Ratings based on 2,139 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 27, 2024 on Expedia
Shout out to the all the people that work in the actual resort. If you need anything ask the bellhops, bartenders, and service workers. Forget the front desk people. Huge compliments to Jose and Edith and many of the other countless people that worked there that were kind and helpful.
by A verified traveler
Posted Mar 26, 2024 on Expedia
The hotel is dated but kept very clean. I would suggest that the restaurants be air conditioned and also not have the air conditioned set in the hotel rooms by the hotel. Some people like it either cooler or warmer.
by A verified traveler
Posted Mar 24, 2024 on Expedia
We had no towels in room when initially entering room. Air conditioner was not working. We Had to literally ask EVERYDAY for an adequate amount of towels and cloth’s for 2 persons! Elevator was out 2 of our 6 days and we were on the 6th floor. Limited restaurants open. Many staff members were rude and dismissive. The building in general is extremely outdated and needs many upgrades. Very limited entertainment. Would never return and honestly feel we should receive at the minimum a partial refund. It was without exaggeration the worst all inclusive experience we’ve ever had.
Comment from Hotel Management
Mar 25, 2024 by Concierge, Hotel Management
Dear Ronald,Thank you very much for taking the time to write this review and sharing with us your feedback. I truly regret to learn about the outcome of your experience. We strive to provide our esteemed guests with the best possible service, and when you feel that it fails to meet your expectations, we need to know and take action immediately. We remain at your service and we truly hope you will grant us the opportunity to welcome you again. Sincerely
by A verified traveler
Posted Mar 23, 2024 on Expedia
Comment from Hotel Management
Mar 23, 2024 by Concierge, Hotel Management
Dear Bradley,Thanks for staying here! Your opinion is very important to us.Regards
by A verified traveler from Winnipeg
Posted Mar 22, 2024 on Expedia
Comment from Hotel Management
Mar 23, 2024 by Concierge, Hotel Management
Dear Donna,Thank you for taking the time to evaluate our services. We appreciate your support and look forward to welcoming you back soon.Regards
by A verified traveler from Argyle
Posted Mar 21, 2024 on Expedia
I love this place I love the people please do not choose this place go somewhere else lol
Comment from Hotel Management
Mar 22, 2024 by Concierge, Hotel Management
Dear Don,We are delighted to know that you enjoyed your stay with us. We hope to have the honor of welcoming you again.Regards
by A verified traveler
Posted Mar 19, 2024 on Expedia
The property is old and run down. The shower water smells and came out brown. The AC didn’t work well so it was so hot in the room. There were only 2 out let’s in the entire room. The food at the buffet wasn’t very good. The pool closes early.
Comment from Hotel Management
Mar 21, 2024 by Concierge, Hotel Management
Dear Mayra,Thank you very much for taking the time to write this review and sharing with us your feedback. I truly regret to learn about the outcome of your experience. We strive to provide our esteemed guests with the best possible service, and when you feel that it fails to meet your expectations, we need to know and take action immediately. We remain at your service and we truly hope you will grant us the opportunity to welcome you again. Sincerely
by A verified traveler
Posted Mar 17, 2024 on Expedia
I love the property very nice the only thing . Is that I would wish is that they had a microwave
Comment from Hotel Management
Mar 21, 2024 by Concierge, Hotel Management
Dear Camile,Thank you for taking the time to share your experience it gives us great pleasure to read that you had a great time with us. I would like to thank you as well for the observations regarding our resort. it is of great help for us to continue improving. We hope to have the honor to see you soon. Kind regards
by A verified traveler from Paris
Posted Mar 16, 2024 on Expedia
We enjoyed our stay here. The staff were friendly, helpful, and fun. Great pool! Beautiful beach. Plenty of chairs for everyone and not overly crowded. However, the property is in desperate need of updates/repairs. 5 out of 7 days we stayed the house keeper would take all of our bath linens and NOT replace them. I’d have to go downstairs everyday and ask for towels which was an ordeal itself taking 20-30 min for anyone to bring anything. Every. Day. That was more annoying than anything. We probably will not stay here again despite the wonderful staff that made up for the property.
Comment from Hotel Management
Mar 16, 2024 by Concierge, Hotel Management
Dear Thomas,Thank you for taking the time to share your experience it gives us great pleasure to read that you had a great time with us. We are very pleased to read all the kind words regarding our staff and are proud to count on staff that is always ready to give their best at all times, would like to thank you as well for the observations regarding our resort. it is of great help for us to continue improving. We hope to have the honor to see you soon. Kind regards
by A verified traveler
Posted Mar 13, 2024 on Expedia
We have visited this resort for the past ten years. This year was totally disappointing. When we arrived 3 out of 4 couples did not receive the room we booked. There were no towels in any of the rooms, the phones, safes and refrigerators did not work either.
Comment from Hotel Management
Mar 16, 2024 by Concierge, Hotel Management
Dear Veronica,Thank you very much for taking the time to write this review and sharing with us your feedback. I truly regret to learn about the outcome of your experience. We strive to provide our esteemed guests with the best possible service, and when you feel that it fails to meet your expectations, we need to know and take action immediately. We remain at your service and we truly hope you will grant us the opportunity to welcome you again. Sincerely