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Hampton Inn by Hilton Cancun Cumbres

3.5 star property
Hotel with free breakfast, in the vicinity of Cancun Mall

Choose dates to view prices

Photo gallery for Hampton Inn by Hilton Cancun Cumbres

Serves lunch and dinner
Exterior
Terrace/patio
Business center
Exterior
Hampton Inn by Hilton Cancun Cumbres is near the Maya Museum and La Isla Shopping Mall. Guests enjoy a breakfast buffet, meals at the restaurant, dry cleaning, a pool with sun loungers, a terrace with scenic views, free WiFi, and helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • 24/7 front desk
  • Parking available
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 Queen Bed, Non Smoking, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Non Smoking, Refrigerator

7.0 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Non Smoking, Refrigerator

Studio, 1 Queen Bed, Non Smoking, Refrigerator | Premium bedding, minibar, in-room safe, desk

Studio, 1 Queen Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower) | Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard with View

Premium bedding, minibar, in-room safe, desk

Double Room Standard with View

  • 30 sq m
  • Sleeps 4

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About the neighborhood

Map
Blvd Luis Donaldo Colosio Mza, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 9 min drive - 2.9 miles
  • Cancun Mall - 23 min drive - 5.7 miles
  • Playa Tortugas - 30 min drive - 7.1 miles
  • Tortuga Beach - 43 min drive - 8.8 miles
  • Cancun Convention Center - 55 min drive - 10.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪TGI Fridays - ‬1 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Carnitas Cumbres - ‬6 min walk
  • ‪Divina Carne - ‬1 min walk

About this property

Hampton Inn by Hilton Cancun Cumbres

Hotel near Cancun Mall
Located close to Maya Museum of Cancun and La Isla Shopping Mall, Hampton Inn by Hilton Cancun Cumbres provides a free breakfast buffet, a terrace, and dry cleaning/laundry services. The on-site restaurant, Lobby Bar, offers lunch, dinner, and kids' meals. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Self parking (surcharge), a reception hall, and tour/ticket assistance
  • Smoke-free premises, multilingual staff, and an elevator
  • Meeting rooms, a 24-hour front desk, and a front-desk safe
  • Guest reviews say great things about the helpful staff and location
Room features
All 141 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LCD TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (MXN 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Built in 2017
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500.00 per accommodation, per stay
Welcoming dogs and cats only
2 total (up to 26 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: MXN 20 per day
  • Pet fee: MXN 500.00 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hilton Cancun Cumbres Hotel
Hampton Inn Hilton Cumbres Hotel
Hampton Inn Hilton Cancun Cumbres
Hampton Inn Hilton Cumbres
Hampton Inn by Hilton Cancun Cumbres Hotel
Hampton Inn by Hilton Cancun Cumbres Cancun
Hampton Inn by Hilton Cancun Cumbres Hotel Cancun

Frequently asked questions

Does Hampton Inn by Hilton Cancun Cumbres have a pool?

Yes, this property has an outdoor pool.

Is Hampton Inn by Hilton Cancun Cumbres pet-friendly?

Yes, Hampton Inn by Hilton Cancun Cumbres allows cats and dogs (limit 2 total) with a maximum weight of up to 26 lbs per pet. There's a fee of MXN 500.00 per accommodation, per stay.

How much is parking at Hampton Inn by Hilton Cancun Cumbres?

Self parking is available for MXN 20 per day.

What time is check-in at Hampton Inn by Hilton Cancun Cumbres?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hampton Inn by Hilton Cancun Cumbres?

Check-out is at noon.

Where is Hampton Inn by Hilton Cancun Cumbres located?

Situated in Cancun, this hotel is within 12 mi (20 km) of Cancun Mall, Tortuga Beach, and Moon Palace Golf Club. Cancun Convention Center and La Isla Shopping Mall are also within 16 mi (25 km).

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Reviews

Hampton Inn by Hilton Cancun Cumbres Reviews

8.4

Very Good

8.8

Cleanliness

8.8

Location

8.6

Staff & service

8.2

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 485 out of 939 reviews
Rating 8 - Good. 265 out of 939 reviews
Rating 6 - Okay. 112 out of 939 reviews
Rating 4 - Poor. 42 out of 939 reviews
Rating 2 - Terrible. 35 out of 939 reviews

Reviews

8/10 Good

Cornel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Spoke English very well and accommodating to request. I would stay here again!
Stayed 4 nights in Sep 2025

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jul 2025

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Good customer service
Stayed 3 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location free shuttle to the airport nice location
Stayed 1 night in Jan 2023

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a short term stay. The staff was amazing. Only thing I didn’t like was the breakfast offered it was subpar.
Stayed 6 nights in Mar 2024

