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Hotel Isla Zamna

3.0 star property
Waterfront hotel with a 24-hour front desk and a bar

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Photo gallery for Hotel Isla Zamna

Terrace/patio
Bar (on property)
Interior
Hallway
In-room safe, individually furnished, desk, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room, 1 Queen Bed with Balcony

In-room safe, individually furnished, desk, iron/ironing board

Standard Double Room, 1 Queen Bed with Balcony

Highlights

Balcony
Individually furnished
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Cable channels
  • 14 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room, 1 King Bed, Balcony, City View

In-room safe, individually furnished, desk, iron/ironing board

Standard Double Room, 1 King Bed, Balcony, City View

Highlights

Balcony
Individually furnished
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Cable channels
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds | In-room safe, individually furnished, desk, iron/ironing board

Standard Quadruple Room, 2 Double Beds

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
  • 14 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | In-room safe, individually furnished, desk, iron/ironing board

Standard Double Room, 1 Queen Bed

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Av Francisco I Madero manzana 4 lote 10, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • Isla Mujeres Ferry Terminal - 3 min walk - 0.2 miles
  • North Beach - 5 min walk - 0.3 miles
  • Cocal Beach - 1 min drive - 0.5 miles
  • Dolphin Discovery - 7 min drive - 3.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive

Restaurants

  • ‪Los Mariscos de Humo - ‬1 min walk
  • ‪Aroma Isla - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk
  • ‪Los Tacos de Humo - ‬1 min walk
  • ‪El Patio - ‬2 min walk

About this property

Hotel Isla Zamna

Hotel near Isla Mujeres Ferry Terminal
A short walk from North Beach, Hotel Isla Zamna provides a terrace, a bar, and more. Guests can connect to free in-room WiFi.
Other perks include:
  • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and a 24-hour front desk
  • Concierge services, a front-desk safe, and smoke-free premises
  • Tour/ticket assistance
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Ceiling fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge

Family friendly

  • Babysitting (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1450.00 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Isla Zamna Isla Mujeres
Isla Zamna Isla Mujeres
Isla Zamna
Hotel Isla Zamna Hotel
Hotel Isla Zamna Isla Mujeres
Hotel Isla Zamna Hotel Isla Mujeres

Frequently asked questions

Is Hotel Isla Zamna pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Isla Zamna?

This hotel doesn't offer parking.

What time is check-in at Hotel Isla Zamna?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at Hotel Isla Zamna?

Check-out is at noon.

Does Hotel Isla Zamna provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1450.00 per person applies.

Where is Hotel Isla Zamna located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach are also within 10 minutes.

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Hotel Isla Zamna Reviews

Reviews

6.4
Rating 10 - Excellent. 3 out of 34 reviews
Rating 8 - Good. 10 out of 34 reviews
Rating 6 - Okay. 12 out of 34 reviews
Rating 4 - Poor. 8 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

4.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único bueno que tiene es su ubicación, muy céntrico pero aun así no me quedaría ahí de nuevo. De las 3 personas que nos recibieron en el turno de la mañana y de la tarde, solamente la chica chaparrita fue amable y atenta, las otras dos personas pésima actitud de servicio. El baño de nuestro cuarto con suciedad casi por todos lados y suciedad de la persona anterior (peor aún).
Stayed 1 night in Jul 2019

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
El lugar no está mal para ir solo a dormir ***, la ubicación ideal por que todo lo encuentras caminando, el oxxo cruzando la calle, pero la verdad no regresaría, en la habitación había una cucaracha, manchitas en las sábanas, los muebles del baño se ven descuidados, y el ruido es exagerado***, que realmente no duermes. Solo el chico que nos atendió al check in muy amable.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Safe didn't work - no fridge in room - that was the biggest issue - been visiting Isla for 12 years now, this is the first hotel I remember with no fridge. Staff friendly. Great location.....would have been good to
Stayed 2 nights in Feb 2019

4/10 Poor

RZ, Houston Texas USA

Liked: Staff & service
Disliked: Cleanliness
The first room was small, television did not work and has roaches. The second room the television did not work.
Stayed 4 nights in Mar 2019

6/10 Okay

Holly

Liked: Cleanliness, staff & service
The room was very, very small. Small bedside tables but no electrical outlets nearby for charging phones. Small closet. No table/desk or chair in the room. Large curtained window looking out in to the hallway. Small window on opposite wall that you could not see out of because of how high it was placed. Room was clean. We only stayed 2 nights. Came back after a long day at the beach looking forward to cleaning up before dinner only to find there was no water and no estimated time of repair. I was back on a few hours later when we returned. This is an ok place for a very short stay. Compared to other places we've stayed on Isla at this price this hotel is not a great value fo price.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pros: excellent location, 5 minute walk from the ferry terminal, 10 minute walk to Playa Norte. Staff was nice. Wifi worked well. There’s a 24hr taco joint, La Cochi-loka next door. Tacos were amazing! Now, the cons: room was small, towels were run down with holes, no hot water for the shower, room had a mildew odor. Coffee service consisted of instant coffee with powdered creamer. Water kettle didn’t work so I had to microwave the water but then I noticed ants in the water kettle. Photos from hotel website are not accurate to reality. Hotel is more run down than is depicted in the photos.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The room did not have the extra blanket as I requested instead it had a small less than than twin size blanket. The room did not have any toliet paper nor the remote for the A/C which is the only way to turn it on. The toilet first time flushing it over flowed. No hot water. The manager the next morning had a problem with us because we had a friend come up to room. When I addressed the issues with her on the above said she just stared and stated that they do not have any extra blankets and see cannot help that her staff could not find the remote that was to be given at check-in.
Stayed 3 nights in Feb 2019

