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Melia Casa Maya Cancun All Inclusive

4.0 star property
Family-friendly property on the beach, with 2 outdoor pools

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
3 bars/lounges, lobby lounge
The Level, Suite, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Sofa bed
Down duvet
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Private bathroom
Hair dryer
Bathrobes
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Melia Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Private bathroom
Hair dryer
Bathrobes
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Private bathroom
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Sofa bed
Down duvet
Separate bedroom
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Private bathroom
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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About the neighborhood

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 1 min walk - 0.0 miles
  • Tortuga Beach - 17 min walk - 0.9 miles
  • Playa Tortugas - 3 min drive - 1.3 miles
  • Cancun Convention Center - 5 min drive - 2.8 miles
  • La Isla Shopping Mall - 11 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Upscale all-inclusive property near Langosta Beach
Located close to Cancun Convention Center and La Isla Shopping Mall, Melia Casa Maya Cancun All Inclusive provides free water park access, an airport shuttle, and a terrace. With a white sand beach, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Be sure to enjoy local cuisine and ocean views at the 4 on-site restaurants. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and a children's pool, with a waterslide and pool umbrellas
  • Free self parking
  • An area shuttle, a TV in the lobby, and beach towels
  • Tour/ticket assistance, a 24-hour front desk, and beach umbrellas
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 260 rooms feature comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 55-inch HDTVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Melia Casa Maya Cancun All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Melia Casa Maya Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Casa Maya Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Melia Casa Maya Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Melia Casa Maya Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Melia Casa Maya Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 3 mi (5 km) of Langosta Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

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Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 59 out of 117 reviews
Rating 8 - Good. 36 out of 117 reviews
Rating 6 - Okay. 13 out of 117 reviews
Rating 4 - Poor. 4 out of 117 reviews
Rating 2 - Terrible. 5 out of 117 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so good. Staffs, foods, room, service, beach, show, pool, everything was good.
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrianirina Josoa

Liked: Cleanliness, amenities, property conditions & facilities
We love the fact that everything is close as this is a small resort. Food is good but need variety. Overall, we’ve really enjoyed our time at the Mélia.
Stayed 3 nights in May 2025

6/10 Okay

Suzana

Liked: Cleanliness
The property is great. Food and drinks not so much.
Stayed 5 nights in Apr 2025

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
My wife, kids, and I thoroughly enjoyed our stay. The staff was excellent, and the food was truly delightful!
Stayed 8 nights in Apr 2025

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
It has a water park and walking distance to the beach.
Stayed 7 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 5 nights in May 2025

10/10 Excellent

Eva Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 5 nights in Mar 2025

6/10 Okay

Emanuel

Liked: Cleanliness, amenities, property conditions & facilities
The beach is nice here, kids would love it here.
Stayed 3 nights in Mar 2025

8/10 Good

Brenda Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic option for families with young children. The breach is pristine, ocean shallow and gentle enough for our toddler to confidently walk a good ways in and the waterpark was so much fun - a daily must. Our 3 year old also LOVED the kids program activities and the teachers especially Cecilia and Abi were amazing with him despite him so young and often being the only child not fluent in Spanish. We really enjoyed our stay and felt safe and truly cared for.
Stayed 6 nights in May 2025

8/10 Good

Laura Louise

Liked: Amenities
We enjoyed the smallness of this resort. Everything was so accessible.
Stayed 6 nights in Apr 2025

10/10 Excellent

NIDAL KHALIL

Very modern. Comfortable. Great food and service
Stayed 7 nights in Apr 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Ñ
Stayed 5 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was great! I liked
Stayed 5 nights in Mar 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I highly recommend this place
Stayed 7 nights in Mar 2025

8/10 Good

edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 7 nights in Mar 2025

8/10 Good

mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, minor things to improve in our eyes, pool extended hours, more choices to dine
Stayed 5 nights in Apr 2025

10/10 Excellent

Pouyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect ❤️
Stayed 5 nights in Apr 2025

10/10 Excellent

Enkel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 8 nights in Apr 2025

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
under new renovations, very clean and modern
Stayed 7 nights in Mar 2025

8/10 Good

Mariya

Liked: Cleanliness, amenities, property conditions & facilities
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
Stayed 7 nights in Apr 2025

10/10 Excellent

Galina

Liked: Cleanliness, amenities, property conditions & facilities
What a great hotel! I've been to many hotels in Cancun and Riviera Maya and let me tell you - this one is a gem. We've booked the level suite, the room was amazing, very spacious, clean, renovated. The beach has soft sand, clear blue water, no seaweed, the waves r very mellow, perfect for kids. We had a personal concierge Majo, she is such a great person, she made our stay flawless!! Everyone who works at this property was very kind, attentive, and helpful. It is a smaller size hotel, but they still had entertainment during the day and at night, they have kids club and big Waterpark. The food was always fresh, everything was clean and handled with care and knowledge. We loved it and will definitely be coming back for our next vacation in Cancun.
Stayed 6 nights in May 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Stayed 4 nights in Mar 2025

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Volleyball was great, good selection of cocktails, beach was nice.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Katerina

Very nice setting of the property right on the shore. Very clean around and unit was very clean and spacious. The food and beverage in buffets and restaurants was good and tasty.! The only suggestion if hotel will provide more bottles of water.
Stayed 7 nights in Apr 2025