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Hampton Inn by Hilton Cancun Cumbres

3.5 star property
Hotel with free breakfast, in the vicinity of Cancun Mall

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Photo gallery for Hampton Inn by Hilton Cancun Cumbres

Reception
Exterior
Outdoor pool, pool umbrellas, sun loungers
Exterior
Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Pool
  • Breakfast included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 Queen Bed, Non Smoking, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Non Smoking, Refrigerator

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Non Smoking, Refrigerator

Studio, 1 Queen Bed, Non Smoking, Refrigerator | Premium bedding, minibar, in-room safe, desk

Studio, 1 Queen Bed, Non Smoking, Refrigerator

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower) | Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Double/Twin (3Ad)

  • Sleeps 3

Double/Twin (2Ad+2Chd)

  • Sleeps 4

Double/Twin

  • Sleeps 2

Double/Twin (2 Ad+1 Child)

  • Sleeps 3

Single

  • Sleeps 1

View all photos for Double Room Standard With View

Premium bedding, minibar, in-room safe, desk

Double Room Standard With View

  • Sleeps 4
  • 2 Queen Bed(s)

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About the neighborhood

Map
Blvd Luis Donaldo Colosio Mza, Cancun, QROO, 77500

What's nearby

  • Cancun Mall - 12 min drive - 7.6 miles
  • Delfines Beach - 19 min drive - 12.8 miles
  • La Isla Shopping Mall - 20 min drive - 12.6 miles
  • Iberostar Cancun Golf Course - 22 min drive - 14.3 miles
  • Tortuga Beach - 24 min drive - 9.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Starbucks - ‬19 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Burger On - ‬18 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Mar de Miel - ‬2 min drive

About this property

Hampton Inn by Hilton Cancun Cumbres

Hotel near Cancun Mall
Located close to Maya Museum of Cancun and La Isla Shopping Mall, Hampton Inn by Hilton Cancun Cumbres provides a free breakfast buffet, a terrace, and dry cleaning/laundry services. The on-site restaurant, Lobby Bar, offers lunch, dinner, and kids' meals. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Self parking (surcharge), tour/ticket assistance, and multilingual staff
  • A 24-hour front desk, a reception hall, and smoke-free premises
  • Meeting rooms, a front-desk safe, and an elevator
  • Guest reviews say great things about the helpful staff and location
Room features
All 141 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LCD TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (MXN 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Built in 2017
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500.00 per accommodation, per stay
Welcoming dogs and cats only
2 total (up to 26 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: MXN 20 per day
  • Pet fee: MXN 500.00 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hilton Cancun Cumbres Hotel
Hampton Inn Hilton Cumbres Hotel
Hampton Inn Hilton Cancun Cumbres
Hampton Inn Hilton Cumbres
Hampton Inn by Hilton Cancun Cumbres Hotel
Hampton Inn by Hilton Cancun Cumbres Cancun
Hampton Inn by Hilton Cancun Cumbres Hotel Cancun

Frequently asked questions

Does Hampton Inn by Hilton Cancun Cumbres have a pool?

Yes, this property has an outdoor pool.

Is Hampton Inn by Hilton Cancun Cumbres pet-friendly?

Yes, Hampton Inn by Hilton Cancun Cumbres allows cats and dogs (limit 2 total) with a maximum weight of up to 26 lbs per pet. There's a fee of MXN 500.00 per accommodation, per stay.

How much is parking at Hampton Inn by Hilton Cancun Cumbres?

Self parking is available for MXN 20 per day.

What time is check-in at Hampton Inn by Hilton Cancun Cumbres?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hampton Inn by Hilton Cancun Cumbres?

Check-out is at noon.

Where is Hampton Inn by Hilton Cancun Cumbres located?

Situated in Cancun, this hotel is within 9 mi (15 km) of Cancun Mall, Ventura Park Cancun, and Tortuga Beach. Moon Palace Golf Club and Cancun Convention Center are also within 12 mi (20 km).

