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Hotel Blue Star Cancun

3.5 star property
This rooftop retreat in Downtown Cancun offers relaxation and adventure with two bars and a sun-soaked pool for travelers seeking downtime and excitement.

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Photo gallery for Hotel Blue Star Cancun

Poolside bar - Hotel Blue Star Cancun (Cancun)
Lobby sitting area - Hotel Blue Star Cancun (Cancun)
Lobby - Hotel Blue Star Cancun (Cancun)
Reception - Hotel Blue Star Cancun (Cancun)
Exterior detail - Hotel Blue Star Cancun (Cancun)
Plaza 28, in Downtown Cancun, offers a vibrant atmosphere. Start your day with continental breakfast, then unwind in the spa tub or lounge by the outdoor pool under umbrellas. Enjoy free WiFi, dry cleaning services, and helpful concierge staff for an enhanced experience.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Cancun, Hotel Blue Star Cancun is in the city center. Plaza Las Americas and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. Visit our Cancun travel guide
Map
102 Palenque 26, Cancun, QROO, 77509

What's nearby

  • Extreme Adventure
    5 min walk - 0.3 miles
  • Plaza 28
    8 min walk - 0.5 miles
  • Mercado 28
    8 min walk - 0.5 miles
  • Las Palapas Park
    14 min walk - 0.8 miles
  • Las Plazas Outlet Cancun
    17 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN)
    18 min drive

Restaurants

  • Tacos Rigo
    2 min walk
  • Assaggiare
    3 min walk
  • La Patrona Cocina Urbana
    7 min walk
  • Restaurant Byblos - Comida y Tacos Arabes
    1 min walk
  • Checándole
    5 min walk

About this property

Hotel Blue Star Cancun

Hotel near Plaza Las Americas
Free continental breakfast, a poolside bar, and a rooftop terrace are just a few of the amenities provided at Hotel Blue Star Cancun. For some rest and relaxation, visit the hot tub. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • ATM/banking services, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Hotel Blue Star Cancun have perks such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 40-inch TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Hot tub
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 11 and younger are not allowed at this property; All guests older than 11 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
24-hour pool access
Children 11 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Blue Star
Hotel Blue Star
Blue Star Cancun
Hotel Hotel Blue Star Cancun Cancun
Cancun Hotel Blue Star Cancun Hotel
Hotel Hotel Blue Star Cancun
Hotel Blue Star Cancun Cancun
Blue Star
Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Frequently asked questions

Does Hotel Blue Star Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Hotel Blue Star Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Blue Star Cancun?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Blue Star Cancun?

Check-out is at noon.

Does Hotel Blue Star Cancun provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 450 per vehicle applies.

Where is Hotel Blue Star Cancun located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of La Sagrada Familia Parish, Extreme Adventure, and Mercado 28. Plaza 28 and Andres Quintana Roo Stadium are also within 15 minutes.

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Reviews

Hotel Blue Star Cancun Reviews

8.2

Very Good

8.4

Cleanliness

8.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 74 out of 158 reviews
Rating 8 - Good. 44 out of 158 reviews
Rating 6 - Okay. 21 out of 158 reviews
Rating 4 - Poor. 6 out of 158 reviews
Rating 2 - Terrible. 13 out of 158 reviews

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, top-notch service. The location felt safe, near Market 28. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad.
Stayed 6 nights in Dec 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.
Stayed 5 nights in Mar 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too
Stayed 2 nights in Apr 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Mercado 28 close by.pits of souvenir.
Stayed 2 nights in Dec 2024

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Stayed 2 nights in Jan 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Stayed 3 nights in Jun 2024

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Iris Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023

8/10 Good

Stanley

Liked: Cleanliness, staff & service
Air conditioner is way too loud
Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than satisfied!

Amazing place! Super nice staff & the rooms were 10/10.
Stayed 2 nights in Dec 2022

8/10 Good

juan

Liked: Cleanliness
Good communication
Stayed 7 nights in Dec 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good.
Stayed 1 night in Nov 2018

6/10 Okay

Sheree

Liked: Cleanliness

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Stayed 7 nights in Aug 2024

2/10 Terrible

Aziz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it
Stayed 7 nights in Nov 2024

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Stayed 1 night in Apr 2024

8/10 Good

Danisa

Liked: Cleanliness
Cumple por su precio
Stayed 4 nights in Dec 2025

10/10 Excellent

Mara

Liked: Cleanliness, property conditions & facilities
Todo bien
Stayed 4 nights in Nov 2025

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Vale, hay algo que destacar y es que cobran el impuesto ambiental en 90 pesos, tengo entendido que por norma son 33.94 MXN por persona por noche, incluso la información la pueden encontrar en Google buscando "Enviromental tax Quintana Roo". Segundo, la habitación estaba puerca, me entregaron el mini refri sucio y parece que a las ventanas solo les dieron una limpiada con agua y ya, se veían las marcas horribles y las fotos salieron mal, el control de la TV aparte de estar rotó no funcionaba. Puntos buenos o a favor es que aparte el jacuzzi y la iluminación azul y el desayuno, fue lo que rescato al hotel, por que incluso la piscina se veía que no tenía mantenimiento por que tenía arena hasta el fondo y estaba acumulada. Recomiendo solo por emergencias este hotel.
La iluminación azul me encantó, junto con el desayuno y la tina fue lo más destacable
Stayed 1 night in Oct 2025

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities
Opción viable
Stayed 1 night in Sep 2025

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción
Stayed 1 night in Sep 2025

8/10 Good

Armando

Liked: Staff & service
Muy bonito el hotel, el trato excelente, solo un problema, el baño tenía un olor desagradable, y se tapaba el wc, se reportó, lo arreglaron, pero volvió a suceder.
Stayed 2 nights in Aug 2025