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Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

4.5 star property
Travelers discover oceanfront serenity at this adults-only Riviera Cancun retreat, where beach massages complement water adventures like scuba diving

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4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars - Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated (Puerto Morelos)
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View from property - Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated (Puerto Morelos)
View from property - Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated (Puerto Morelos)
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At Hideaway at Royalton Riviera Cancun, an adults-only all-inclusive resort, guests enjoy a peaceful escape with practical luxuries. Enjoy a free breakfast buffet, beachside massages, yoga on white sand shores, snorkeling, kayaking, and 10 diverse restaurants.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(22 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

7.4 out of 10
Good
(62 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out

  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Luxury Presidential One Bedroom Suite Ocean View Diamond Club | Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

7.2 out of 10
Good
(11 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out

  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Located in Puerto Morelos, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is next to a golf course and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Arrecife de Puerto Morelos National Park and El Sol de Cancun are also worth visiting. Looking to get your feet wet? Windsurfing and fishing adventures can be found near the property. Visit our Puerto Morelos travel guide
Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500

What's nearby

  • Breathtaking
    Arrecife de Puerto Morelos National Park
    5 min walk - 0.3 miles
  • Puerto Morelos beach Mayan riviera Caribbean sea
    Puerto Morelos Beach
    29 min drive - 10.5 miles
  • Sand sculpture of Mayan calendar. Truly a work of art!
    Ojo de Agua Beach
    32 min drive - 12.3 miles
  • Cancun_PuertoMorelosTownSquare_6260342163
    Puerto Morelos Town Square
    33 min drive - 12.5 miles
  • Moon Palace Golf Club
    19 min drive - 7.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    19 min drive

Restaurants

  • the cave
    19 min walk
  • Agave Mexican Cuisine
    16 min walk
  • The Grill
    17 min drive
  • Diamond Club Lounge
    15 min walk
  • Grand Central Buffet
    16 min drive

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Luxury all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
At Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated, you can look forward to a free breakfast buffet, an adjacent golf course, and a casino. This property is a great place to bask in the sun with a beachfront location, 5 beach bars, and beach massages. Treat yourself to a Swedish massage, a body treatment, or aromatherapy at The Royal Spa, the onsite spa. Be sure to enjoy a meal at the 10 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; other things to do include snorkeling, kayaking, and scuba diving. Free in-room WiFi is available to all guests, along with a nightclub and 6 swim-up bars.
You'll also enjoy perks such as:
  • 2 outdoor pools along with 6 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • 3 indoor tennis courts, express check-out, and express check-in
  • A billiards/pool table, a 24-hour front desk, and beach towels
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 343 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and pillow menus.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • 49-inch plasma TVs with premium channels
  • Separate sitting areas, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-005839/2025

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a pool?

Yes, this property has 2 outdoor pools.

Is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include volleyball, dance classes, yoga classes, and more.

Where is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated located?

Located in Puerto Morelos, this beachfront property is next to a golf course, just steps from Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Moon Palace Golf Club and Go Grand Outlet Riviera Maya are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated Reviews

8.4

Very Good

9.2

Cleanliness

8.4

Amenities

8.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 32 out of 53 reviews
Rating 8 - Good. 6 out of 53 reviews
Rating 6 - Okay. 9 out of 53 reviews
Rating 4 - Poor. 4 out of 53 reviews
Rating 2 - Terrible. 2 out of 53 reviews

Reviews

10/10 Excellent

Gregg Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was extremely nice and accommodating. The resort was beautiful.
Stayed 4 nights in Feb 2026

10/10 Excellent

Alisha Ann

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant to be around. No pressure at all
Stayed 4 nights in Jan 2026

10/10 Excellent

Belinda

Liked: Cleanliness, amenities, property conditions & facilities
Clean facility and the hospitality. Enjoyed the Dorado for Breakfast and Lunch. Night entertainment music was great.
Stayed 4 nights in Jan 2026

8/10 Good

Laura Pax

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff all super friendly, sometimes slow but always kind!
Stayed 6 nights in Dec 2025

10/10 Excellent

Jovan

Liked: Cleanliness, amenities, property conditions & facilities
Staff, food, amenities and the entertainment are beyond limits except that our room are not ready until 5:45pm which is unacceptable. Even though we arrive in the resort around 2pm.
Stayed 5 nights in Dec 2025

8/10 Good

Robert Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Room - Didnt receive clean towels when out. They did respond quickly. Staff- Very professional. Guermo at the pool was lovely and efficient. We got tired of all the add-ons the tried to sell us again and again. Many times a day. Victor who worked with us through Expedia was wonderful.
Stayed 7 nights in Jan 2026

