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Hyatt Vivid Cancun Adults Only - All Inclusive

Property class: 4.5

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Photo gallery for Hyatt Vivid Cancun Adults Only - All Inclusive

A modern hotel with a unique architectural design, featuring a large building with multiple balconies and a clear view of the ocean. - Hyatt Vivid Cancun Adults Only - All Inclusive (Cancun)
A restaurant with tables set for dining, large windows offering ocean views, and a ceiling with a blue patterned design. - Hyatt Vivid Cancun Adults Only - All Inclusive (Cancun)
A modern interior with a wooden floor, a seating area with wicker furniture, a water feature, and a view of the ocean through large windows. - Hyatt Vivid Cancun Adults Only - All Inclusive (Cancun)
A rooftop pool area with a glass balustrade, lounge seating, and a view of the sea. - Hyatt Vivid Cancun Adults Only - All Inclusive (Cancun)
A hotel room with a large bed, a television, and a view of the ocean. - Hyatt Vivid Cancun Adults Only - All Inclusive (Cancun)
Located close to Puerto Cancun Golf Course and Puerto Cancun Marina Town Center, Hyatt Vivid Cancun Adults Only - All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a body scrub, hydrotherapy, or a body wrap. Be sure to enjoy local and international cuisine and ocean views at the 6 on-site restaurants. Yoga classes are offered at the 24-hour gym; other things to do include beach yoga, kayaking, and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities such as a nightclub and 2 poolside bars.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Pet friendly

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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Deluxe Ocean View King

A modern hotel room with a bed, a sofa, a coffee table, and a bathroom visible through a glass partition.

Deluxe Ocean View King

9.2 out of 10
Wonderful
(27 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

A hotel room with two beds, a balcony with a view of the ocean, a desk with a chair, and a large window.

Deluxe Ocean View Double

9.4 out of 10
Exceptional
(16 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Golf & Ocean View King

A modern hotel room with a bed, sofa, kitchenette, and a flat-screen TV.

Deluxe Golf & Ocean View King

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Golf & Ocean View Double

A hotel room with two beds, a desk, a TV, and a bathroom.

Deluxe Golf & Ocean View Double

9.0 out of 10
Wonderful
(16 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Crew Suite ocean View

A hotel room with two beds, a balcony with a view of the ocean, a desk with a chair, and a large window.

Deluxe Crew Suite ocean View

9.4 out of 10
Exceptional
(16 reviews)
  • Ocean view
  • 89 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Vantage Club Deluxe Ocean View King

A hotel room with a large bed, a desk, a chair, a small table, a sofa, a TV, and a view of the sea.

Vantage Club Deluxe Ocean View King

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Deluxe Ocean View Double

A hotel room with two beds, a ceiling fan, a large window with a view of the sea, a small table with chairs, and a TV on the wall.

Vantage Club Deluxe Ocean View Double

8.8 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Vantage Club Deluxe Ocean View Plunge Pool King

A hotel room with a large bed, a sofa, a small table, and a balcony with a view of the ocean.

Vantage Club Deluxe Ocean View Plunge Pool King

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Deluxe Ocean View Plunge Pool Double

A hotel room with two beds, a desk, a chair, a view of the sea, and a balcony.

Vantage Club Deluxe Ocean View Plunge Pool Double

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Corner Suite Ocean View

A spacious hotel room with a large bed, a sofa, a chair, and a small table. The room has large windows offering a view of the ocean and cityscape.

Vantage Club Corner Suite Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Crew Suite Ocean View

A hotel room with two beds, a ceiling fan, a large window with a view of the sea, a small table with chairs, and a TV on the wall.

Vantage Club Crew Suite Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 89 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Vantage Club Junior Suite Ocean View King Bed (Hot Tub)

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Vantage Club Junior Suite Ocean View King Bed (Hot Tub)

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Ocean Front

A modern hotel room with a large bed, a balcony with a view of the ocean, and a seating area with a table.

Vantage Club Master Suite Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 112 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Crew Suite golf and Ocean View

A hotel room with two beds, a desk, a TV, and a bathroom.

Deluxe Crew Suite golf and Ocean View

  • Ocean view
  • 89 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Vantage Club Crew Suite Ocean View Plunge Pool

A balcony with a view of the sea, a pool, and a golf course.

Vantage Club Crew Suite Ocean View Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 96 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Vantage Club Master Crew Suite suite Ocean View

A modern hotel room with a large balcony, a flat-screen TV, a wooden coffee table, and a blue chair.

Vantage Club Master Crew Suite suite Ocean View

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 157 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Deluxe Ocean View Plunge Pool Double

A balcony with a view of the sea, a pool, and a golf course.

