/10 Good

Jorge

Liked: Staff & service, amenities
Malo el internet en el cuarto
Stayed 2 nights in Jan 2022
Verified

6/10 Okay

santiago

Disliked: Amenities
Sólo el check on ,el personal .que estaba en ese momento .muy amable
Stayed 1 night in Jan 2022
Verified

6/10 Okay

Silverio

Regular
Stayed 1 night in Jan 2022
Verified

4/10 Poor

Alicia Noemi

Liked: Cleanliness
Disliked: Staff & service, amenities
Regular. Muy básico todo. La recepción también. Estaba muy limpio. Muy Alejado. Zona bastante fea
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chido

Muy buen servicio para el precio económico.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicaciom El lugar es muy centrico Instalaciones adecuadas. Personal atento
Stayed 1 night in Sep 2019
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El buen trato del personal y el poderte mover a varias zonas de la ciudad mediante el transporte público que pasa afuera del hotel me agradó
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities
Friendly, parking include, close to shopping area and other businesses.
Stayed 1 night in May 2019
Verified

8/10 Good

Elio

Liked: Cleanliness, staff & service
Good good. . .
Stayed 6 nights in Dec 2018
Verified

6/10 Okay

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stairs to my room are hard for me, twenty steps no elevatior
Stayed 6 nights in Oct 2018
Verified

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 3 nights in Jul 2018
Verified

6/10 Okay

Lourdes

Viaje de trabajo

El hotel en general está bien a secas, la ubicación no me agradó
Stayed 1 night in Jul 2018
Verified

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The real Mexico

I loved my stay at the hotel, right in the middle of everything, walking distance to all the main markets. I go to Mexico to see and live the real México not the tourist version of it.
Stayed 2 nights in Mar 2018
Verified

2/10 Terrible

Luz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Hotel not booked due the previous reason. Recepcionist very rude. Hotel located on red zone.
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Falta una renovación a fondo de todo el hotel. El aire acondicionado hacia un ruido horrible, como la turbina de un avión. No lo recomiendo en absoluto
Stayed 1 night in Aug 2017
Verified

6/10 Okay

Camilla

Disliked: Property conditions & facilities, room comfort

Ok til prisen

Meget lille hotel i et område uden andre europæiske turister. Personalet taler dårligt engelsk og på væggene på værelset var der noget der virkelig ligner skimmelsvamp. Sengene var heller ikke værd at skrive hjem om. Det positive er at bussen til stranden kører lige ovre på den anden side af gaden og koster 1 dollar for at komme ud til hotel zone. Så hvis man bare skal bo billigt og ikke være så meget på værelset er dette et ok hotel
Verified

6/10 Okay

Verified traveler

muy cerca a la zona hotelera, diez minutos

Estuve de paso por ahi y resalto la cercanía a la zona hotelera, playas o cualquier punto de la ciudad, los camiones pasan a toda hora .
Verified

6/10 Okay

mario

Disliked: Room comfort

Hotel cerca de parada bus (hacia zona turística)

Este hotel esta ubicado en un lugar llamado el crucero que conecta fácilmente con la zona turística y lugares de interés, además que esta a 5 minutos de la terminal de autobuses
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Roaches, staff not friendly, old and stinky room, my reservation didn't appear on the front desk .. Only good thing was the bathroom 0/10
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay clear of this place --

Unbearable mold smell so I switched rooms, huge 2-inch cockroach crawled out of the bathroom, my fan smoked and burned and stopped due to 220 voltaje there and they would not accept the blame and the woman at the desk screamed at me even though I was very calmly talking to her. Could not sleep due to all-nighter parties accross the Street with super loud music. This is an old 1960 style hotel. Not recomended at all --