Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Hotel Hacienda Cancun

2.5 star property
Hotel with an outdoor pool, 4-minute walk to Las Palapas Park

Choose dates to view prices

Hotel Hacienda Cancun, surrounded by Las Palapas Park's lush greenery, offers a peaceful escape. Relax by the outdoor pool on comfortable sun loungers or find a quiet moment on the garden terrace. Stay connected with WiFi in public areas.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

View all photos for Standard Room

Standard Room | Soundproofing, iron/ironing board, bed sheets

Standard Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
TV
Ceiling fan
Private bathroom
Daily housekeeping
Wardrobe or closet
  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

You may also like

Ad
2 outdoor pools, sun loungers

Hilton Cancun, an All-Inclusive Resort

Cancun
  • On private beach
  • Pool
  • All inclusive
  • Pet friendly
8.6 out of 10, Excellent, 3,245 reviews
Hilton Cancun, an All-Inclusive Resort

About the neighborhood

Map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509

What's nearby

  • Las Palapas Park - 3 min walk - 0.2 miles
  • Benito Juarez Municipal Building - 8 min walk - 0.5 miles
  • Plaza 28 - 8 min walk - 0.5 miles
  • Mercado 23 - 10 min walk - 0.5 miles
  • Plaza Las Americas - 6 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪La Parrilla - ‬3 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Bao Vegan - ‬2 min walk
  • ‪La Casona - ‬4 min walk
  • ‪Los Pescaditos - ‬2 min walk

About this property

Hotel Hacienda Cancun

Hotel near Las Palapas Park
Located close to Kabah Urban Park and Cancun Mall, Hotel Hacienda Cancun provides a terrace and a garden. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An outdoor pool along with sun loungers
  • A 24-hour front desk, tour/ticket assistance, and smoke-free premises
  • Luggage storage, a vending machine, and concierge services
Room features
All guestrooms at Hotel Hacienda Cancun have comforts such as air conditioning, in addition to amenities like sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Ceiling fans and daily housekeeping

Similar properties

Interior entrance
Hotel Xbalamque and Spa Cancun
  • Pool
  • Spa
  • Parking included
  • Free WiFi
7.2 out of 10, Good, 1,000 reviews
Hotel Xbalamque and Spa Cancun

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators

Property is also known as

Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun

Frequently asked questions

Does Hotel Hacienda Cancun have a pool?

Yes, this property has an outdoor pool.

Is Hotel Hacienda Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Hacienda Cancun?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Cancun?

Check-out is at noon.

Where is Hotel Hacienda Cancun located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.4 km) from Las Palapas Park and within 3 mi (5 km) of Kabah Urban Park and Cancun Mall. Yamil Lu'um Archaeological Zone is 9 mi (14.5 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Hacienda Cancun Reviews

7.0

Good

7.2

Cleanliness

7.6

Location

7.6

Staff & service

7.6

Eco-friendliness

6.6

Property conditions & facilities
Rating 10 - Excellent. 84 out of 357 reviews
Rating 8 - Good. 104 out of 357 reviews
Rating 6 - Okay. 91 out of 357 reviews
Rating 4 - Poor. 42 out of 357 reviews
Rating 2 - Terrible. 36 out of 357 reviews

Reviews

2/10 Terrible

Bronagh

Disliked: Cleanliness, property conditions & facilities, room comfort

Truly grim

Wanted a place for a brief stay before an early morning flight. Welcome desk staff were very friendly but the hotel was not a nice place . Horrendous smell in the room & corridor, no hot water or WiFi and overall very very grimy feel. Earwigs in the bathroom.
Stayed 1 night in Jul 2025

8/10 Good

Chiara Anna

Liked: Cleanliness
I liked the position and the swimming pool even if it could be better cleaned... I didn't like that even if I clearly asked for a towels changing they didn't change them. I had to ask for toilet paper at the reception. Old but solid structure with A/C. There is no elevator but the building has a typical and welcoming structure.
Stayed 4 nights in Aug 2025