Deluxe Ocean View Plunge Pool Double

  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Ocean View Plunge Pool King

A balcony with a view of the sea, a pool, and a golf course.

Deluxe Ocean View Plunge Pool King

  • Sea view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Crew Suite Ocean View Plunge Pool

A balcony with a view of the sea, a pool, and a golf course.

Deluxe Crew Suite Ocean View Plunge Pool

  • Sea view
  • 96 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

About the neighborhood

Located in Puerto Juarez, a neighborhood in Cancun, Hyatt Vivid Cancun Adults Only - All Inclusive is next to a golf course and on a private beach. El Meco Archaeological Site and El Rey Archaeological Zone are notable landmarks, and travelers looking to shop may want to visit Puerto Cancun Marina Town Center and Plaza Las Americas. Puerto Cancun Golf Course and Las Plazas Outlet Cancun are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as fishing. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520

What's nearby

  • A canal with a Ferris wheel in the background, surrounded by shops and restaurants.
    La Isla Shopping Mall
    26 min drive - 10.6 miles
  • A beach with the word "CANCÚN" spelled out in colorful letters.
    Delfines Beach
    35 min drive - 14.8 miles
  • Puerto Cancun Golf Course
    19 min walk - 1.0 mile
  • Séptimo Día Adventist Church
    6 min drive - 2.0 miles
  • Plaza Las Americas
    8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN)
    28 min drive

Restaurants

  • Coco Café
    1 min walk
  • Blue Water Grill
    1 min walk
  • La Plaza
    2 min drive
  • Puerto Santo
    6 min walk
  • Barracuda
    2 min drive

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Property amenities

Restaurants on site

  • Aglio
  • Akari
  • La Plaza
  • Mediterraneo
  • Vista Prime Asado

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note that the Vista Prime and Bluewater Grill restaurants are only available to guests who book a preferred club room.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

This property charges USD 10 per order for room service.

Optional extras

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The rooftop pool is adults only.
Property Registration Number 022-025-001260/2026

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Vivid Cancun Adults Only - All Inclusive have a pool?

Yes, this property has 2 outdoor pools. Pool types include rooftop pools. Pool access is from 8:00 AM–8:00 PM.

Is Hyatt Vivid Cancun Adults Only - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is free at this property.

What time is check-in at Hyatt Vivid Cancun Adults Only - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hyatt Vivid Cancun Adults Only - All Inclusive ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hyatt Vivid Cancun Adults Only - All Inclusive ?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, sailing, volleyball, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Vivid Cancun Adults Only - All Inclusive Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 32 out of 48 reviews
Rating 8 - Good. 6 out of 48 reviews
Rating 6 - Okay. 5 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 4 out of 48 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Vivid was a good relaxing place. Nice views friendly and helpful staff. Many activites to do.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like better food choices. American cuisines and more entertainment. It's an all-inclusive resort but I had to $10 for room service per delivery. I don't think that should be a charge. Pools were very nice and clean. Advantage club is worth it. Property is nice.
Stayed 3 nights in Sep 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, we (party of the groom) chose this location because they were a “family friendly” location. Upon arrival, one of our party members, the brother of the groom was denied entrance as he was 17, we were told that Dreams Vista was acquired by Hyatt and they would be switching over at midnight and would be 21+ only. We chose this place specifically because it was family friendly, to accommodate him. They switched only the groom, and his two brothers to another location, effectively separating the groom and his two brothers from the groomsmen for the trip. Imagine our surprise when we woke up the next day and there were kids running around the hotel!! Now, if that was not enough, multiple members of our trip found cockroaches in our rooms (on separate floors) and crawling around in the Italian restaurant. When I called the front desk to inform them of the cockroach, I was asked if there was “only one”. Moreover, while in the pool, we had to flag to a manager that there was a diaper floating in the pool. The only redeeming factor was how kind the food service employees were.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My detail review: Stay 08/20/2026 Staff: Wonderful, very helpful and kind. Emmanuel was great as well as the gentleman outside the Asian restaurant. All speak good English. Rooms: Nice, cool, clean, spacious, modern, balcony and big bathroom. Free minibar with coffee, water, soda, alcohol. note: The shower is semi see thru from the room, just FYI if you’re sharing a room with someone other than a partner. Food: -Breakfast: buffet with fresh omelette and quesadilla station. Buffet food was okay, some items are changed everyday, lots of options. Vantage club (upgrade) has additional option of eating at Mediterraneo restaurant (I was not vantage club) -Lunch: Tacos and Hamburgers (everyday), or one of the open restaurants. Two options for non vantage club; Aglio (Italian) and Akari (asian). Both had very good food options. -Dinner: Choose open restaurant (app). Non vantage, Akari, Aglio, Mediterraneo. Vantage, all of the previous plus Vista Prime (Asado). Great food, fresh, always have room service. Activities: pool, beach, kayak, resort schedule. I didn’t spend much time at the resort, I spend more time exploring Cancun. Additional paid activities. Location: great. Located in puerto Juarez in a gated community. 14 min walk from ferry that goes to Isla Mujeres. Overall great resort. Now adults only. Only negative was beach was covered in seaweed. I would recommend having more dessert options. Coco cafe was nice but some desserts were stale.
Stayed 4 nights in Aug 2026
Verified review

