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Donceles Plaza

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Photo gallery for Donceles Plaza

A multi-story hotel with balconies, outdoor lighting, and a car parked in front. - Donceles Plaza (Cancún)
A rooftop pool with a view of a city skyline, concrete steps, and potted plants. - Donceles Plaza (Cancún)
A rooftop pool with a clear view of the city skyline, a covered seating area, and a staircase leading to the pool. - Donceles Plaza (Cancún)
A modern kitchen with a built-in refrigerator, a dining area with a bench and chairs, and a large window with a view of greenery. - Donceles Plaza (Cancún)
A staircase with a wooden handrail and a metal railing, leading to a lower level. - Donceles Plaza (Cancún)
Close to Ultramar Ferry Puerto Juárez, Donceles Plaza provides amenities like a rooftop terrace. Stay connected with free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Design Room

A bedroom with a wooden bed, a small table, and a chair.

Design Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room

A bathroom with a sink, a mirror, and a ceiling fan.

Comfort Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Japanese-style Room

A bedroom with a large bed, a wooden headboard, a window, and a ceiling light fixture.

Japanese-style Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

A neatly made bed with floral and geometric patterned pillows, a wooden headboard, a framed artwork above the bed, and a bedside table with a lamp.

Deluxe Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Studio

A modern kitchen with a built-in refrigerator, a dining area with a bench and chairs, and a large window with a view of greenery.

Design Studio

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Downtown Cancun, a neighborhood in Cancun, is home to Donceles Plaza. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Cancun travel guide
View more Apartments in Cancun
Map
35 Mariano Matamoros, Cancún, Q.R., 77524

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    5 min drive - 1.6 miles
  • Séptimo Día Adventist Church
    14 min walk - 0.8 miles
  • Puerto Cancun Golf Course
    16 min walk - 0.9 miles
  • Museo Iconografico de la Carrera Panamericana
    17 min walk - 0.9 miles
  • Mercado 23
    4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    33 min drive

Restaurants

  • Coco Café
    20 min walk
  • El Zurdo
    4 min walk
  • World Café
    19 min walk
  • Primo
    4 min walk
  • Donceles 28
    2 min walk

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Remove personal items and remove leftover food and drinks
Turn off the lights and return the keys

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does Donceles Plaza have a pool?

Yes, this property has 2 outdoor pools.

Is Donceles Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Donceles Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Donceles Plaza?

Check-out is at 11:00 AM.

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Reviews

Donceles Plaza Reviews

9.0

Wonderful

9.6

Cleanliness
Rating 10 - Excellent. 2 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Cómoda y limpia
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Todo bien
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Acceso autónomo, habitación nueva, todo impecable, buen gusto de decoración. Solo que la zona no es tan buena y los autos se quedan en un estacionamiento en la calle. Buena opción por el precio.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in Jul 2026