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Hotel Colonial San Carlos

Hotel with a rooftop terrace, near Plaza Las Americas

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Hotel Colonial San Carlos provides amenities like a rooftop terrace and shopping on site. Guests can connect to free in-room WiFi.

Reviews

5.0 out of 10

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Room options

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Showing 2 of 2 rooms

View all photos for Double Room

Double Room | Iron/ironing board, free cribs/infant beds, free rollaway beds

Double Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Cable channels
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 2 Double Beds

Iron/ironing board, free cribs/infant beds, free rollaway beds

Room, 2 Double Beds

Highlights

Balcony
Free rollaway/extra beds
Free cribs/infant beds
TV
Private bathroom
Cable channels
Iron/ironing board
Daily housekeeping
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Cedro #40 Sm 23 MZ 36, Benito Juarez, Cancun, QROO, 77500

What's nearby

  • Mercado 23 - 3 min walk - 0.2 miles
  • Séptimo Día Adventist Church - 6 min walk - 0.4 miles
  • Las Palapas Park - 10 min walk - 0.5 miles
  • Benito Juarez Municipal Building - 11 min walk - 0.6 miles
  • Plaza 28 - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪El Paisano Del 23 - ‬2 min walk
  • ‪Church's Chicken - ‬6 min walk
  • ‪La Suegra - ‬2 min walk
  • ‪KFC - ‬7 min walk

About this property

Hotel Colonial San Carlos

Hotel near Ultramar Ferry Puerto Juárez
Hotel Colonial San Carlos provides amenities like a rooftop terrace and shopping on site. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • A 24-hour front desk
Room features
All guestrooms at Hotel Colonial San Carlos include amenities such as free WiFi.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with showers
  • TVs with cable channels

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Murano Cancun
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Wheelchair-accessible parking available

Things to do

  • Shopping

Family friendly

  • Free rollaway/extra bed
  • In-room crib

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV with cable channels

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Colonial San Carlos Cancun
Hotel Colonial San Carlos
Colonial San Carlos Cancun
Colonial San Carlos

Frequently asked questions

Is Hotel Colonial San Carlos pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Colonial San Carlos?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Colonial San Carlos?

Check-out is at noon.

Where is Hotel Colonial San Carlos located?

Located in Downtown Cancun, this hotel is steps from Mercado 23 and 2 mi (3.1 km) from Ultramar Ferry Puerto Juárez. Séptimo Día Adventist Church and Las Palapas Park are also within 10 minutes.

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Reviews

Hotel Colonial San Carlos Reviews

5.0

5.4

Cleanliness

7.0

Location

6.6

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 2 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 9 out of 28 reviews
Rating 4 - Poor. 7 out of 28 reviews
Rating 2 - Terrible. 7 out of 28 reviews

Reviews

2/10 Terrible

Chris, L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel!

I booked This hotel 2 weeks before my trip and they just told at the hotel lobby "my reservation was cancelled because they sold everything out ". I showed them my Travelocity reservation confirmation and they just said told me " to find someplace else " because they already sold out...RUDE, Irresponsibles, NOT RECOMMENDED !!!!! Travelocity: be careful with this people on your network!!!!

2/10 Terrible

Oliver, Karlsruhe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicht zu empfehlen! Alles alt,schmutzig überteuert

Auch für eine Nacht zu dem Preis viel zu teuer. Es ist schmutzig und alt. Das Bad schimmelt vor sich hin, Stromleitungen schauen heraus (auch im Bad). Es ist sehr schwer zu finden. Personal ist zwar bemüht, können aber kein Englisch und scheinen nicht zu putzen. Nicht zu empfehlen.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

no me gusto no me quede

no me quede en el hotel no estoy dispuesto aceptar el cargo

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Only if you're desperate

I've never stayed in less than a 3-star hotel before. So I hope I'm not being too mean with this review, but this place was pretty gross. The bed/bedding was clean but that's about it. There was mold all over the walls in the bathroom, paint was falling off the walls, the floor wasn't swept, and there wasn't even a seat on the toilet. If you're a budget traveler then this might be the cheapest place you can find in the high season, but I would go out of my way to find a more comfortable/cleaner dorm in a hostel before staying here again. It was pretty gross. A few people upstairs complained that the rain was coming into their room.