6/10 Okay

Samuel

Liked: Cleanliness
Unas colchas para taparse xq con esas sabanas muy delgadas no me quita el frio.
Stayed 1 night in Nov 2025

6/10 Okay

Daniel E

Liked: Staff & service

Hotel centrico no es para vacaciones

Es un hotel viejo. Pero bien ubicado en la parte central de cancun. No es recomendable para vacaciones
Stayed 1 night in Jul 2025

6/10 Okay

Margarita Guerra

Liked: Staff & service
No WiFi 😔 we only stayed 1night service was great at front desk. And lost of little spots to eat around. Our bed did have a couple of stains on it. But it was an easy quick and cheap stay.
Stayed 1 night in Jun 2025

6/10 Okay

Jose Alfredo

Liked: Staff & service
Disliked: Cleanliness

Regular

Es un hotel bastante regular, no ofrece las mejores instalaciones o algo de lujo pero está muy bien para el precio, si lo que buscas es solo un lugar a donde llegar a dormir y ya este hotel es perfecto. Lo único negativo es que no tiene wifi en las habitaciones
Stayed 4 nights in Jun 2025

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente opción para hospedarse en cancun
Stayed 5 nights in Apr 2025

6/10 Okay

BENOIT

Personnel de la réception très sympathique mais la chambre très basique.
Stayed 4 nights in Apr 2025

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, if you want to go in Cancun and close to downtown it's the best one
Stayed 7 nights in Mar 2025

8/10 Good

Eden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and comfy
Stayed 1 night in Mar 2025

6/10 Okay

Shelline

Disliked: Amenities
Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no.
Stayed 5 nights in Mar 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en buena ubicación y sus al rededores tranquilos
Stayed 1 night in Mar 2025

4/10 Poor

ALONSO

Disliked: Cleanliness, amenities, property conditions & facilities
Es un hotel viejo y descuidado, la habitación muy incómoda, la cortina del baño de la regadera muy sucia, me dio mucho asco, hay termitas en el cuarto, la alberca lucía muy sucia, pésimo hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Aldrin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Stayed 1 night in Nov 2024

8/10 Good

Quintin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy limpio!

La verdad me encanta la limpieza, y q el personal es muy amable! Esta muy bien ubicado!
Stayed 2 nights in Nov 2024

10/10 Excellent

Aldrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar muy limpio y tranquilo
Stayed 1 night in Nov 2024

4/10 Poor

Ma Magdalena

Disliked: Staff & service, room comfort

No regresaría

Hotel muy poco cómodo, el aire acondicionado muy ruidoso, no dejaba dormir, camas duras, almohadas demasiado altas. No contaban con cobija, el baño tenía una fuga y desprendía malos olores. Muy caro para lo que ofrece
Stayed 1 night in Sep 2024

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Stayed 3 nights in Aug 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and clean and tidy and were really helpful
Stayed 1 night in Aug 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Stayed 1 night in Jul 2024

10/10 Excellent

Merlys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación limpieza
Stayed 2 nights in Jun 2024

10/10 Excellent

Misa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay for one night :)
Stayed 1 night in Apr 2024

8/10 Good

Luvia Guadalupe

Liked: Staff & service
me gustó, pero hay varios factores como el wifi no llega a las habitaciones,
Stayed 3 nights in Jun 2024

4/10 Poor

Ruben

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy malo. Ofrece wifi pero solo en recepción hay. Es publicidad engañosa. No regresaría Habitación con mal olor. Baños sucios. Muy malo todo.
Stayed 1 night in Jun 2024

6/10 Okay

Fernando

Liked: Staff & service
La habitación tenía mal olor, aunque hay letreros de espacio libre de humo, se nota que la gente fuma dentro de las habitaciones y en otra tenía olor raro como a insecticidas. En general el hotel está bien para ir a dormir.
Stayed 7 nights in Jul 2023

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.