10/10 Excellent

Mitchell

Liked: Staff & service, property conditions & facilities
Drink voucher at a popular restaurant across the street. Great luggage service and fast check in.
Stayed 1 night in Mar 2023

2/10 Terrible

Sofia

Disliked: Staff & service, amenities, property conditions & facilities
i didnt receive any room , the told me they have no rooms available so i have to move to another hotel
Stayed 1 night in Apr 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had not realized that parking was not free. It wasn't expensive but having to pay every time I left was a pain.
Stayed 1 night in Mar 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Feb 2024

4/10 Poor

Joan

Liked: Staff & service
Disliked: Cleanliness
Not worth the money
Stayed 2 nights in Dec 2024

6/10 Okay

Jonathan

Disliked: Amenities
This isn t your best option even for a quick stop around Cancun. Just reserved 1 night before taking my fly the next morning. The Hotel is far from everything, reception is unpleasant, breakfast a disaster. Consider only if this is your last option.
Stayed 1 night in Apr 2024

6/10 Okay

Doug

Super bowl day the bar only had a couple beers no other drinks were served.
Stayed 1 night in Feb 2024

6/10 Okay

SIMA

Liked: Cleanliness, staff & service
Water was leaking from ceiling in bathroom.

4/10 Poor

Shaquria

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are out of date and old the bed and pillows are horrible. The room was not cleaned well upon check in.
Stayed 6 nights in Apr 2023

6/10 Okay

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was too soft so didn’t sleep much. We reserved a room with two double beds but received a room with one double bed. Very uncomfortable to share a double bed. Another reason we didn’t sleep much. Otherwise, nice area with several choices of restaurants & shopping within walking distance.
Stayed 1 night in Apr 2024

6/10 Okay

Angel

Liked: Cleanliness, staff & service, amenities
Problems with the water.
Stayed 3 nights in Jul 2022

8/10 Good

Nadyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time coming to this location and I would return. PROS: 1. Breakfast was always good too because you were offered Mexican and American options. 2. Easy check in / out 3. Pleasant front desk people 4. Quiet rooms /area 5. Multiple restaurants nearby 6. Close to the airport CONS: 1. The hotel offers to help qith excursions; however, the person took too long to get back at me, so I went with another company. 2. The bathroom tiles can use a bit of bleach and scrubbing, especially, the grout areas. 3. Small rooms /bathroom
Stayed 4 nights in Nov 2023

4/10 Poor

SANDI

Disliked: Amenities, property conditions & facilities
The property is near decent restaurants in walking distance. Local bus stop was not in sight. It’s away from the attraction zone. Taxi was expensive for trips to the hotel zone. Staff is not up to par with their customer service. I wasn’t told where everything was or what amenities they offered upon checking in. Also had to wait until check in time. There wasn’t an early check in option. Hotel staff kept my luggage for me as a courtesy. This hotel benefits locals and people with their own transportation. Walls are super thin, water pressure in my room was low. Bed is not cozy, small, and mattress seem out dated. I had a Nice view of restaurants and didn’t have any issues sleeping. Breakfast was not what I expected from a Hilton brand. It was disappointing. I couldn’t eat more than one piece of fruit. I didn’t see oatmeal, waffles, breakfast sausage etc. not even cereal. I paid close to $300 for two nights so I expected more.
Stayed 2 nights in Feb 2023

8/10 Good

MARIA ISELA BARRAGÁN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La zona es linda, esta dentro de un complejo comercial y residencial. Creo que la limpieza y mantenimiento de las habitaciones podrían mejorar. El bufete es bueno y sustancioso. Cerca del aeropuerto, universidades y del Teletón. La entrada es un poco confusa, pues el hotel no se aprecia a pie de la carretera, y si te pasas la desviación debes de dar una gran vuelta. Sin duda volveria a hospedarme allí.
Stayed 4 nights in Sep 2025

4/10 Poor

LUIS ERNESTO VELAZQUEZ

Liked: Cleanliness, property conditions & facilities
No me dieron la habitación que reservé y no me dieron solución al problema.
Stayed 1 night in Sep 2025

10/10 Excellent

Rita Eugenia Vargas de

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel esta comodo, la atencion de algunos recepcionistas es distraida, salvo la de Alejandra. El desayuno es muy limitado pero hay muchas opciones en la plaza
Stayed 2 nights in Aug 2025

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien y muy limpio todo
Stayed 4 nights in Aug 2025

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion, facil estacionar, zona segura. Lo unico es que habia un piso roto en la habitacion
Stayed 1 night in Aug 2025

10/10 Excellent

Gabriela Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y atencion del personal
Stayed 1 night in Jul 2025

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