8/10 Good

Mark James, Seoul

Liked: Cleanliness, staff & service, room comfort

comfortable 3-star hotel next to great market

The hotel staff was kind and accommodating. The wifi in the lobby was very fast. The hotel is located by a great market in the town of Cancun.

10/10 Excellent

Cheko, cpe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel pequeño y agradable cerca del mercado 23

Muy centrico y cerca de avenidas principales, pude entrar al hotel a las 9 am con mucho sueño pues habia viajado la noche anterior

2/10 Terrible

EUGENIA, GUADALAJARA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

RESERVACION DE HOTEL

Buen dia, por éste medio emito una queja de riguroza importancia, ya que NO ME RESPETARON LA RESERVACION!!... Adicional que la Srita que atiende se encontraba ingiriendo bebidas alcholicas con gente en el momento de que acudimos al hotel Pesimo el servicio de la srita que se inventó que se canceló la reservacion, cuando no era cierto!!! Ojalá pongan a gente a la atencion de los clientes con mas etica profesional, y responsable porque no es una cantina el hotel, y mas siendo familiar. Saludos.

4/10 Poor

Manuel Jesus, Jose Maria Morelos

Disliked: Property conditions & facilities

Viaje a Cancun

Bien

6/10 Okay

Nick, Washington, DC

Liked: Cleanliness, staff & service
Close to the ADO bus, still hard to find for me though. Never go to double room 5: the AC is loud and useless, uncomfortable smell of the bathroom, and no hot water for shower, very noisy local neighbors across the street who had parties at their balcony until 2 am. But another single room on the top floor (16?) is fine, with good AC, hot water and fair condition. Most staffs don't speak English...

4/10 Poor

Samuel, Paraguay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel bien céntrica, barato pero faltan renovar.

La persona que nos recibió, lo hizo con mucha amabilidad y bien tratable. La persona que estuvo de guardia en la noche no tuvo el mismo trato de cliente. Subimos al tercer piso porque queríamos salas mas cerca los unos de los otros. Pasando por los pasillos del primer y segundo piso, había un olor bastante fuerte de humo de cigarrillo.El ultimo rango de escaleras son al aire libre y bien peligros para niños pequeños y personas de mayor edad ni a decir. En tiempo de lluvia seria algo bien serio. Yo no se nada de como se coloco las estrellas al hotel, pero me pregunto de como consiguió las 3 estrellas?????? No quiero decir que es terrible, pero si fue decepcionante. La impresión que da en su pagina de web realmente no es muy acertado. Si alguien busca un hotel barato, este si que es, pero se tiene que saber que es barato y limpieza regular pero nada mas.

10/10 Excellent

Lisa, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, near the bus station.

We stayed here for one night because we had an early morning flight to catch from the airport and wanted to be near the bus station. We were pleasantly surprised by the quiet corner the hotel stands on. We wandered around the market right opposite, and we sat at one of the local restaurants nearby. Oddly, the nice-looking seafood restaurant opposite the hotel was closed for dinner, but we would have loved to have gone because it looked nice. Hotel was clean, well-located and the staff were very helpful. Free internet worked well in the room and the bed was comfortable.

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

el medio ambiente esta mal

los equipamientos son viejos,la habitacion no esta limpia.se tapa la taza,el bano se sale agua a la habitacion.

4/10 Poor

K, San Francisco, CA

Disliked: Cleanliness, property conditions & facilities

Not worth it.

