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About the neighborhood

Located in Isla Mujeres, Hotel La Joya is near theme parks and near a private beach. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Garrafon Natural Reef Park and Parque de los Suenos are also worth visiting. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water. Visit our Isla Mujeres travel guide
Map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400

What's nearby

  • Garrafon Natural Reef Park featuring tropical scenes and general coastal views
    Garrafon Natural Reef Park
    2 min walk - 0.1 miles
  • #playanorte #islamujeres #turquoisesea #lifeincancun #sailing #catamarantrip #caribbean #colorsoftheocean #mexicotravel #beachtips #lifeatexpedia
    West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    5 min walk - 0.3 miles
  • South isla mujeres, below the Mayan temple of Ixchel, you can find "secret" stairs that will take you to a rock road surrounding the south end of the island. If the sea is calm, like today, you can swim in crystal clear waters surrounded by small fish. #lifeAtExpediaGroup
    Punta Sur
    13 min walk - 0.7 miles
  • Sculpture garden in front of the Lighthouse communication tower on the small Mexican island of Isla Mujeres (island of the women) at the Acantilado Amanecer (Cliffs of the Dawn)
    Isla Mujeres Sculpture Garden
    14 min walk - 0.8 miles
  • Parque de los Suenos
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    123 min drive

Restaurants

  • Zaza Beach Club
    11 min walk
  • Albatros Beach Club
    19 min walk
  • Mar Bella
    17 min walk
  • Playa Tiburón
    3 min drive
  • Kin Há Isla Mujeres
    6 min walk

About this property

Hotel La Joya

Hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
You can look forward to an airport shuttle, a terrace, and a garden at Hotel La Joya. This hotel is a great place to bask in the sun with a nearby private beach, beach massages, and sun loungers. Treat yourself to a deep-tissue massage at the onsite spa. The on-site international cuisine restaurant, Las Mañanitas, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and a vending machine
  • Luggage storage, beach towels, and beach umbrellas
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel La Joya boast perks such as furnished balconies and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • 40-inch flat-screen TVs with cable channels
  • Ceiling fans, daily housekeeping, and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Mañanitas

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 7:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Reviews

Hotel La Joya Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Location

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 238 out of 340 reviews
Rating 8 - Good. 72 out of 340 reviews
Rating 6 - Okay. 19 out of 340 reviews
Rating 4 - Poor. 6 out of 340 reviews
Rating 2 - Terrible. 5 out of 340 reviews

Reviews

10/10 Excellent

David

Very nice boutique hotel, friendly helpful staff. Great views, quiet location on the island.
Stayed 8 nights in Jan 2026

10/10 Excellent

Marissa

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly, grounds were taken care of, and I enjoyed the quiet atmosphere.
Stayed 3 nights in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with a nice ocean view,Staff are friendly and helpful. You can go snorkeling in front of the hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Anne

Liked: Cleanliness, amenities, property conditions & facilities
I liked the staff. the desk could get a taxi in no time and exchange sandy beach towels for fresh. I like the location. Felt safe walking around there’s a beach club close by. A nice place to have breakfast is left out of the driveway. The pool was clean and cool. The unfortunate part is - there is no beach down the hotel’s path. There’s a nice swing over the rocky shoreline. Bring water shoes for that area. The island has more than enough beaches to make up for it.
Stayed 5 nights in Jan 2026

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly quiet and comfortable. Down south of the downtown district perfectly situated on the Caribbean side. Staff were amazing.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Paradise! A quaint hotel overlooking the ocean. Clean and very comfortable room. All of the staff are friendly and Alex is an exceptional hostess. At night you can hear the ocean waves- didn’t know that was possible in the Cancun area.
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view and access to water front, courteous and helpful staff.... Ive already recommended to friends and would go here again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, great rooms and amazing restaurant.
Stayed 2 nights in Mar 2025