2/10 Terrible

Liked: Staff & service, amenities, property conditions & facilities
I wish I could write two reviews to capture my full experience. I stayed at Hyatt Vivid, formerly Dreams Vista Cancun, from August 13–16, 2026. The Vantage Club and pool staff were outstanding and deserve 5 stars. Unfortunately, the overall experience deserves zero. We need planned a bachelor party that included the groom's 17 year old brother and best man. Before booking in April, the groom called the hotel and was assured it was family-friendly. After we arrived, we were informed the property had rebranded to adults-only, and the minor's reservation was canceled. At check-in, we were initially told the original booking terms would be honored, but that promise was reversed. Hotel manager required the groom and his two brothers, including the minor, to leave immediately. They were not even allowed to stay one night despite the rebrand taking effect at midnight. Left in another country without accommodations or assistance, they had to scramble to find another hotel after flying from Chicago. Hyatt had months to notify us of the policy change but provided no warning, no proactive communication, and no effort to keep our party together. The groom spent his bachelor trip separated from the group, disrupting planned activities and creating unexpected expenses as we tried to salvage the trip.While some staff members were exceptional, Hyatt's lack of communication, accountability, and customer care ruined a long-awaited celebration.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and hospitality all around.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest stay
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best inclusive hotel so far.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from the roof top pool and restaurants. Food quality was better than expected from an all inclusive. Amenities are nice. Staff could be nicer. Overall was a great experience.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, services were top tier and the food was amazing! Akiria is the best restaurant on property. I really enjoyed the stay at Hyatt Vivid Cancun. My husband and I look forward to visiting again. Zero complaints, book now!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great since day one. staff very attentive.
Stayed 5 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were pretty updated. Beautiful ocean view. Not a lot of food options for people like me who don’t eat beef or pork Suggested to the staff to create a more diverse menu. Staff were friendly. Pools were well maintained. Night club offered wide music selection! Great experience
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities
This was my ninth trip to Cancun with my friends, and honestly, this was the most disappointing resort experience we have had so far. We intentionally choose a different resort every year because we don’t like staying at the same place twice. Unfortunately, this resort was a major disappointment for all of us. There were many limitations when it came to the restaurants. Several restaurants closed quite early, and we often felt that some staff were expecting tips. The breakfast buffet was probably around 40/100 for us, while the other restaurants were around 60/100. Most of the restaurants require reservations rather than offering a buffet-style dining experience, but unfortunately, there wasn’t a great selection of food. That said, there were still a few dishes that we really enjoyed. The biggest problem for us was the water in the shower. There was a strong unpleasant smell, and it was very difficult to get consistently hot water. Another disappointment was the pool schedule. Since the resort has become adults-only, we expected more from the facilities. However, the main pool closes at 8 PM, and the infinity pool, which we were especially looking forward to, closes at 5 PM. Even more disappointing, access to the infinity pool is restricted unless you upgrade your room. If you are not a Vintage Club member, you also cannot access two of the nicer rooftop restaurants and are limited to only a few restaurants downstairs. We were not aware of how many restrictions there wou
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una estancia maravillosa en este hotel. Todo estuvo increíble, desde las instalaciones, la decoración y la comodidad de las habitaciones, hasta la excelente atención del personal. Todos fueron muy amables y atentos en todo momento. El hotel es hermoso, está muy bien cuidado y tiene un ambiente tranquilo y agradable que hace que realmente puedas disfrutar y relajarte. Sin duda fue una experiencia muy bonita y nos encantaría regresar. ¡Totalmente recomendado!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel, las instalaciones muy buenas, todo el personal muy atento, alimentos y bebidas igual buenos, recomendable
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida estaba de excelente sabor y buena calidad , excelente atención y buena disposición del personal , hay personal limpiando la orilla de zargazo todo el tiempo
Stayed 2 nights in Sep 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Property conditions & facilities
Planear un evento familiar de acuerdo a
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2026