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Hotel Las Palmas en Laurel

Property class: 3

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Photo gallery for Hotel Las Palmas en Laurel

A bedroom with a bed, a wooden dresser, a mirror, and a small stool. - Hotel Las Palmas en Laurel (Cancun)
A kitchenette with a refrigerator and a small wooden table. - Hotel Las Palmas en Laurel (Cancun)
A corner room with a wooden bench and a metal rod for hanging items. - Hotel Las Palmas en Laurel (Cancun)
A flat-screen TV mounted on a wall. - Hotel Las Palmas en Laurel (Cancun)
A bathroom with a toilet, a shower, and a sink. - Hotel Las Palmas en Laurel (Cancun)
Hotel Las Palmas en Laurel provides a restaurant and more. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

A neatly made bed with a patterned bedspread, a wooden headboard, and a bedside table with a mirror.

Standard Double Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

A room with two single beds, a ceiling light, a wall-mounted picture, and a patterned curtain.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Triple Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

A room with two beds, a bench, and a wall-mounted shelf.

Family Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

About the neighborhood

Downtown Cancun, a neighborhood in Cancun, is home to Hotel Las Palmas en Laurel. Plaza Las Americas and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Cancun Cultural House and El Sol de Cancun are also worth visiting. Visit our Cancun travel guide
Map
8 C. Laurel, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    8 min walk - 0.5 miles
  • Mercado 23
    3 min walk - 0.2 miles
  • Las Palapas Park
    5 min walk - 0.3 miles
  • Plaza 28
    14 min walk - 0.8 miles
  • La Sagrada Familia Parish
    5 min drive - 1.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    24 min drive

Restaurants

  • La Parrilla
    6 min walk
  • El Paisano Del 23
    4 min walk
  • McDonald's
    5 min walk
  • La Suegra
    4 min walk
  • Subway
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Las Palmas en Laurel have a pool?

Yes, this property has an outdoor pool.

Is Hotel Las Palmas en Laurel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Hotel Las Palmas en Laurel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Las Palmas en Laurel?

Check-out is at 11:00 AM.

Where is Hotel Las Palmas en Laurel located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of Mercado 23, Las Palapas Park, and Benito Juarez Municipal Building. Mercado 28 and PlayCity Casino are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Las Palmas en Laurel Reviews

7.8

Good

7.6

Cleanliness

6.6

Amenities

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 20 out of 44 reviews
Rating 8 - Good. 12 out of 44 reviews
Rating 6 - Okay. 5 out of 44 reviews
Rating 4 - Poor. 1 out of 44 reviews
Rating 2 - Terrible. 6 out of 44 reviews

Reviews

Verified review

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super easy to check in and out very hidden and a little hard to find but perfect once we did. Thank you
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Artemio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was polite and friendly I asked for place to eat and he gave me exact directions to get couple of places for dinner
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

roxanne

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, felt safe. Feont desk was helpful and the breakfast came in handy
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Joel

Liked: Cleanliness

Convenient for travel by bus.

This hotel is on a side street just behind the ADO bus station in Cancun Central. I chose it because I wanted easy access to the busses for travelling around the area and also close enough to an area suitable for my running. It is about 0.7 miles (1.1 km) walk to the front entrance of the Puerto Cancun Mall Complex (with stone columns) where you have a nice flat sidewalk that will take you down Avenida Bonampak to Avenida Kukulcan for the start of the cycling/running path at Km 0 that goes north through the Zona Hotelera. The hotel is no frills, but I don't go on vacation to lounge inside the hotel all day. The room was clean, the shower and toilet worked, the AC worked, and the TV worked.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Simon

Liked: Cleanliness, staff & service
Great Staff
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter felt unsafe the moment she walked in. The first staff member host at the front when I went to check in during the check-in took a vape and then exhaled it right into my face. The room looked like something out of a jail cell with no guards and was on the first floor which just made me feel unsafe having my daughter with me. The room was dirty. I was looking for a two-bedroom place as I had seen in the pictures but the room that I was given had a small rickety bed. We left and discussed the room and I decided to come back later to just cancel the room. As I walk back in to get some items there were more middle-aged creepy looking men in the cafeteria smoking cigarettes and cigars in the common areas which again didn't make me feel good so I went to check out and asked the second host about getting a refund and he said to just contact Expedia about it after telling him that my daughter didn't feel safe there.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maikel

Liked: Cleanliness, staff & service, amenities
La atención fue buena, la habitación limpia, lugar trankilo
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Alfredo

Precio calidad, está bien y también se ofrece desayuno.
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Vitor Emanuel de

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito ruim, condições horríveis, na entrada entregam as chaves e controles em uma bolsa de plástico toda engordurada. O quarto não tinha estrutura nenhuma, as coisas todas velhas e quebradas. O chuveiro não funcionava e nada prestava. O ar-condicionado estava desligado no quadro de luz, precisei ver com o funcionário da recepção e ele me falou o que tinha que fazer, além disso não pediu meus documentos nem no check-in ou no check-out Não me senti nada seguro e não dormi direito. Precisei ir para outro hotel pois não tinha condições de ficar lá
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

ariel Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien es un buen lugar para pasar unos días.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Karen Maricruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, limpieza bien , alrededor bien , la cama un poco incómoda solo pasaría 1-2 noches en el lugar por el precio es una buena opción
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Dayner Saamir

Disliked: Cleanliness, amenities, property conditions & facilities
Me fui con un muy mal sabor de boca, el hotel tiene cucarachas, no servía el aire acondicionado y no había agua, por si eso fuera poco, me cobraron de mas a pesar, de que el costo ya estaba cubierto en su totalidad
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Nember

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La habiatacion fue buena y estaba limpia, solamente que el agua de la regadera y del lavamanos tenía un olor horrible
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

cesar

Disliked: Amenities
Pedí dos habitaciones y una de ellas tenía muy mal olor, el personal medio hamable y no tenía buena iluminación en el pasillo
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy limpio y muy cerca de la terminal ADO
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

german

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
EL desayuno es algo pobre, las calles de alrededor descuidadas y el WIFI malo en las habitaciones, ademas de que algunas partes del edificio estan algo descuidadas
Stayed 4 nights in Mar 2025
Verified review

6/10 Okay

Rodrigo Eduardo

Disliked: Staff & service, amenities
La ubicación es buena, las instalaciones son regulares ni malas ni buenas si buscas algo donde quedarte una o dos noches es el indicado, pero no esperes una buena atención por el personal del hotel, es pésima, y creo que deberían cambiar de actitud al final del día están prestando un servicio y si no dan una buena cara, alejaran a los turistas
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Ikjung

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
이호텔 시설이 너무 노후되어 사용이 어려울 정도임. 특히 수압이 너무 낮아 샤워가 불가능 할정도며 인터넷 와파이가 안되고 4박5일 동안 타올 한번 교체 해준적이 없으면 청소 한번 뿐임.
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

FILIBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pasamos bien la noche

Está bien, pero le falta algo de mantenimiento, en las habitaciones y falta que tengan agua caliente todo el día.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Thomas

Stayed 1 night in Aug 2026
Verified review

8/10 Good

Yuniel

Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Daniel leonardo

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Aria Joshua

Stayed 2 nights in Apr 2026