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Hotel Las Palmas Cancun Centro

3.0 star property
Downtown Cancun's vibrant retreat offers a coffee shop serving local flavors and a bar with live music, all within steps of the city's exciting attractions

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Photo gallery for Hotel Las Palmas Cancun Centro

Property grounds - Hotel Las Palmas Cancun Centro (Cancun)
Desk, iron/ironing board, free WiFi, bed sheets - Hotel Las Palmas Cancun Centro (Cancun)
Shower, free toiletries, towels, soap - Hotel Las Palmas Cancun Centro (Cancun)
Front of property - Hotel Las Palmas Cancun Centro (Cancun)
Family Room | Desk, iron/ironing board, free WiFi, bed sheets - Hotel Las Palmas Cancun Centro (Cancun)
Hotel Las Palmas Cancun Centro, in Downtown Cancun, offers a breakfast buffet to start the day. Explore nearby Plaza 28 or relax in the garden. Free in-room WiFi keeps you connected, and multilingual staff ensures relaxation and adventure are easily accessible.

Reviews

5.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Room options

About the neighborhood

Located in Cancun, Hotel Las Palmas Cancun Centro is in the city center. Plaza Las Americas and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Cancun Cultural House and Ka'Yok' Planetarium of Cancun are also worth visiting. Visit our Cancun travel guide
Map
Calle Palmera 43,, Cancun, QROO, 77500

What's nearby

  • Cancun_BenitoJuarezMunicipalBuilding_6277943_016
    Benito Juarez Municipal Building
    9 min walk - 0.5 miles
  • Mercado 23
    3 min walk - 0.2 miles
  • Las Palapas Park
    6 min walk - 0.4 miles
  • Mercado 28
    10 min walk - 0.5 miles
  • Plaza 28
    14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN)
    23 min drive

Restaurants

  • Subway
    5 min walk
  • El Paisano Del 23
    3 min walk
  • La Suegra
    3 min walk
  • KFC
    3 min walk
  • Pizza Hut
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Las Palmas Cancun Centro pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Las Palmas Cancun Centro?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Hotel Las Palmas Cancun Centro?

Check-out is at 11:00 AM.

Where is Hotel Las Palmas Cancun Centro located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of Mercado 23 and Las Palapas Park. Benito Juarez Municipal Building and Mercado 28 are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Las Palmas Cancun Centro Reviews

5.4

5.0

Cleanliness

4.2

Amenities

5.6

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 25 reviews
Rating 8 - Good. 2 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 11 out of 25 reviews

Reviews

Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wordt hotel in my life. Nothing like the pictures, dirty, Bad smell and unsafety
Stayed 6 nights in Mar 2026
Verified

6/10 Okay

Ma. Leonor

Liked: Cleanliness, staff & service, amenities
the location is not very safe
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book here. You will be very disappointed. We booked a one night stay on our way through....we booked a 3 bedroom. Upon checking in we were greates by some I me who didn't speak a word of English. We managed. When we got to our room it only had 2 beds and thats all they had. The room was horrible. We didn't expect much due to the price but this was absolutely horrible. The beds were basically box springs...and that is what you felt sleeping on them. The floor would have been better. The noise coming from the hotel was bad and late into the night. The neighborhood was not good, very sketchy. Did not feel safe. I do not recommend. Stay elsewhere.
Stayed 1 night in May 2026
Verified

2/10 Terrible

William

Disliked: Cleanliness, amenities, property conditions & facilities
The room was nowhere as depicted in the photos shown. It was the absolute worst hotel stay that I have ever had in my life. Breakfast was listed as included, however, apparently the location for breakfast was offsite, I would not know as I could not leave the place fast enough. The description listed as having a bar - not the case. A truly horrible experience
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno no me dieron eso es una cueva de cubanos indocumentados algunos con aspecto de delincuentes no dejan descansar pasan con escándalo y gritería en el hotel nadie me hizo la limpieza
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención, muy limpio y lo recomiendo
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

christian

Disliked: Cleanliness, amenities, property conditions & facilities
Personale scortese. Pavimento sporco. Lenzuola sporche e dopo averle fatte sostituire le seconde erano anche peggio. Bagno sporco. La doccia non funzionava. Siamo rimasti 1 ora e poi siamo scappati. Nei corridoi il personale urlava e litigava. Il peggiore hotel che abbia visto
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Gonzalo

Liked: Cleanliness, staff & service
A equipenfoi muito gentil. O quarto e corredores cheiravam a cigarro. Nosso quarto não tinha cortina na janela nem tampa de vaso.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

DV

Liked: Property conditions & facilities
PREPARACION DEL PERSONAL QUE ATIENDE EL LUGAR
Stayed 4 nights in Oct 2025
Verified

8/10 Good

julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bien
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Omega

Liked: Staff & service, amenities, property conditions & facilities
Lo que no me gustó es que no hay estacionamiento dentro del hotel..ya que el carro lo tuvimos que dejar afuera.en la callé.. otro aspecto que no me gustó fue que el sanitario olía muy muy pero muy mal..estaba limpio siii..pero salía un horrible olor por el drenaje del lavamanos..sin embargo nos agrado el trato en la recepción.muy atentos y cordiales.. habitación limpia..
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo trato hacia los clientes
Stayed 5 nights in Nov 2023
Verified

2/10 Terrible

Jennifer Sulay Hernandez

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Josue

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cesar Andrade

Stayed 2 nights in Feb 2026
Verified

6/10 Okay

jasmine

Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Christina

Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Duke

Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jael

Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Herlin

Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Cecilia

Stayed 3 nights in Nov 2025
Verified

6/10 Okay

brahayan augusto

Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Fredi Enrrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025