4/10 Poor

Rolf

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Enkelt på Isla Mujeres

Litet enkelt hotell med bra läge. Små rum, vissa utan fönster. Inte den bästa städningen, bra med handdukar dock ingen strandhandduk.
Stayed 3 nights in Feb 2019

8/10 Good

Thierry

Liked: Cleanliness, room comfort

Hôtel à potentiel, en transition

Hôtel actuellement en transition, mais avec un très bon potentiel. la terrasse sur le toit n'était plus exploitée, mais excellent plan le jour ou elle le sera à nouveau. Le personnel est serviable et fait de son mieux, mais en cours d'apprentissage. Attention, toutes les chambres n'ont pas une vue sur l'extérieur, mais si on est plongeur, c'est juste un pied à terre. Il n'en faut pas plus. Je reviendrai dans cet hôtel.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Overall the staff are really helpful and nice. There were some issues with the room. My safe didn't work in that it was locked shut from a previous user, and the staff couldn't open it. At times the safe's low battery alarm would chirp, which was distracting, but this wasn't continuous. Again the staff couldn't disable the alarm since it was locked shut. Housekeeping was sub-par. There were pillows without pillowcases and the comforter had visible brown stains. Sometimes I wasn't given new towels even though I put my used ones on the floor after a few uses. I was only given water on the first day. In the end, I had to take a few trips to the front desk to get fresh towels, new water bottles, etc., which was no big deal. On one night a group of boisterous guests returned at 1:30 am. They proceeded to have a loud conversation in the hallway for approx 30 min, which echoed throughout the entire hotel. I would have thought that the staff member at the front desk would have asked them to lower their voices, but this did not happen.
Stayed 4 nights in Feb 2019

6/10 Okay

Fiona

Liked: Cleanliness, staff & service
The hotel is located very centrally and close to the ferry terminal, so getting to the beach, shops, restaurants and bars was very easy and convenient. The room was clean but the furniture on the balcony could be replaced as one of the chairs was falling apart. The staff were friendly and welcoming. The negatives were that it is next to a late-night taco shop so at 4-5am the noise emanating from next door by late-night revellers kept me awake. Also, the shower drain was blocked so it flooded the bathroom and the bedroom partly, which wasn't great.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Disliked: Amenities
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Buena ubicación, la habitación y en especial el baño tenían un olor a cloacas nauseabundo. La ropa de cama y toallas sucias. La ducha no tiene espacio para el ingreso de una mujer embarazada, y no funciona el agua caliente. Poca empatía por parte de los empleados. Hay mejores opciones por mismo e inferior precio.
Stayed 4 nights in Jan 2019

4/10 Poor

JOSE, Cancun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It is ont close to the beach Room is not clean at all Shower dirty whit hairs from previos guest Hotel facilties does not worth the money amount
Stayed 1 night in Jan 2019

6/10 Okay

Traveller

Liked: Staff & service
Disliked: Room comfort
Location is great - 2 minutes walk to the beach and 5 minute walk to the ferry terminal. Staff struggled with English. Very noisy and thin walls - could hear fellow guests at night. No hot water the first 24 hours of arrival - hot water system wasn’t working. Leaking air conditioner and broken towel rail.
Stayed 2 nights in Dec 2018

4/10 Poor

Max, Deutschland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

ROLDAN

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Si quieres descansar, este hotel no es una buena opción. Es demasiado ruidoso. Entra el ruido de la calle, de los demás clientes. No pude descansar por el ruido. El baño es incómodo. En general buena ubicación.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was unhappy with the room with no windows upon check-in but I asked for a balcony room and got it. It was great. The front desk agent was trying to charge me after I gave him a receipt from Travelocity Paying already. Clerk needs more training. But overall very happy at the place.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

There must be a better choice

The best part is the close proximity to the pier / 7-8 minutes walk. Poor layout of the rooms. Windows leaked. Poor water pressure. Poor value. Good service at breakfast.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, and great staff. Only issue I had was the street it is on was rather loud at night. Earplugs fix this though. Is a couple of minutes walk from the ferry and from the beach. Is in the middle of all the shops and food.
Stayed 5 nights in May 2018

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Disliked: Room comfort
I consider this more of a renovated hostel was clean staff very nice The room itself is clean but the bathroom is very small and I’m 5’0” We had the room overlooking the street and we we’re woken up at 6 am with music and general noise,which I know was our fault but it was the only one with a balcony or a window.the receptionist we dealt with was more than accomodating