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Cyan Cancun Resort & Spa

Property class: 3.5

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Photo gallery for Cyan Cancun Resort & Spa

A resort pool with a beach view, a covered seating area, and a building with multiple balconies. - Cyan Cancun Resort & Spa (Cancun)
Property video
A bar area with a variety of liquor bottles, a coffee machine, and neatly arranged glasses. - Cyan Cancun Resort & Spa (Cancun)
A dining table with a bowl of soup, a glass of green drink, and a cup of coffee. The table is set for two, with a view of the beach and ocean through large windows. - Cyan Cancun Resort & Spa (Cancun)
An outdoor dining area with tables and chairs, overlooking a pool and the ocean. - Cyan Cancun Resort & Spa (Cancun)
Take advantage of a poolside bar, a terrace, and a garden at Cyan Cancun Resort & Spa . With a private beach, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, Sea View

A modern bedroom with a bed, a sofa, a TV, and a mirror.

Deluxe Room, Sea View

8.0 out of 10
Very good
(91 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

A hotel room with a bed, a sofa, a nightstand, and a wardrobe.

Deluxe Quadruple Room, Sea View

7.4 out of 10
Good
(55 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

A modern bathroom with a large bathtub, a window with a view of the ocean, and a curtain.

Superior Suite, Sea View

7.8 out of 10
Good
(39 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

A hotel room with a large bed, a flat-screen TV, a desk, and a window with a view of the sea.

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

A modern hotel room with a bed, a sofa, a glass table with water bottles, a TV, and a view of the sea.

Studio Suite

7.6 out of 10
Good
(94 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located on the beach, Cyan Cancun Resort & Spa is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Andres Quintana Roo Stadium. Visit our Cancun travel guide
Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    1 min walk - 0.1 miles
  • A park with a fountain, palm trees, and a distant body of water under cloudy skies.
    Iberostar Cancun Golf Course
    14 min walk - 0.8 miles
  • A stone wall with a sign for 'El Rey Archaeological Zone' and a logo for the National Institute of Anthropology and History.
    El Rey Archaeological Zone
    19 min walk - 1.0 mile
  • A beach with the word "CANCÚN" spelled out in colorful letters.
    Delfines Beach
    2 min drive - 1.6 miles
  • A canal with a Ferris wheel in the background, surrounded by shops and restaurants.
    La Isla Shopping Mall
    10 min drive - 6.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    12 min drive

Restaurants

  • Zai
    13 min walk
  • Sun Palace
    6 min walk
  • Azvl
    4 min walk
  • Sunset
    10 min walk
  • Market Café
    10 min walk

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Null
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-001720/2025

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Cyan Cancun Resort & Spa have a pool?

Yes, this property has an outdoor pool.

Is Cyan Cancun Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cyan Cancun Resort & Spa ?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Cyan Cancun Resort & Spa ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Cyan Cancun Resort & Spa located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Delfines Beach, and Iberostar Cancun Golf Course. Nichupté Lagoon and El Rey Archaeological Zone are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cyan Cancun Resort & Spa Reviews

7.6

Good

7.8

Cleanliness

7.2

Amenities

8.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 964 out of 2343 reviews
Rating 8 - Good. 504 out of 2343 reviews
Rating 6 - Okay. 393 out of 2343 reviews
Rating 4 - Poor. 202 out of 2343 reviews
Rating 2 - Terrible. 280 out of 2343 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff nice place a little dated nice pool area with a swim up bar and oceanfront.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront and hot tub with a view! Great location and easy parking. Clean room, comfortable bed, helpful staff. We had a health issue and the management was very understanding and helpful.
Stayed 7 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was good with a good pool. The beach area here was nice as well. Only one restaurant here but a few more located across the street. It was a good place to stay and we had a good time.
Stayed 7 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the scenic views plus staff were very kind
Stayed 6 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing. The staff was very helpful very welcoming.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place .. the staff is very nice and friendly.. the property really nice and clean ..
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great room outdated a little but definitely good space and the balcony view is amazing drinks were the best part for me
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ocean view from the pool.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Location is pretty good but the hotel is dated.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Clean room
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very helpful staff
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, maintained our room tidy for us so it was nice to come back to a clean room after a long day each night.
Stayed 5 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Staff was nice and the pool is probably the best part. Good food at the restaurant and great servers. The room seemed kind of old and needed some maintenance done.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, clean room, and friendly staff
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and friendly stuff recommended for couple
Stayed 6 nights in Aug 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities
The pool was very clean with a beautiful view. Glad we didn't get the all inclusive package the restaurant was out of shrimp and other food options but staff in the restaurant was very nice with great customer service. The staff at the front desk was not so helpful overall great experience but I wouldn't recommend this hotel.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food and great bang for your buck, great staff as well. Pool and beach area is nice too.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an amazing property with bugget friendly rates. The staff is really nice and highly recommended it.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
This is my second time at this hotel. I found the resort to be generally clean enough that I didn’t mind being there. It’s showing its age. this resort is you get what you pay for and it’s cheap. Beach is ok pool is nice: I would go back.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Cost-benefit is good. Beachfront hotel. Public transport access. Restaurant is good. Staff good
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Disliked: Staff & service, amenities, property conditions & facilities
The pool was good... thats all
Stayed 6 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly property very old drainage problems for the shower in the toilet Jacuzzi in room does not work property no good condition
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only issue I had was the air conditioner but given that they had a power outage i was understanding, But it took a while for the front desk to move us to a new room, other than wise the stay was pleasant the bar tender by the pool was great coodos to her.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Love the staff
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Location was perfect. It was only a 6 minute walk to the main area where 5th Street is located, bars, restaurants, ferry port. It felt more like a bed-and-breakfast stay. There was only parking for two cars and there is no street parking allowed so pretty much first come first serve. The room had nice cold AC. It had everything we needed inside of the room. I will say the room & bathroom could use a little bit more TLC. Bathroom was a bit outdated bathroom was rusty, definitely needs new bathroom cabinets. A few stains on the floor, but it just needs to be maintained a bit better. Overall, the stay due to location was perfect.
Stayed 1 night in Sep 2026