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Hotel Colonial San Carlos Cancún Centro

2.0 star property
Hotel in Cancun with a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Colonial San Carlos Cancún Centro

Reception
Reception
Reception
Standard Room | Balcony view
Family Suite | 1 bedroom, bed sheets
Near Ultramar Ferry Puerto Juárez, Hotel Colonial San Carlos Cancún Centro provides everything you need. Stay connected with free WiFi in public areas.

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Basic Single Room, Non Smoking, Private Bathroom

Basic Single Room, Non Smoking, Private Bathroom | 1 bedroom, bed sheets

Basic Single Room, Non Smoking, Private Bathroom

Highlights

LCD TV
Separate bedroom
Private bathroom
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room

Economy Room | 1 bedroom, bed sheets

Economy Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | 1 bedroom, bed sheets

Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Daily housekeeping
  • Sleeps 3
  • 1 Large Twin Bed and 2 Double Beds

View all photos for Family Suite

Family Suite | 1 bedroom, bed sheets

Family Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Daily housekeeping
  • 1 bedroom
  • City view
  • Sleeps 4
  • 4 Double Beds

View all photos for Classic Room

1 bedroom, bed sheets

Classic Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Comfort Double Room | 1 bedroom, bed sheets

Comfort Double Room

8.0 out of 10
Very good
(1 review)

Highlights

LCD TV
Separate bedroom
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, bed sheets

Standard Room

Highlights

LCD TV
Separate bedroom
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Cedro, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 8 min walk - 0.5 miles
  • Plaza 28 - 16 min walk - 0.9 miles
  • Plaza Las Americas - 7 min drive - 1.6 miles
  • Puerto Cancun Marina Town Center - 9 min drive - 1.5 miles
  • Ultramar Ferry Puerto Juárez - 14 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪El Paisano Del 23 - ‬1 min walk
  • ‪Church's Chicken - ‬5 min walk
  • ‪KFC - ‬6 min walk

About this property

Hotel Colonial San Carlos Cancún Centro

Hotel near Ultramar Ferry Puerto Juárez
Located close to Cancun Mall, Hotel Colonial San Carlos Cancún Centro has plenty to offer. Stay connected with free WiFi in public areas.
Other perks include:
  • A 24-hour front desk and smoke-free premises
Other conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 18-inch LCD TVs with cable channels

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 18-inch LCD TV with cable channels

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Colonial San Carlos
Colonial Carlos Cancun Centro
Hotel Colonial San Carlos Cancún Centro Hotel
Hotel Colonial San Carlos Cancún Centro Cancun
Hotel Colonial San Carlos Cancún Centro Hotel Cancun

Frequently asked questions

Is Hotel Colonial San Carlos Cancún Centro pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Colonial San Carlos Cancún Centro?

This hotel doesn't offer parking.

What time is check-in at Hotel Colonial San Carlos Cancún Centro?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Hotel Colonial San Carlos Cancún Centro?

Check-out is at noon.

Where is Hotel Colonial San Carlos Cancún Centro located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of Mercado 23, Las Palapas Park, and Séptimo Día Adventist Church. Benito Juarez Municipal Building and Mercado 28 are also within 15 minutes.

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Hotel Colonial San Carlos Cancún Centro Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 106 reviews
Rating 8 - Good. 17 out of 106 reviews
Rating 6 - Okay. 20 out of 106 reviews
Rating 4 - Poor. 10 out of 106 reviews
Rating 2 - Terrible. 18 out of 106 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was just what I needed for my weekend getaway!
Stayed 2 nights in Jan 2025

6/10 Okay

Michael

Nice location
Stayed 4 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice and always helpful. If you stay in the city please be nice to the people who live there.
Stayed 6 nights in Mar 2025

10/10 Excellent

Siegfried

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 2 Blocks from ADO bus station, the hotel is in a quiet zone, near a food market. The staff is very friendly and helpful, the rooms are clean, with air conditioning. Very recommendable!
Stayed 1 night in Feb 2025