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Hampton Inn by Hilton Cancun Cumbres Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 459 out of 901 reviews
Rating 8 - Good. 261 out of 901 reviews
Rating 6 - Okay. 110 out of 901 reviews
Rating 4 - Poor. 38 out of 901 reviews
Rating 2 - Terrible. 33 out of 901 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was kind and helpful, when needed, including cleaning crew, kitchen team and security outside at parking area.
Stayed 6 nights in Mar 2025

10/10 Excellent

azael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servicio
Stayed 1 night in Jan 2025

10/10 Excellent

Evelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance of multiple shops for pretty much all of your needs. There is also a shopping mall right across the street. The staff were incredibly friendly and helpful. I really enjoyed our stay. Thank you Hampton Inn!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Clean, good breakfast, walking distance to convenience stores, restaurants and pharmacies. We took uber as main transportation and it was great and affordable
Stayed 4 nights in Mar 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Great for our purposes. No negative feedback
Stayed 1 night in Feb 2025

8/10 Good

Avilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, we had to change rooms because the electrical went out on the room but the staff quickly got us another room
Stayed 4 nights in Jan 2025

10/10 Excellent

François

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very clean and surrounded by restaurants which means that we dont have to take the car to get kunch or dinner.
Stayed 1 night in Nov 2024

2/10 Terrible

JOSE

Disliked: Staff & service, amenities, property conditions & facilities
Nothing was unique about this property, probably the only Hampton Inn that doesn't meet the Hilton Standards.
Stayed 1 night in Mar 2025

6/10 Okay

Betilde

Liked: Cleanliness, staff & service, amenities
Hotel is well situated and clean. Had some maintenance issues with toilet not functioning properly. Overall it was a good hotel.
Stayed 4 nights in Jan 2025

6/10 Okay

Rocio

Liked: Cleanliness, staff & service, amenities
The hotel is a 3 start the room were decent, bathroom shower could use some cleaning. Beds were comfortable. The room Has space to open your luggage. It’s far from the beaches and getting an uber back is really expensive.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Sep 2024

6/10 Okay

Betilde

Liked: Cleanliness, staff & service
We liked the location, and the staff, and the cleanliness of the place. We had issues with the air conditioning and clogged bathroom, fortunately they fixed it right away.
Stayed 4 nights in Jan 2025

2/10 Terrible

Sofia

Disliked: Staff & service, amenities, property conditions & facilities
i didnt receive any room , the told me they have no rooms available so i have to move to another hotel
Stayed 1 night in Apr 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had not realized that parking was not free. It wasn't expensive but having to pay every time I left was a pain.
Stayed 1 night in Mar 2025

8/10 Good

Marci

Liked: Staff & service, property conditions & facilities
Good opportunity to grab items from shopping next door.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money would recommend everyone to stay there
Stayed 3 nights in Aug 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very easy the surrounding areas for eating and finding anything you may forget for your travel and you have and excellent area for parking
Stayed 1 night in Mar 2024

6/10 Okay

Muthuvel

Liked: Amenities, property conditions & facilities
Closeby there is Walmart, Sam’s club, a few restaurants. The hotel charged additional tax beyond what was paid as total amount to Expedia. The hotel staff said it’s local tax. That was unexpected!
Stayed 6 nights in Dec 2024

6/10 Okay

Michel

Liked: Cleanliness, room comfort
Very hard to communicate we are English
Stayed 2 nights in Jan 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a short term stay. The staff was amazing. Only thing I didn’t like was the breakfast offered it was subpar.
Stayed 6 nights in Mar 2024

10/10 Excellent

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our regular hotel for our twice monthly trips to Cancun.
Stayed 1 night in Feb 2024

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities
Have shopping, restaurants and lots of others stuff around. Close to the airport and friendly staff.
Stayed 1 night in Jul 2023

6/10 Okay

jinous

Liked: Staff & service, property conditions & facilities

Itchy bedsheet but rest was ok for our1night stay

Overall it was ok. It took much longer as I expected to check in as there was one one person behind the counter . Room was ok and wasn’t too bad in terms of cleanliness but bedsheets were terribly old and felt scratchy and rough to the touch. It was very itchy
Stayed 1 night in Dec 2024

4/10 Poor

Mark

Liked: Amenities
Disliked: Property conditions & facilities
The hotel is situated in a nice location surrounded by various amenities however this must be the worst Hampton by Hilton I've ever stayed in. The receptionist was okay however the room facilities and breakfast options weren't great. The next day they happened to not replace our towels and left us without any towels after coming back from excursion. I had to call twice to resolve this issue. The tap was missing a sink plug, the toilet didn't flush properly, and the shower base had mould in the corners.
Stayed 2 nights in Feb 2025