Thought I'd book this room to save some money. Wasn't even worth the ~$30/night that I paid. First of all, at check-in, the receptionist couldn't find my reservation, and instead of looking more carefully, he just assumed that my last name was someone else's, and he gave me the key to their [occupied] room. Secondly, this place is filthy. It reeks, there are dead cockroaches everywhere, and the walls are covered in black mold. They gave us 1 towel for 2 people, and it was damp. The only plus is that it's quiet at night.

6/10 Okay

Edward, Canada

Liked: Staff & service

Good location for the price

Good time + I do not have time to write a book here

8/10 Good

MILAGROS, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atencion

Excelente Atencion!

6/10 Okay

Traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cheap but...

The receptionist was nice and helpful. Room was quite run down. Avoid the 3rd floor rooms. The airconditioning is loud, there are loud engines outside in the storage room and banging of metal doors keep you awake at night.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Bien situé et abordable

Bien situé et abordable. Cependant il n'y avait pas s'eau chaude et de lumière dans la chambre de bain. Cepandant le personel était courtois et l'hotel est bien situé près de la garre d'autobus et des marchés.

8/10 Good

Joshua, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from the tourist traps

We walked, we saw, we ate, we siesta'd and we didn't get bothered people asking us to buy trinkets and t-shirts. This hotel is in a perfect location to walk to anything you want in el Centro. We walked to the ferry to Isla Mujeres, to playa del nina, and to plaza de palapa. If you are not in the mood to walk, it is quite easy to catch a cab or a bus as it is only a few block to the main ADO terminal. Market 23 across the street is what market 28 should be.

6/10 Okay

Ignacio, Madrid (España)

Disliked: Cleanliness, property conditions & facilities, room comfort

apropiada relación precio-calidad

Buena ubicación cerca de la estación de autobuses que te comunica con el aeropuerto. Ruidoso (junto a un mercado con música). Pero apropiada relación calidad-precio

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wasn't bad... just a little bit old, obviously you are not paying the fancy place, so you can't complain, but just for sleeping and showering... it's ok, I guess

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Re malo

Es lo peor que he visto, no dure 10 min y salí a buscar otro hotel, aparte se quedaron con el dinero que cancele sin pasar en este lugar ni una noche, lo resumo como lo peor de lo peor

2/10 Terrible

Sonia, Phoenix Arizona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't trust web sites hotels

Ugly and dirty, very dirty. The price was higher than other hotels cleanest and in a better condition. The morning, afternoon and night front desk employees was very helpful. That it's ; /

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel muy viejo cerca al ADO

El personal del hotel amable, pero las instalaciones muy viejas, se podian sentir los resortes de los colchones en la espalda. El baño terrible, muy feo y no lo limpiaban bien. Solo habia internet en la recepción y las habitaciones cercanas donde llegaba la señal.

4/10 Poor

すすみた, 広島

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

バスターミナルに近い

シャワーのお湯の出は最高でしたが、ベットカバーがカビていました。expediaで予約して行ったにも関わらず、予約がなされておらず、さらに、80ペソ上乗せで払わされました。

6/10 Okay

Al , Grand Junction Colorado

It met my expectations.

I am an old gringo and a thrifty traveler. The less I spend on a room the longer I can stay and the more I can do. It is frequently a fine line between a clean, comfortable safe and cheap. I do not speak Spanish making thinks a little more difficult. Down town Cancun is not for everybody. It is a matter of expectations. If you expect Crystal shining tile floors and having people faun over you and carry you luggage this place and down town are not for you. If you want clean safe and cheap. Bingo you got it. The only problem was transportation. The taxi/shuttle did not know where it was at. Despite having the name and address carefully typed out for them. A travel tip always have the hotel name and address typed out in the native language. They tried to sell me a taxi for $68 USD instead of a shuttle for $17. Since they did not know where it was and it was not at the beach, read at least $100 USD a night they implied it was dirty an in a bad area. I hung tough and it was neither.
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