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Hotel Casa Maraf - Isla Mujeres

3.0 star property
Hotel in Isla Mujeres, a short walk to Isla Mujeres Ferry Terminal

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Photo gallery for Hotel Casa Maraf - Isla Mujeres

1 bedroom, free WiFi, bed sheets
Front of property
1 bedroom, free WiFi, bed sheets
Reception
Reception

Reviews

6.4 out of 10

Popular amenities

  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Suite

1 bedroom, free WiFi, bed sheets

Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

1 bedroom, free WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room (204)

Basic Room (204) | 1 bedroom, free WiFi, bed sheets

Basic Room (204)

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

1 bedroom, free WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

1 bedroom, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room (101)

1 bedroom, free WiFi, bed sheets

Basic Room (101)

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

1 bedroom, free WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

1 bedroom, free WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

1 bedroom, free WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

1 bedroom, free WiFi, bed sheets

Basic Double Room

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

1 bedroom, free WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Suite, 2 Double Beds

1 bedroom, free WiFi, bed sheets

Basic Suite, 2 Double Beds

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

1 bedroom, free WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room (306)

Basic Room (306) | 1 bedroom, free WiFi, bed sheets

Basic Room (306)

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

1 bedroom, free WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Private bathroom
  • 3 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. Francisco I. Madero Mz 4-LOTE 10,, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • Isla Mujeres Ferry Terminal - 3 min walk - 0.2 miles
  • North Beach - 5 min walk - 0.3 miles
  • Cocal Beach - 1 min drive - 0.5 miles
  • Dolphin Discovery - 7 min drive - 3.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive

Restaurants

  • ‪Los Mariscos de Humo - ‬1 min walk
  • ‪Aroma Isla - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk
  • ‪Los Tacos de Humo - ‬1 min walk
  • ‪El Patio - ‬2 min walk

About this property

Hotel Casa Maraf - Isla Mujeres

Hotel near Isla Mujeres Ferry Terminal
A short walk from North Beach, Hotel Casa Maraf - Isla Mujeres has plenty to offer. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Smoke-free premises
Room features
All guestrooms at Hotel Casa Maraf - Isla Mujeres include comforts such as air conditioning, as well as amenities like free WiFi.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Casa Maraf Isla Mujeres
Hotel Casa Maraf Isla Mujeres
Hotel Casa Maraf - Isla Mujeres Hotel
Hotel Casa Maraf - Isla Mujeres Isla Mujeres
Hotel Casa Maraf - Isla Mujeres Hotel Isla Mujeres

Frequently asked questions

Is Hotel Casa Maraf - Isla Mujeres pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Maraf - Isla Mujeres?

This hotel doesn't offer parking.

What time is check-in at Hotel Casa Maraf - Isla Mujeres?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Casa Maraf - Isla Mujeres?

Check-out is at 11:00 AM.

Where is Hotel Casa Maraf - Isla Mujeres located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach are also within 10 minutes.

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Hotel Casa Maraf - Isla Mujeres Reviews

Reviews

6.4
Rating 10 - Excellent. 31 out of 154 reviews
Rating 8 - Good. 39 out of 154 reviews
Rating 6 - Okay. 37 out of 154 reviews
Rating 4 - Poor. 17 out of 154 reviews
Rating 2 - Terrible. 30 out of 154 reviews

7.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

GUILLERMO

Liked: Cleanliness, property conditions & facilities
Spectacular location.
Stayed 2 nights in Jan 2025

8/10 Good

Troy

Liked: Staff & service
Disliked: Amenities
Gotta clean those cartons & sheets better
Stayed 3 nights in Nov 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, amenities, property conditions & facilities
The place is a dump. Broken toilet broken ceiling fan. No hot water. Only a sheet on the bed ,no blankets at all.Only a bed in the room and that bed was awful.I think the only thing clean in the room were the sheets on the bed. Shower was nasty. Bath fixtures were all corroded. Just dont do it.There are better cheap places to stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Well priced.
Stayed 1 night in Feb 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very personable & helpful. My room was very clean. It was very centrally located. It was safe. I did miss a fridge though. And the locckbox was out of service.
Stayed 7 nights in Feb 2024

6/10 Okay

Alexis

Liked: Cleanliness
Cheap
Stayed 1 night in Feb 2024

8/10 Good

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
People are very kind, helpful. If you want a big resort, this isn’t for you, but if you want a clean place to stay across the street from the ocean, this is it, you are in the middle of everything, walking distance to everything. We had a private room with a large balcony. I stay last week and am headed back Wednesday for the rest of my trip. I love the island , the waters are absolutely beautiful, the locals are great.
Stayed 2 nights in Feb 2023

6/10 Okay

Cynthia

Liked: Property conditions & facilities
Disliked: Amenities
The room was size wise was good. Bathroom was too small. Our shower was plug. At the moment of check out was nobody at the counter so, we left the key and controllers at the counter.
Stayed 1 night in Jan 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service
We just needed to unexpectedly crash for one night. This did the trick. It is close to everything we needed, AC and shower were working and it was OK for the price. It is very clean. We did not have hight expectations for 60USD/night.
Stayed 1 night in Feb 2023

8/10 Good

Julio

Liked: Cleanliness
5 days I stay in the second floor with balcony I feel the hotel it was OK for the price Close to everything !, definitely things to improve 1 Hot water 2 table And chairs in the room 3 maybe free coffee in the morning 4 it’s missing the welcome to mexico feeling 5 It’s not box safe in the room n working condition 6 redesign the Bathroom for More Space 7 In general is a OK place to stay for a budget trip

