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Hotel Green 16

Property class: 3

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Photo gallery for Hotel Green 16

A swimming pool with a blue edge, surrounded by palm trees and a clear sky. - Hotel Green 16 (Cancun)
An outdoor patio area with tiled flooring, seating arrangements, and potted plants. - Hotel Green 16 (Cancun)
A white building with a dome and a tower, palm trees, and parked cars. - Hotel Green 16 (Cancun)
A bed with a heart-shaped arrangement of rose petals and two swan-shaped towels. - Hotel Green 16 (Cancun)
A restaurant interior with wooden furniture, a pool table, and hanging pendant lights. - Hotel Green 16 (Cancun)
Located close to La Isla Shopping Mall, Hotel Green 16 provides a terrace, a garden, and laundry facilities. Stay connected with free WiFi in public areas, and guests can find other amenities such as a bar and a restaurant.

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

A hotel room with a bed, two bedside tables, a nightstand, a chair, and green walls.

Standard Room

  • Golf view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 King Bed

A hotel room with a large bed, a desk with a computer, and a balcony with a view of the outside.

Comfort Room, 1 King Bed

  • Golf view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds

A hotel room with two beds, a nightstand, a chair, and green walls.

Signature Room, 2 Double Beds

  • Golf view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Located in Zona Hotelera, a neighborhood in Cancun, Hotel Green 16 is in the entertainment district. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Aquaworld and El Rey Ruins are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
Map
Ave. Pok Ta Pok Lote 4, 5 y 6, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    2 min walk - 0.1 miles
  • A sunset over a beach with a pier extending into the water, buildings in the background, and a clear sky.
    Caracol Beach
    3 min drive - 1.3 miles
  • A coastal resort with clear turquoise waters, a pier, and a large hotel.
    Tortuga Beach
    4 min drive - 1.3 miles
  • Cancun Golf Club at Pok Ta Pok
    5 min walk - 0.3 miles
  • Cancun Convention Center
    4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    29 min drive

Restaurants

  • Señor Frog's
    6 min drive
  • Park Royal Cancun
    11 min drive
  • Starbucks
    4 min drive
  • Los Chachalacos
    9 min drive
  • Lounge 24
    5 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 4 floors
  • 5 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

More

  • Access via exterior corridors
  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per day, plus a deposit of MXN 1000 per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 700 per room (one-way)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 200 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Green 16 pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 1000 per stay and a fee of MXN 200 per pet, per day.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Green 16?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at Hotel Green 16?

Check-out is at 11:00 AM.

Does Hotel Green 16 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 700 per room applies.

Where is Hotel Green 16 located?

Located in Zona Hotelera, this hotel is within 6 mi (10 km) of La Isla Shopping Mall, Aquaworld, and Plaza Las Americas. El Rey Ruins and Delfines Beach are also within 9 mi (15 km).

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Reviews

Hotel Green 16 Reviews

6.0

6.2

Cleanliness

6.6

Location

6.6

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 79 out of 434 reviews
Rating 8 - Good. 95 out of 434 reviews
Rating 6 - Okay. 90 out of 434 reviews
Rating 4 - Poor. 58 out of 434 reviews
Rating 2 - Terrible. 112 out of 434 reviews

Reviews

Verified review

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, near to main beaches.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Pasfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Hotel was lean and the staff were helpful all the time a bit far from the nearest beach but no complaints
Stayed 17 nights in May 2023
Verified review

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like to stay at this hotel, they used to have restaurant in the reception area but now only breakfast. There is shop near the hotel they have food service as well but the food is kind of expensive. The rest it is secure and peaceful polite workers.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

todd

Liked: Staff & service
Disliked: Amenities
Nothing was unique,its on a kinda gated community.Only its a summary check not because im speaking hypotheticallly, On Saturday evening 9-30pm, there was a shooting about 400 feet from my room.Thre facts are what they are its off the beaten path, the closest Beach is 4-5km, all ana all the staff was friendly, and you also have to download WhatsApp for Wi-Fi.All and all it was quiet, and the staff were friendly
Stayed 8 nights in Mar 2025
Verified review

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is a disrepair. There seems to be mold on the buildings. My door of my room would not lock so I couldn’t leave the hotel because my belongings were not secure. They were able to repair the door but it was too late for me to go anywhere. My room had unfinished drywall and I didn’t have any towels in my room. When they delivered a towel it had holes in it. The worst hotel I have ever experienced. The staff was professional and kind, it’s not their fault.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing! Thank you guys !!!
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view from the room and it was big and clean!! The ac worked perfectly and the so did the wifi :)!!!!! I wish there was a mirror and cable in the room and the water from the shower sucked over all slept good
Verified review

6/10 Okay

Luis

Not such a great place
Stayed 3 nights in Sep 2023
Verified review

4/10 Poor

Velia

Disliked: Property conditions & facilities
The water on the shower was so cold
Stayed 4 nights in Jul 2022
Verified review

