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Hotel Hacienda Cancun

2.5 star property
Peaceful garden retreat meets poolside relaxation at this serene getaway where guests find both tranquility and convenient access to surrounding attractions

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Photo gallery for Hotel Hacienda Cancun

Outdoor pool, sun loungers - Hotel Hacienda Cancun (Cancun)
TV - Hotel Hacienda Cancun (Cancun)
TV - Hotel Hacienda Cancun (Cancun)
TV - Hotel Hacienda Cancun (Cancun)
Interior entrance - Hotel Hacienda Cancun (Cancun)
Hotel Hacienda Cancun, surrounded by Las Palapas Park's lush greenery, offers a peaceful escape. Relax by the outdoor pool on comfortable sun loungers or find a quiet moment on the garden terrace. Stay connected with WiFi in public areas.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

Standard Room | Iron/ironing board, free WiFi, bed sheets

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Iron/ironing board, free WiFi, bed sheets

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Hotel Hacienda Cancun is in the entertainment district. Yamil Lu'um Archaeological Zone is a notable landmark, and the area's natural beauty can be seen at Las Palapas Park and Kabah Urban Park. Cancun Mall is another place to visit that comes recommended. Visit our Cancun travel guide
Map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509

What's nearby

  • Cancun_BenitoJuarezMunicipalBuilding_6277943_016
    Benito Juarez Municipal Building
    9 min walk - 0.5 miles
  • Xbalamqué Theater
    2 min walk - 0.1 miles
  • Las Palapas Park
    3 min walk - 0.2 miles
  • Mercado 28
    5 min walk - 0.3 miles
  • Plaza 28
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    21 min drive

Restaurants

  • La Parrilla
    3 min walk
  • Av. Yaxchilán
    1 min walk
  • Porky's Tacos
    3 min walk
  • Los Pescaditos
    2 min walk
  • El Mercado De Las Delicias
    4 min walk

About this property

Hotel Hacienda Cancun

Hotel near Las Palapas Park
Located close to Kabah Urban Park and Cancun Mall, Hotel Hacienda Cancun provides a terrace and a garden. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool along with sun loungers
  • Luggage storage, a 24-hour front desk, and smoke-free premises
Room features
All guestrooms at Hotel Hacienda Cancun have comforts such as air conditioning, in addition to amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 005-007-007298/2025

We should mention

This property does not have elevators

Frequently asked questions

Does Hotel Hacienda Cancun have a pool?

Yes, this property has an outdoor pool.

Is Hotel Hacienda Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Hacienda Cancun?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Cancun?

Check-out is at noon.

Where is Hotel Hacienda Cancun located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.4 km) from Las Palapas Park and within 3 mi (5 km) of Kabah Urban Park and Cancun Mall. Yamil Lu'um Archaeological Zone is 9 mi (14.5 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Hacienda Cancun Reviews

7.0

Good

7.2

Cleanliness

7.6

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 92 out of 369 reviews
Rating 8 - Good. 104 out of 369 reviews
Rating 6 - Okay. 92 out of 369 reviews
Rating 4 - Poor. 45 out of 369 reviews
Rating 2 - Terrible. 36 out of 369 reviews

Reviews

Verified

8/10 Good

Eden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and comfy
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and clean and tidy and were really helpful
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Aldrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, if you want to go in Cancun and close to downtown it's the best one
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Misa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay for one night :)
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Margarita Guerra

Liked: Staff & service
No WiFi 😔 we only stayed 1night service was great at front desk. And lost of little spots to eat around. Our bed did have a couple of stains on it. But it was an easy quick and cheap stay.
Stayed 1 night in Jun 2025
Verified

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities

Economy room is decent enough near Park

It's a decent enough room for the money except they don't really have any place to put your items except for one spot
Stayed 1 night in Jan 2023
Verified

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Bronagh

Disliked: Cleanliness, property conditions & facilities, room comfort

Truly grim

Wanted a place for a brief stay before an early morning flight. Welcome desk staff were very friendly but the hotel was not a nice place . Horrendous smell in the room & corridor, no hot water or WiFi and overall very very grimy feel. Earwigs in the bathroom.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Chiara Anna

Liked: Cleanliness
I liked the position and the swimming pool even if it could be better cleaned... I didn't like that even if I clearly asked for a towels changing they didn't change them. I had to ask for toilet paper at the reception. Old but solid structure with A/C. There is no elevator but the building has a typical and welcoming structure.
Stayed 4 nights in Aug 2025
Verified

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Americo

Disliked: Amenities, property conditions & facilities
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Stayed 4 nights in Mar 2023
Verified

6/10 Okay

Shelline

Disliked: Amenities
Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Nicolás

Liked: Cleanliness
Bastante céntrico
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jacmony

Liked: Cleanliness, staff & service, amenities
la limpieza de la habitacion es buena, es austera pero funcional, no tenia ropero o closet, solo el espacio para uno pero abierto para colocar algunas cosas, el baño bien, igualmente austero pero funcional, el hotel no tiene elevador o al menos nosotros no vimos, asi que tuvimos que subir las maletas hasta el piso donde estaba nuestra habitacion, los empleados nos atendieron muy bien, incluso nos dieron recomendaciones para visitar y para comer, cuidado con el estacionamiento, hay pocos lugares, en general nuestra estancia fue muy buena, no es costoso y esta ubicado en una zona donde hay varios lugares para ir a comer, cerca del parque de las palapas, cerca del mercado de artesanias, sin duda volveria a hospedarme con ellos.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
El aire no enfriaba tanto
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Isaac

Disliked: Cleanliness, amenities
El ruido todo el tiempo hay mucha gente en los pasillos, los controles no sirven, pusieron un solo rollo de papel de baño para tres dias y dos noches no hicieron jamás cambio de toallas y se fue la luz
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Samuel

Liked: Cleanliness
Unas colchas para taparse xq con esas sabanas muy delgadas no me quita el frio.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Eric

Disliked: Cleanliness
Torneira tanque sem agua, chuveiro pouca água. Barulho de bip estranho
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Daniel E

Liked: Staff & service

Hotel centrico no es para vacaciones

Es un hotel viejo. Pero bien ubicado en la parte central de cancun. No es recomendable para vacaciones
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Jose Alfredo

Liked: Staff & service
Disliked: Cleanliness

Regular

Es un hotel bastante regular, no ofrece las mejores instalaciones o algo de lujo pero está muy bien para el precio, si lo que buscas es solo un lugar a donde llegar a dormir y ya este hotel es perfecto. Lo único negativo es que no tiene wifi en las habitaciones
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente opción para hospedarse en cancun
Stayed 5 nights in Apr 2025
Verified

6/10 Okay

BENOIT

Personnel de la réception très sympathique mais la chambre très basique.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en buena ubicación y sus al rededores tranquilos
Stayed 1 night in Mar 2025