4/10 Poor

Samantha

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The safe on our room wasn’t attached to anything, you could literally pick it up off the shelf and walk out with it.
Stayed 4 nights in Mar 2023

8/10 Good

Dante

Liked: Cleanliness, staff & service
The location accuracy is bad. I was unable to walk so the attendant changed our booking to a first floor room which is really great!
Stayed 2 nights in Sep 2022

2/10 Terrible

Sherrie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Isla Mijeres

We booked 3 nights and had to move out after the first night. The room was very small but clean. The biggest problem was the balcony as the door wouldn’t open. Also there was a solid 5 foot solid wall for the railing The tv didn’t work. When we asked at the front desk if we could move & the clerk said “no” The housekeeper said there was a room for us to move to
Stayed 3 nights in Feb 2024

6/10 Okay

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like that there was only enough water for 1 person to shower. Had to use bottles of water for husband to shower. Other than that no complaints
Stayed 1 night in Dec 2022

2/10 Terrible

Kliti

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not be fooled by the pictures... unortunately it was not as great as it seemed. PROS: Close Proximity to Ferry, Restaurants and Playa Norte CONS: The rooms were very close to each other and you could hear babies crying,banging and slamming of doors -Bathroom was extremely small- barely enough room to sit down in toilet -bathroom had a very bad smell - like sewage -A piece of hair was found under bed sheets -The room had only 1 bed, there was no chairs or small table
Stayed 4 nights in Jan 2024

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet didnt flush. Shower with cold water.
Stayed 1 night in Jan 2023

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Disliked: Amenities
The property was inexpensive at $110 CAD a night, it was clean & the staff responsive when I asked for a blanket (there were only sheets) & toilet paper. It was close to the beach & restaurants. The pictures are not representative of the space. It is very small & some of the lights do not work. One morning we had no water & the next - just cool water however at least we could shower. Our view was of a cement wall however we did have a balcony.
Stayed 3 nights in Feb 2023

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay in this hotel. There was no water in the hotel entire period of the time we stayed in there. Went to the beach and came back with wet clothes and no water to shower, or toilet can’t be used either. Such a horrible experience. Had to buy 5 water bottles each at $5 just to get by. Ughhhhh.

2/10 Terrible

Camille

Disliked: Amenities, property conditions & facilities
This property is located within walking distance of all the attractions on the north end. That’s all I can say good. The rooms are certainly not what is pictured. Very uncomfortable bed, only provided with a sheet. No blanket or quilt. Only given 2 towels for a 6 day stay. Requested new towels 2 days before we were given towels with holes all in them. No wash cloth or floor mat. Cold showers as well. I will not stay here again or recommend this hotel to anyone else.
Stayed 5 nights in Dec 2023

4/10 Poor

Yelena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only nice thing was drinking water in the lobby. Room smelled toxic, like sewer entire time. Beds are full size, hard. All linens stained. No shampoo body wash, just one bar soap. No hair dryer, no bathroom shelf like advertised. Sliding glass outside to little balcony but you can see the outside. Most Electrical outlets do not work. Very noisy especially when raining, the rain guards create so much noise. One sheet to cover. False advertising!!!!
Stayed 2 nights in Jan 2023

2/10 Terrible

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID AT ALL COSTS

Low price is not worth it. Place is filthy. Dirty room, dirty sheets, dirty towels. Front desk tried to say it was oxidization, but other hotels in area that I’ve stayed at don’t have this issue. Pictures on web not accurate at all. Rooms are tiny, with absolutely no amenities. Place is cheap and location is great, but that’s the only good thing. Inoperable bathrooms. No manager on site to address issues. Place was inhabitable and hotel refused to refund our money without us being able to stay one night of our 5 night booking.
Stayed 5 nights in Jan 2023

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good except for flooded room

We were pleasantly surprised. Check in was quick, the room was clean and modern. The beds were comfortable with pillow top mattresses. They were firm beds. The bathroom is a good size. The shower is large, and has a big modern "rain" type shower head. There is very little space around the sink to put your toiletries, but there is a lower shelf below it. HOT water, but it takes a couple minutes for it to get through, and great water pressure. Almost too much in the sink, which would splash us almost every time. Hahaha. The closet is a decent size and included a safe which we did not use. We were there for 8 days and did not require maid service, so can not comment on that. Do Not Disturb sign is our friend. Our room was not tiny as others described. There were big sliding glass windows out to a small deck, although the stucco walls around the deck were too high to see over, so no view. Based on the building, it appears that only the 4 rooms at the front of the building would have one. There is a single plug outlet each on the outer side of the bed, and a double at the inner side over the nightstand. All worked. No coffee maker, mini fridge or microwave. Spanish music at the establishment across the street can be heard from noon to midnight. Each time it rains, your room floods with about an inch of water, and covers most of the floor. We had to slosh around for 3 days of our visit. It comes in through the sliding glass doors. Each guest we spoke to said same
Stayed 8 nights in Nov 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service
Bien
Stayed 2 nights in Feb 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Sin agua , sin internet , sin recepcionista , sin seguridad , sin caja de seguridad , pésimo .
Stayed 4 nights in Feb 2025

6/10 Okay

Veronica juset

Disliked: Cleanliness
No habia agua caliente. No hay servicio de limpieza No habia wifi. No funcionaba la tv. No brindan cosas de aseo personal solo nos dieron 1 papel de baño para 4 días.
Stayed 3 nights in Jan 2025