10/10 Excellent

laura

Liked: Cleanliness, amenities
The view is spectacular and the water is fantastic
Stayed 3 nights in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific views of the water and sunsets, helpful staff and the convenience of having meals on site
Stayed 21 nights in Feb 2025

8/10 Good

Marcial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located. The rooms need an update but overalll..good..location excellent..clean swimming pool..I would come back...
Stayed 1 night in May 2025

10/10 Excellent

Toto

Liked: Cleanliness, amenities, property conditions & facilities
The place is so well maintained, so beautiful. The staffs are very helpful and very friendly. Overall we had very pleasing and very wonderful experience to stay and explore in this area in this beautiful island.
Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beachfront is great and the breakfast on the patio was a delight.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa and Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a hidden gem! The property and its amenities (great food, comfortable beds, clean pool, and kind employees) make a beautiful, tranquil getaway on the south side of this gorgeous island. But the best part is the wonderful, friendly staff! Hector and Oswaldo are the best.
Stayed 5 nights in Nov 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Safe place
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and quaint property away from all the business of Playa Norte. Very close to punta sur, only a 10 minute walk. We came to relax and enjoy the beauty and this property delivered. It’s small and older but it’s beautiful and very charming. We would definitely return.
Stayed 2 nights in May 2025

10/10 Excellent

Kenua

Liked: Cleanliness, amenities, property conditions & facilities
Most relaxing vacation ever!! Beautiful, quiet, clean, well maintained, quaint hotel on cliff side with best views of the aqua water and Cancun waterfront! Exceptional staff that was friendly, helpful, and gracious. Stairs down to the water where swimming, snorkeling, and kayaking awaits you. Walking distance to south end beach bars with live entertainment! Paradise!
Stayed 9 nights in May 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous property and truly magical. I was torn between this and Suenos to go to Kin Ha, which is right next door. This was a few dollars less and it was so perfect. It's a gorgeous property with sweeping views. Hector at the front desk and Luis by the pool provided excellent service. I went to Kin Ha while I waited to check in. This is a place that shouldn't be missed! However, I am so glad I went with the day pass and then stayed here. It was so much quieter at Joya. I had the Jr. Suite with an incredible ocean view. One draw back is the Yachts that play loud music and party. But there is a reason for that - its because the snorkeling is the absolute best right in front of this property. Bring you water shoes and its actually the best swim in the area. I know because I used my water shoes to walk on seaweed and swim all the way to Loretta's. LOL. It's not a sandy beach but it is the BEST swim area. Once you get there, you will understand. I actually enjoyed sitting and reading by the pool and walking up and down to the ocean - drinking margaritas from the pool bar. I had planned to go to another beach club, but the environment was too nice at Joya! The kitchen was delicious for breakfast in the morning. I would definitely love to come back. Thanks!
Stayed 2 nights in Jan 2026

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Although the room we originally requested was unavailable due to maintenance they made up for it with a free night. The hotel is beautiful the balconies spacious. The entire staff are pleasant and friendly. Love it there
Stayed 5 nights in Jan 2025

8/10 Good

allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing
Stayed 5 nights in Nov 2023

2/10 Terrible

Francisco

Disliked: Cleanliness, amenities, property conditions & facilities
Expensive,uncomfortable, crap food, nice view, coffe made from tap water horrible taste very bad experience
Stayed 3 nights in May 2025

6/10 Okay

Ashley

Liked: Staff & service
Great location away from the busy and crowded downtown area. About 5km, which was easy to navigate by bus, taxi or golf cart. Rooms were tired and a little run down.
Stayed 3 nights in Dec 2024

10/10 Excellent

Skye

Quaint little hotel- perfect stay for us to relax and unplug! Nothing fancy, but everything you need!
Stayed 3 nights in Apr 2024

10/10 Excellent

dorn

Liked: Staff & service, property conditions & facilities
Quiet area. Great view of the water and Cancun.
Stayed 2 nights in Feb 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities
Rooms are getting a bit worn but beautiful location and view. Very nice pool.
Stayed 3 nights in Aug 2023