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Hotel 28

3.0 star property
Hotel with free parking, steps from Mercado 28

Choose dates to view prices

Photo gallery for Hotel 28

Exterior detail
Poolside bar
Sundeck
Exterior
Hypo-allergenic bedding, memory foam beds, minibar, in-room safe
Located close to Mercado 28 and Cancun Mall, Hotel 28 provides a poolside bar, a terrace, and an outdoor entertainment area. Stay connected with free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Kitchen

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Two Bedroom Junior Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Two Bedroom Junior Suite

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Two Bedroom Deluxe Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Studio Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
Smart TV
Hypo-allergenic bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 6 min walk - 0.4 miles
  • Las Palapas Park - 9 min walk - 0.5 miles
  • Plaza Las Americas - 2 min drive - 1.3 miles
  • Cancun Mall - 4 min drive - 2.0 miles
  • Langosta Beach - 11 min drive - 5.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Doña Fany - ‬1 min walk
  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪Cocktelería El Cejas - ‬2 min walk
  • ‪Emara Antojitos Yucatecos - ‬1 min walk

About this property

Hotel 28

Hotel near Cancun Mall
Located close to Mercado 28, Hotel 28 provides a poolside bar, a terrace, and an outdoor entertainment area. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), airport drop-off service (surcharge), and outdoor furniture
  • Beach towels
Room features
All guestrooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Hypo-allergenic bedding and memory foam beds
  • Showers and shampoo
  • 45-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, kitchens, and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 120 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (9:00 AM - 9:30 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Frequently asked questions

Does Hotel 28 have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel 28 pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel 28?

Self parking is free at this property.

What time is check-in at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Hotel 28?

Check-out is at noon.

Does Hotel 28 provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 850 per vehicle applies.

Where is Hotel 28 located?

Located in Downtown Cancun, this hotel is steps from Mercado 28 and 2.1 mi (3.3 km) from Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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Reviews

Hotel 28 Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 61 out of 69 reviews
Rating 8 - Good. 4 out of 69 reviews
Rating 6 - Okay. 1 out of 69 reviews
Rating 4 - Poor. 1 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

Reviews

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.
Stayed 8 nights in Oct 2025

10/10 Excellent

Yusniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel l, true hidden gem
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Troy Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .
Stayed 3 nights in Oct 2025

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! Costumer service was amazing everyone was super friendly! They have a security gate and made us feel so safe! Our studio suite was very clean and housekeeping made sure it stayed that way every day! The location was perfect only 5 min from the ADO bus station and in walking distance from Mercado 28 and Parque las Palapas! We had a few drinks at the pool and they were really good! Overall a really quiet place to enjoy without any crowds!
Stayed 5 nights in Aug 2025

10/10 Excellent

Brandon

Liked: Amenities
Francisco was a great help. So were the front desk employees
Stayed 1 night in Aug 2025

10/10 Excellent

LEONIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean, the loved the pool. Room needs side tables for the sofa and a coffee table.
Stayed 1 night in May 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in was very inconvenient. Our flight came in after 6 PM. Therefore, there was nobody at the front desk. The front desk was closed. I went there one time then I had to leave. I came back around because I needed to check in. Finally, the security guard came out and he’s the one that let me in, but it was very inconvenient. I had four minors with me and it was 1 AM
Stayed 1 night in Jun 2025

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comme sur les photos! Installation très bien! Parfait pour notre seule nuit à Cancun
Stayed 1 night in Oct 2025

10/10 Excellent

Julio C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
esta muy limpia y comoda la habitacion
Stayed 3 nights in Oct 2025

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Stayed 7 nights in Sep 2025

10/10 Excellent

Cosme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estadía en Hotel 28 en Cancún fue realmente excelente ⭐️⭐️⭐️⭐️⭐️. La propiedad es impecable en todo sentido y me hizo sentir muy bien. Además, su ubicación es perfecta: a pocos pasos está el Mercado 28, con infinidad de tiendas de artesanías, y también el Parque de las Palapas, donde hay fiesta, buena comida y ambiente todos los días. No es un hotel frente al mar, pero eso no es problema, ya que hay muchas playas cercanas a las que se puede llegar en carro y disfrutar de un buen día. Lo que más me gustó es que, si quieres comer, solo sales y encuentras restaurantes con excelente atención, música en vivo y precios accesibles. El hotel es muy agradable, con estacionamiento al frente, lo cual lo hace aún más cómodo. Sin duda, una experiencia que me encantó y que recomiendo.
Stayed 3 nights in Sep 2025

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Discriminacion por homofobia
Stayed 9 nights in Aug 2025

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble hotel en medio de la ciudad. 100% recomendable para familias por la calidad de las camas y habitaciones. Buen precio y mejor servicio. Un español encantado de su gente mexicana!!!!! 100% satisfacción!!!
Stayed 1 night in Aug 2025

4/10 Poor

Wale

Disliked: Cleanliness, staff & service, property conditions & facilities
Olay
Stayed 1 night in Aug 2025

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people working there. Security guard was awesome
Stayed 2 nights in Aug 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, Francisco the manager was very nice and professional will be staying here again soon.
Stayed 1 night in Aug 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and friendly. The front receptionist helped me book my tours. The pool is right in the middle and is easily accessible to all. Mercado 28 is right in the front of the hotel. I would book again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil. Hotel très propre, piscine très propre. Literie très confortable. Très bien situé proche d’un marché artisanal. Je le recommande.
Stayed 3 nights in Jul 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar sin duda alguna volvería a reservar
Stayed 3 nights in May 2025

10/10 Excellent

Avedis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and personnel. One of the finest five-star hotels in Lebanon. Highly recommended.
Stayed 1 night in Apr 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities
This place was very clean. The size of the room was more than enough to accommodate one adult and two teenage boys.
Stayed 1 night in Jul 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Downtown Cancun

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.
Stayed 1 night in Jul 2025

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