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Hotel Avenida Cancun

2.5 star property
Hotel with a 24-hour front desk, near Plaza 28

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Photo gallery for Hotel Avenida Cancun

In-room safe, desk, soundproofing, bed sheets
Superior Double Room | In-room safe, desk, soundproofing, bed sheets
Flat-screen TV
Front of property
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, soundproofing, bed sheets

Superior Double Room

Highlights

Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, bed sheets

Standard Room

Highlights

Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior King

Superior King | In-room safe, desk, soundproofing, bed sheets

Superior King

Highlights

Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, bed sheets

Standard Double Room

Highlights

Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Avenida Jóse López Portillo, Supermanzana 60 Mza. 14 Lt. 01 y 02, Cancun, QROO, 77514

What's nearby

  • Las Plazas Outlet Cancun - 19 min walk - 1.0 mile
  • Cancun Mall - 3 min drive - 1.4 miles
  • Plaza 28 - 3 min drive - 1.8 miles
  • Las Palapas Park - 3 min drive - 1.8 miles
  • Plaza Las Americas - 4 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪El Sarape Cancun - ‬6 min walk
  • ‪NEZA Taqueria - ‬2 min walk
  • ‪El Canton Toluqueno - ‬9 min walk
  • ‪Little Caesars Pizza - ‬6 min walk

About this property

Hotel Avenida Cancun

Hotel near Plaza 28
Located close to Cancun Mall, Hotel Avenida Cancun has plenty to offer. Stay connected with free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Smoke-free premises and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 57 rooms offer comforts such as air conditioning and separate dining areas, as well as thoughtful touches like safes and sound-insulated walls.
More amenities include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Separate dining areas, refrigerators, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Family friendly

  • In-room refrigerator
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator
  • Room service
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Hotel Avenida Cancun
Avenida Cancun
Hotel Avenida Cancun Hotel
Hotel Avenida Cancun Cancun
Hotel Avenida Cancun Hotel Cancun

Frequently asked questions

Is Hotel Avenida Cancun pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Avenida Cancun?

Check-in start time: 3 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Avenida Cancun?

Check-out is at noon.

Where is Hotel Avenida Cancun located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Extreme Adventure, Mercado 28, and Las Plazas Outlet Cancun. Andres Quintana Roo Stadium and Plaza 28 are also within 2 mi (3 km).

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Hotel Avenida Cancun Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 148 out of 329 reviews
Rating 8 - Good. 84 out of 329 reviews
Rating 6 - Okay. 49 out of 329 reviews
Rating 4 - Poor. 15 out of 329 reviews
Rating 2 - Terrible. 33 out of 329 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad Shakhawat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really amazing! The property is also well maintained and clean.Our stay was really comfortable.My whole tour was hassle free in Mexico.I would like to thank everyone who helped me to take this to happen.Looking forward for next trips.
Stayed 4 nights in May 2025

10/10 Excellent

Sinai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and easy to find. Good food in surrounding area, nice staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Dung Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here, staff were very friendly and helpful.
Stayed 5 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very first time travelling to Cancun, Mexico, I did not speak a single word of Spanish but the staff were still very polite and understanding. The room was nice a quiet. It was a culture shock when I researched you shouldn’t drink the water. Im glad I stayed here because it’s very affordable. Thank you everyone at this location I will definitely stay again the next time im in Cancun.
Stayed 4 nights in Mar 2025

10/10 Excellent

ranee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and reasonable pricing one of the best restaurants across the road the tacqeria had wood fired steak etc amazing
Stayed 1 night in Aug 2024

10/10 Excellent

Yaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great affordable place to stay
Stayed 1 night in Aug 2023

10/10 Excellent

ricardo

Nice an clean an clean place,cant wait to go back!!
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Feb 2025

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I even begin? The neighborhood was terrifying. This is not a safe area for Gringos, and this should be stipulated on Expedia! The hotel was very poor quality. It smelled like rotten mildew. There was no telephone in the room. The door lock was very flimsy! The noise outside was incredible, as it seems to be on a major road. It is not possible to walk to resources, as it is way too hot and also very unsafe. There was a security camera outside the shower window, which is highly suspicious.
Stayed 5 nights in Apr 2025

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel it’s closed to many amenities and only 15 minutes from airport and public beach

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not in downtown. Note that. It’s alittle far away
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is awesome in Cancun with a very nice airport! Viva Mexico
Stayed 1 night in Feb 2024

6/10 Okay

JORGE ARTURO

X
Stayed 1 night in Sep 2024

6/10 Okay

Annette

Disliked: Room comfort

Cheap

Customer service assistance was provided and quick service. Difficult to sleep in the mattress you will feel the springs.
Stayed 1 night in Oct 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and cheap

Clean and cheap. Good staff.
Stayed 1 night in Aug 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 1 night in Oct 2023

8/10 Good

Hiroshi

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great staff, right next to a supermarket, and a good deal for the price! My only concern was the surrounding neighborhood, which didn't feel like the safest area.
Stayed 3 nights in Dec 2023

8/10 Good

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
It's ok
Stayed 2 nights in Aug 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 7 nights in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Clean Safe Value

Take the Red Bus ADO from the airport to the Cancun city for $7 or 120 Mexican pesos. Then an uber or taxi to the hotel in 5 minutes. You could walk buts its about 35 minutes. Hotel has good food areas and restaurant options. People are nice. Good if you need a place in downtown Cancun not the hotel zone.
Stayed 1 night in Aug 2023

4/10 Poor

Neroosen

Liked: Cleanliness
Disliked: Staff & service, amenities
The staff are rude and the bed is like a rock. I had severe back pain. Staff are rude and no room service

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Room comfort

Serves it Purpose

It’s Basic but the room was cold and I felt safe. Local tacos spots up and down the street. The Portillo is a main st in Cancun, more the local area. I did live in Cancun for 10yrs take my daughter to her dads to live each summer so this is a quick 2-3 day stay. The area is safe. There’s a large grocery store directly across the street, Mega you can buy anything you may need there. At night there are taco/food stands and restaurants all up and down the Portillo either side of the hotel. They have free off street parking. Grab the local Route 2 bus and it’ll take you right to the Zona Hotelera for the public beaches.
Stayed 2 nights in Jun 2024

6/10 Okay

Fozia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No room service not even glasses to drink water. No blankets available. No fridge or water. There's nothing except the room with beds in it so if you're looking to stay for few days this is not the place. There's a restaurant right infront of the hotel tho and thier food was amazing.
Stayed 1 night in Feb 2024

2/10 Terrible

Cath

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel. They wont let you pay for late check ouit, then i paid a new room with expedia and they disnt wanted to lwt me in my old room to get my things before 3pm even if i paid for a new room. Plus the bed are very hard and it is dirty.

6/10 Okay

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very well maintained and beautiful, the food was amazing, some of the best resort food ever. The staff though was not well trained in there suites and could not understand situations out of the normal mundane task. I was told I could not leave the property and felt like I was being held captive. It was resolved after talking with the manager on duty.
Stayed 1 night in Sep 2023