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Hotel 28

3.0 star property
Hotel with free parking, steps from Mercado 28

Choose dates to view prices

Photo gallery for Hotel 28

Exterior detail
Sundeck
Hypo-allergenic bedding, memory foam beds, minibar, in-room safe
Front of property
Mini-fridge, stovetop, coffee/tea maker, cookware/dishes/utensils

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Suite

Standard Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Standard Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 52.9 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Suite

Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Deluxe Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 52.9 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Room

Junior Room | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Junior Room

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 20.0 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 6 min walk - 0.4 miles
  • Las Palapas Park - 9 min walk - 0.5 miles
  • Plaza Las Americas - 2 min drive - 1.3 miles
  • Cancun Mall - 4 min drive - 2.0 miles
  • Langosta Beach - 11 min drive - 5.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Doña Fany - ‬1 min walk
  • ‪Comida Mexicana, Mariscos y Más - ‬2 min walk
  • ‪Cocktelería el Cejas - ‬2 min walk
  • ‪Mr. Habanero - ‬3 min walk
  • ‪Restaurante Veracruz - ‬2 min walk

About this property

Hotel 28

Hotel near Cancun Mall
Located close to Mercado 28, Hotel 28 provides a poolside bar and a terrace. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • Local cuisine breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Beach towels, a dock, and outdoor furniture
Room features
All guestrooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like separate sitting areas and separate dining areas.
Extra amenities include:
  • Hypo-allergenic bedding and memory foam beds
  • Bathrooms with showers and shampoo
  • 45-inch Smart TVs with Netflix, streaming services, and digital channels
  • Private yards, wardrobes/closets, and separate sitting areas

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free beach shuttle
  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:30 AM for a fee: MXN 200 per person
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • Mini-fridge
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Dock
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Mini-fridge
  • Minibar
  • Separate dining area
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 10 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 per person
  • Airport shuttle fee: MXN 500 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
The seasonal pool will be open from April 01 to March 31
Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Frequently asked questions

Does Hotel 28 have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel 28 pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel 28?

Self parking is free at this property.

What time is check-in at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel 28?

Check-out is at noon.

Does Hotel 28 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 500 per room applies.

Where is Hotel 28 located?

Located in Downtown Cancun, this hotel is steps from Mercado 28 and 2.1 mi (3.3 km) from Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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Hotel 28 Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 12 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 0 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 0 out of 13 reviews

10/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

10/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10

Nice new hotel.
Stayed 2 nights in May 2025

10/10

Beautiful property, great rooms. Currently renovating but did not interfere with the excellent attention of the staff and the comfort and cleanliness of the room. Pool was perfect temperature and very clean. Great place to stay in Cancun Centro!
Stayed 1 night in May 2025

10/10

A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025

10/10

This new property was such a surprise. We felt safe and comfortable throughout our stay. The staff were all super kind and helpful. The market is right across the street and lines of different restaurants are walkable along with a grocery store as well. I would very much recommend staying here!
Stayed 2 nights in Apr 2025

10/10

Stayed 2 nights in May 2025

10/10

Un excelente sitio para descansar, el personal son extraordinarioa por eso no pongo nombres porque todos son buenísimos, los felicito son un gran equipo. Gracias por todas sus atenciones. Espero verlos pronto.
Stayed 1 night in Apr 2025

10/10

Está muy linda y todo es nuevo, son atentos y sobretodo amables lo recomiendo ampliamente
Stayed 1 night in Apr 2025

10/10

Excelente todo me encantó mucho, el hotel es nuevo y el servicio y ambiente muy bien
Stayed 1 night in Apr 2025