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Hotel Hacienda de Castilla

3.0 star property
Hotel with a 24-hour front desk, near Ultramar Ferry Puerto Juárez

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes
Interior
Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Pool
  • Breakfast available
  • Housekeeping

Room options

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Showing 3 of 3 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes

Standard Room, 2 Double Beds

Highlights

Air conditioning
LED TV
Separate bedroom
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Interior

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Interior

Room Standard

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Las Palapas Park - 18 min walk - 1.0 mile
  • Plaza 28 - 3 min drive - 1.6 miles
  • Plaza Las Americas - 4 min drive - 2.0 miles
  • Puerto Cancun Marina Town Center - 4 min drive - 1.8 miles
  • Ultramar Ferry Puerto Juárez - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Puente Puerto Juárez - ‬9 min walk
  • ‪Taqueria Bonampak - ‬7 min walk
  • ‪Donceles 28 - ‬11 min walk
  • ‪Fantasy - ‬7 min walk

About this property

Hotel Hacienda de Castilla

Hotel near Ultramar Ferry Puerto Juárez
Take advantage of a library, a bar, and a restaurant at Hotel Hacienda de Castilla. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • A banquet hall, smoke-free premises, and a 24-hour front desk
  • Multilingual staff, a TV in the lobby, and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Hacienda de Castilla boast comforts such as air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 100 per pet, per night
2 total (up to 44 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Hacienda de Castilla pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 100 per pet, per night.

How much is parking at Hotel Hacienda de Castilla?

Limited spots are available.

What time is check-in at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of MXN 250 (subject to availability).

What time is check-out at Hotel Hacienda de Castilla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Hacienda de Castilla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1000 per room applies.

Where is Hotel Hacienda de Castilla located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Séptimo Día Adventist Church and Mercado 23. Museo Iconografico de la Carrera Panamericana and Benito Juarez Municipal Building are also within 1 mi (2 km).

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Hotel Hacienda de Castilla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 218 out of 821 reviews
Rating 8 - Good. 282 out of 821 reviews
Rating 6 - Okay. 174 out of 821 reviews
Rating 4 - Poor. 75 out of 821 reviews
Rating 2 - Terrible. 72 out of 821 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10

The staff is amazing!
Stayed 8 nights in May 2025

8/10

This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Stayed 3 nights in Feb 2025

10/10

Great little hotel! Very pet friendly, too!
Stayed 4 nights in Jan 2025

10/10

Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Stayed 1 night in Apr 2025

8/10

Over all, we love this hotel for les locaux
Stayed 4 nights in Jan 2025

10/10

Great place to stay
Stayed 8 nights in Aug 2024

8/10

Good for sleeping overnight
Stayed 1 night in Mar 2025

8/10

Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Breakfast
Dinner
Stayed 2 nights in Apr 2025

10/10

The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Stayed 2 nights in Apr 2025

10/10

Nice place for family to stay
Stayed 8 nights in Jul 2024

4/10

We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Stayed 5 nights in May 2025

8/10

New beds, clean room
Stayed 1 night in Jan 2025

8/10

The rooms where big and clean.the only down side where the cold showers.
Stayed 4 nights in Jan 2025

8/10

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024

6/10

The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Stayed 2 nights in Nov 2024

8/10

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Stayed 1 night in Dec 2024

8/10

Nice hotel for a night in Cancun.

10/10

It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024

10/10

Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024

2/10

Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Stayed 9 nights in Jan 2025

8/10

Nice clean room and friendly staff.
Stayed 1 night in Sep 2022

10/10

This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024

10/10

Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024

8/10

It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023

10/10

Hotel and restaurant staff were very helpfull and our stay were bettar than good!! Really worth of money
Stayed 6 nights in Dec 2023