8/10 Good

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Room cleanliness was a 7.5/10. It was clean; towels were changed daily and bed was made. Also floors were freshly mopped every other day. I found the faucet in the sink and shower were a little dirty, build up from hard water? The water in the showers smelled weird and so did the sink. I noticed my pillowcase wasn’t changed one day when I requested it was. Not a big deal just something small. Staff was almost always excellent. Kind, nice, welcoming and always said good morning or hello which was pleasant. I didn’t find the bed all that comfortable but I was so tired it didn’t matter most nights. I don’t LOVE the drinks. The margaritas didn’t taste like the real deal because everything used that sugary mix. Aperol spritz were goo, prosecco was good, beer was amazing and refreshing. Air conditioning and fans were great but loud. If you like white noise this works well. Pools were great so we’re hot tubs. Food I would need a write a completely separate review. Dining at the Dorado (hideaway seafood spot) alone is worth having access to the adults only! Buffet was good if you knew what to get, fresh pizza from the oven, tacos, stir fry, I found a fly in my lettuce twice. What are you gonna do. Fruit was great and fresh and LOTS of variety. I really like the Mexican spots for dinner and even GRAZIE was good my steak was honestly cooked better then at the steakhouse. Beach was beautiful. Water was beautiful. I spent wayyy more time I did there than at the pool!
Stayed 7 nights in Jan 2026

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful and all of the staff was welcoming and friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Vivian

Liked: Cleanliness, amenities, property conditions & facilities
Lydia the GM and Yael in guest services were amazing. I would come back here. Clean lovely staff and best of all the spa was relaxing.
Stayed 5 nights in Feb 2026

10/10 Excellent

Rebekka Ann

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean. Room service was wonderful as well. The staff were absolutely amazing kind and super helpful! The cooks are the only staff that did not appear to be happy. The rest of the resort staff 5 stars! Some of the nicest people we have ever met! We had a wonderful time and it was so beautiful the resort and the property. The ocean was an absolute pleasure!
Getting ready for karaoke night!
Part of the property
Zen Tappenyaki the best restaurant on the property by far!
Open music and dancing outside
Stayed 6 nights in Feb 2026

10/10 Excellent

Vasudha

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time!
Stayed 3 nights in Jan 2026

10/10 Excellent

Shirleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well lit, the staff was pleasant and helpful shout out to Vanessa, Briana, and Alejandro. The spa was amazing, the food was great.
Stayed 2 nights in Jan 2026

10/10 Excellent

Krystle

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 5 nights in Jan 2026

6/10 Okay

scott

Liked: Cleanliness
Average
Stayed 3 nights in Feb 2026

10/10 Excellent

Sarah Caitlyn

Liked: Cleanliness, amenities, property conditions & facilities
Really appreciate our Expedia rep Andy! I had no idea that we would have someone in the hotel that was accessible to help us at any time. He was very attentive to our needs at all times and helped us have an amazing stay. He went above and beyond. Thanks again Andy!!! Thanks to the Royalton it was a beautiful resort.
Stayed 4 nights in Jan 2026

6/10 Okay

Mary Elizabeth

Liked: Cleanliness
There were so many great things about this resort and there were a lot of disappointments, but my Expedia concierge, Gonzalo was my saving grace!
Stayed 7 nights in Dec 2025

10/10 Excellent

Bobby

Liked: Cleanliness, amenities, property conditions & facilities
All Of the above
Stayed 5 nights in Jan 2026

10/10 Excellent

Diana Tran

Liked: Cleanliness, amenities, property conditions & facilities
Great service! Andy and Yael went above and beyond to make sure I was well taken care of. They handled my reservations and patiently answered all my questions. I was genuinely surprised by how well I was treated. I felt like a VIP from the moment I arrived at the resort. Thank you so much for making my solo trip feel extra special!
Stayed 4 nights in Jan 2026

4/10 Poor

Josh

Disliked: Cleanliness
Property stunk like sewage, reservations for restaurants were not available and buffet food was poor
Stayed 3 nights in Jan 2026

6/10 Okay

kwesi

Liked: Staff & service
The entire place smelt like sewage. Buffet food was awful. Resturant bookings were a nightmare.
Stayed 4 nights in Jan 2026

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No amenities ,
Stayed 4 nights in Jan 2026

4/10 Poor

Darshak

it was not a great experience this time
Stayed 3 nights in Dec 2025

6/10 Okay

Flora

Liked: Staff & service
Poor quality of food
Stayed 5 nights in Dec 2025

2/10 Terrible

Michael Allan

Liked: Cleanliness, property conditions & facilities
Total lack of service regarding cash requests. Didn’t get what we paid for.
Stayed 10 nights in Jan 2026

2/10 Terrible

jeffrey

Liked: Property conditions & facilities
Did not get the king bedded room I reserved. Resort never honored my $600 resort credit through Expedia (claims to not know about it) and the desk for expedia in the lobby did nothing. Contacted Expedia and they tried 3 times to contact hotel,, no one answers the phone. I agree, tried to call the butler and guest services from room. Butler made up for it on day 2 after I searched to find them. Noisy jacuzzi at pool, loud entertainment at night,, closet door broken (fixed by eng), shampoo pump broken (fixed by hskp), mini bar not restocked, no controlling pool chair holding-for hours!
Stayed 3 nights in Jan 2026