2/10 Terrible

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
front door was covered in plywood., no safe in room., no seating in pool area. run down property
Stayed 11 nights in Jun 2025
Verified review

4/10 Poor

Joey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shabby building, very expensive, cockroaches, dirty
Stayed 2 nights in Dec 2022
Verified review

2/10 Terrible

Shenhat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I seen it for 5 minutes and I left and booked somewhere else. Worst place I’ve ever seen.
Stayed 5 nights in Sep 2024
Verified review

10/10 Excellent

regina

Liked: Amenities
The Receptionist team ! Is amazing always ready to help ! Always with a Smile . Make my stance always Fantastic and Fun also the housekeeping are super great at their Job for all that Thank you !!! See you Next !! Kindly, Regina x
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Alejandro Torres

If you dont like to walk or don't have transportation, it will be hard to move around. Luckily we had Uber available. Much better than local taxi's. Property needs lots of upgrades. Staff not so friendly, at least not with us, kitchen for breakfast is limited as well. If you're in a rush, yoi cant eat there.
Stayed 2 nights in Mar 2025
Verified review

4/10 Poor

Fatima Del Valle Maldonado

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not coming back, I had to pay extra for another hotel cause the room had a big mould smell. Bed sheets were dirty, I kindly asked the staff to change them but, they put new ones that were dirty as well.
Stayed 9 nights in Jul 2025
Verified review

2/10 Terrible

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
When I saw the pictures, it seemed like a fine place to spend a couple of days, when we arrived it was a terrible experience, at one room a sign of “clausurado” was in one of the rooms. The place is stingy and the swimming pool has a weird color and a chicken fence around it,not very inviting. We booked 3 nights and only stayed one.
Stayed 3 nights in Aug 2022
Verified review

2/10 Terrible

Loren

Disliked: Cleanliness, amenities, property conditions & facilities
Ypu obviously have NOT had any travel representative inspect the property or investigate the condition of said property! Apparently, there are squatters occupying the property. I would like a refund! I can be more specific and will be on the internet!
Stayed 7 nights in Oct 2023
Verified review

6/10 Okay

Maribel Campos

Liked: Cleanliness
Disliked: Amenities
the property looked very old nothing updated rooms did not look like pic only two towels for bath given nothing else as for new ones when they cleaned they left same towel we had just asked for and used instead of replacing pool super small paid for a night i didnt stay due to flight cancellation
Stayed 5 nights in Jul 2024
Verified review

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertisement on Expedia showing a nice and clean hotel...boy were we in for a surprise! After one night we had to leave and call it a loss (already paid for 3 nights) I would not recommend. They said they would give us a refund and it would take 72 house - that timeframe has come and gone. Not expecting it.
Stayed 3 nights in Apr 2025
Verified review

2/10 Terrible

Marisol

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a fraud. The pictures on the website are not the the property we stayed at. These people are running this hotel under two names… Hotel, Nirvana, and Green 16 Hotel. We had dirty sheets in two separate rooms. My wife and I had to sleep on top of the bed without any covers. It was so filthy. The restaurant was outrageous as well. They tried to charge me $12 for a taco. I just left.
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Kobil

Disliked: Cleanliness, staff & service, property conditions & facilities
No good service
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was unfriendly. It seems they are used to deal with unhappy customers. They did not accept credit or debit card, cash only. The parking lot is a real dumpster, and worst of all, very noisy until late night.
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service
The bathroom was full of mold. T V was not working. It is a complex that has some apartments owned to different people and they are rent it for long period. It does not look like hotel. Too much noise from people second floor. I rented a first floor. My staying was not satisfied.
Stayed 3 nights in Jun 2023
Verified review

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Don't expect much and you won't be disappointed.

The front desk staff are very friendly and accommodating, they work with what they have. The hotel is a very low budget hotel (old) and there's a LOT of black mold growing on and in the rooms. The rooms are generally clean but smell of mold. I wasn't disappointed by the hotel because the price was less than $50/night. We were only passing through for the night. A note about the restaurant in the hotel. The food was decent and reasonably priced. However, our server was very lazy and stayed on his phone the entire time we ate never checking if we needed drink refills or anything else. I was dismayed when he brought the check which included a 20% tip for himself which he did NOT earn. It's clearly a case that he didn't have to work for his tips, so he didn't. He was polite the two interactions we had with him (taking our order and bringing our check).
Stayed 1 night in Apr 2023
Verified review

2/10 Terrible

stefan

Disliked: Amenities, property conditions & facilities
Well the price seemed right they said it was the last room available 4 floors up with no elevator after a long day climbing stairs at the zip line and hiking the Mayans ruins to boot there was literally was no one here empty units every floor. next to no pressure in the shower. TV would not work. no wash cloth when I came back at 12 AM my card wouldn’t work I walked four flights down they gave me another one that one didn’t work I went back down 4 floors again they came back up with a manual key that didn’t work and so I sit outside at 1 AM waiting to get let into my room spend the extra money don’t stay here
Stayed 1 night in Mar 2023