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Aparthotel

Hotel y Museo Casa Turquesa

4.0 star property

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Photo gallery for Hotel y Museo Casa Turquesa

On the beach, white sand, beach umbrellas, beach towels - Hotel y Museo Casa Turquesa (Cancun)
Lobby sitting area - Hotel y Museo Casa Turquesa (Cancun)
Two Bedroom Ocean View | Living area | 42-inch flat-screen TV with satellite channels, TV - Hotel y Museo Casa Turquesa (Cancun)
Food and drink - Hotel y Museo Casa Turquesa (Cancun)
Interior detail - Hotel y Museo Casa Turquesa (Cancun)
Just steps from La Isla Shopping Mall, Casa Turquesa welcomes travelers to a lively getaway centered around its outdoor pool with convenient swim-up bar. Guests can enjoy international dishes at El Mirador restaurant while taking in poolside views after a day in the sun.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for King Bed Ocean View

King Bed Ocean View | