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Four Points by Sheraton Cancun Centro

Property class: 4

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Photo gallery for Four Points by Sheraton Cancun Centro

A hotel room with a large bed, a desk with a chair, a bench, a TV, and a window with a view. - Four Points by Sheraton Cancun Centro (Cancun)
A rooftop pool area with lounge chairs and umbrellas, a clear sky, and a view of the cityscape. - Four Points by Sheraton Cancun Centro (Cancun)
A patio with two cushioned chairs and a small table, wooden beams, and a TV mounted on the wall. - Four Points by Sheraton Cancun Centro (Cancun)
A modern restaurant with multiple dining tables and chairs, a bar area with shelves, and a large chandelier. - Four Points by Sheraton Cancun Centro (Cancun)
A spacious lobby with a large mosaic column, comfortable seating, and a wooden reception desk. - Four Points by Sheraton Cancun Centro (Cancun)
Located close to Plaza Las Americas, Four Points by Sheraton Cancun Centro provides a poolside bar, a rooftop terrace, and an art gallery on site. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free wired internet is available to all guests, along with shopping on site and a coffee shop/cafe.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Traditional Room, 2 Queen Beds, City View

A hotel room with two beds, a wooden desk, a TV, and a window with curtains.

Traditional Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(23 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Traditional Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(39 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, and a view of the outdoors.

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a desk with a chair, a bench, a TV, and a window with a view.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, City View

A hotel room with two beds, a wooden desk, a TV, and a window with curtains.

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

Bed in dormitory DELUXE CITY VIEW

  • Sleeps 1
  • Free wired internet

Bed in dormitory STANDARD

  • Sleeps 1
  • Free wired internet

DOUBLE CITY VIEW TWO DOUBLE BEDS

  • Sleeps 4
  • Free wired internet

About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Four Points by Sheraton Cancun Centro is near the airport and by the sea. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach. Cancun Convention Center and Aquaworld are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Cancun travel guide
Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500

What's nearby

  • A modern building with a curved roof and a sign reading "Duchess Palace."
    Dubai Palace Casino
    8 min walk - 0.5 miles
  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    3 min drive - 1.4 miles
  • Plaza Nichupte Shopping Mall
    13 min walk - 0.7 miles
  • Plaza Las Americas
    13 min walk - 0.7 miles
  • Royal Yak Casino and Sports Book
    13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    15 min drive

Restaurants

  • Starbucks
    3 min drive
  • Vips
    18 min walk
  • D.Elicat Coffee
    3 min drive
  • Starbucks
    16 min walk
  • Four Points by Sheraton
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (2,121 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-004758/2025

We should mention

Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Does Four Points by Sheraton Cancun Centro have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–8 PM.

Is Four Points by Sheraton Cancun Centro pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 350 per accommodation, per night. A cleaning fee of MXN 50 also applies. Service animals are exempt from fees.

How much is parking?

Limited spots are available.

What time is check-in at Four Points by Sheraton Cancun Centro?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Cancun Centro?

Check-out is at noon. Late check-out is available for a fee.

Where is Four Points by Sheraton Cancun Centro located?

Located in Downtown Cancun, this hotel is 0.9 mi (1.4 km) from Plaza Las Americas and within 9 mi (15 km) of Cancun Convention Center and La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Cancun Centro Reviews

8.6

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 467 out of 843 reviews
Rating 8 - Good. 239 out of 843 reviews
Rating 6 - Okay. 65 out of 843 reviews
Rating 4 - Poor. 40 out of 843 reviews
Rating 2 - Terrible. 32 out of 843 reviews

Reviews

Verified review

8/10 Good

Simsai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay at and a safe area. The a/c did not cool the room during the day but was good at night. Aside from the daytime a/c issue my stay here was really good.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Guray

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the staff were friendly and helpful
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Lori

Liked: Cleanliness, amenities
The staff at check in was very friendly. The room was very clean.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to the airport and dining options.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and pet friendly
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and overall amazing stay!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very clean hotel.
Stayed 7 nights in Feb 2024
Verified review

8/10 Good

Moira K

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at Four Points for a few days every year before heading further south. Close to major shopping needs-Costco, Chedraui etc. Underground secure parking is nice to have. Room had a few issues-TV didn’t work but was addressed quickly. Very few towels provided so had to request more, but this was also dealt with promptly. Overall a comfortable stay.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Marie Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ This hotel was incredibly convenient and easy to get to. Check-in was quick and smooth, and the rooms were amazing—very clean, comfortable, and perfect for resting. We stayed here the night after my husband had a procedure at the hospital connected to the hotel, and the location made everything so much easier during a stressful time. Being able to walk back and forth was such a relief. It’s also close to the mall if you have some time to get out and explore. The bistro and restaurant attached to the hotel were great—fairly priced and super convenient if you don’t feel like going anywhere. Overall, a really comfortable and stress-free stay. We would absolutely stay here again.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Randy

Liked: Property conditions & facilities
Entire property was clean and well kept up. Excellent staff and enjoyable dining.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Scott

Liked: Staff & service
We had a good one night stay before our all inclusive. It’s safe clean and easy ride to hotel district and airport. Nice roof top pool and great staff and clean large rooms.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay, very welcoming, clean and comfortable, very relaxing, great front desk reception, Rodrigo Garcia was fantastic he helped me book some bus tickets for my trip to Chichén Itzá, and had some great local knowledge, which helped with my stay
Stayed 7 nights in Nov 2023
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Staff is amazing, property would benefit from a little face wash and more dining options.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Anithra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The breakfast buffet was delicious and the bar was very good also. The pool was beautiful. The staff were very friendly and gave us a great recommendation for dinner.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Toriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and had good suggestions for the city. The Eatery was probably the best meal we had while in Mexico. Pastor at night and morning staff went above and beyond.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant on sight offering breakfast, lunch and dinner. Spa on the premises. Friendly staff.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent and clean hotel. I bit away from the beach, but for 400 pesos you can go to Delfina’s Beach and the hotel zone. Perfect hotel for 1-2 nights. We spend our last two days here before flying back home to Sweden.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Great customer service Comfortable beds & pillows Amazing water pressure & hot water Good restaurant with the best Tres Leche Cake We stayed for 3 days ending 3 weeks in Cancun. Wish we had stayed here our entire trip. Definitely would come back
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and the staff very friendly. There is a mall within walking distance, however dining choices nearby are limited. Would certainly stay here again for a couple nights on our next trip to Cancun.
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Amaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a good location in Downtown Cancun. I'd just like to point out that Downtown Cancun is different from the Island part of Cancun.
Stayed 5 nights in Mar 2024
Verified review

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and they have good service recovery. We had a few hiccups during our stay but the manager was quick to get our issues resolved. I would stay here again in the future.
Stayed 3 nights in Sep 2024
Verified review

6/10 Okay

Erin

Liked: Staff & service, property conditions & facilities
The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Quiet Hotel out of the Hotel Zone

Love this hotel when either just arriving in Cancun or a date night before heading back to the states. The bed & pillows are very comfy. And the roof top pool is great. The only small complaint is the length of time to check in.
Stayed 2 nights in Nov 2023