10/10 Excellent

Tadeo Yahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 1 night in Dec 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible chip hotel
Stayed 1 night in Dec 2024

6/10 Okay

Marisela

Liked: Staff & service
I liked that it was safe, but didn't like that it was too many stairs and no elevator.
Stayed 1 night in Dec 2024

8/10 Good

Rainer

Disliked: Property conditions & facilities
Last floor is difficult to climb
Stayed 3 nights in Jan 2025

10/10 Excellent

FRANCISCO DAVID GALLEGOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Jan 2025

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, in a bad zone.
Stayed 3 nights in Feb 2025

6/10 Okay

hajime

Liked: Staff & service
Good location and reasonable
Stayed 6 nights in Apr 2025

2/10 Terrible

BeautifulMichelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista de la noche super GROSERA, ARROGANTE Y MAL EDUCADA!!! NUNCA REGRESARÉ. En el hotel jardín te tratan súper bien!!! Vallan allá
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es aquerosamente repugnante el hotel todo sucio, las habitaciones huelen horribles las camas llenas de arañas, almohadas todas manchadas es una porqueria de hotel no recomiendo ni por la ubicacion no existe personal que atienda, los controles del aire acondicionado no funcionan.
Stayed 1 night in Apr 2025

2/10 Terrible

Ulises

Disliked: Cleanliness, amenities, property conditions & facilities
No lo recomiendo, las fotografías no corresponden a las habitaciones mostradas. Muy inadecuado. Parecía motel de tercera

6/10 Okay

Arturo

Disliked: Property conditions & facilities
The bathroom had a sewage smell I asked to be moved to different rooms. Negative answer ,the smell was all over the room
Stayed 8 nights in Apr 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó que está súper cerca del ADO, los de recepción súper amables y atentos, el lugar muy acogedor, si o si me volvería a quedar ahí, me encantó
Stayed 6 nights in Feb 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Mar 2025

8/10 Good

Elecom

Liked: Cleanliness, staff & service, property conditions & facilities
gracias por la atencion
Stayed 1 night in Apr 2025

6/10 Okay

José Roberto

Liked: Staff & service
Está cerca de la estación de autobuses ado y está cerca de la avenida donde pasan todos los transportes públicos que te llevan a la playa
Stayed 6 nights in Mar 2025

4/10 Poor

María Hernández

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Olor a humedad, no me agrado la ubicación, por los negocios que le rodean.
Stayed 3 nights in Mar 2025

2/10 Terrible

Jesus Daniel Mercado

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dieron una habitación sucia, el jabón del baño estaba usado, el shampoo estaba abierto y había una toalla de baño usada. Se le hizo saber a la persona de recepción al día siguiente del check in, y dijeron que no podían hacer nada por que ya se había realizado el check in. Uno hace el check in y después recibe la habitación, como en todos lados. Lo que pagas y recibes, no es lo que está mostrado en las fotos. Uno sabe que es un hospedaje económico, pero no por eso te van a entregan una habitación sucia, de mal aspecto, lo mínimo que deberían de entregar es una habitación limpia. Solicite la devolución de las otras noches que no me iba a quedar en ese hospedaje y no me la dieron, tuve que pagar nuevamente otro hospedaje y gasté más dinero. No los recomiendo.
Stayed 5 nights in Mar 2025

8/10 Good

rex

Liked: Cleanliness, property conditions & facilities
Good locación
Stayed 8 nights in Feb 2025

6/10 Okay

Daniel

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
El olor es bastante feo, pero por el precio está bien
Stayed 1 night in Feb 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente servicio al cliente y la limpieza
Stayed 1 night in Feb 2025

8/10 Good

Mónica

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Estuvo bien, nosotros solo la queríamos para dormir, estaría perfecta si hubieran tenido agua caliente para bañarse ya que por la hora en que llegábamos era incómodo bañarse con agua fría.
Stayed 3 nights in Jan 2025

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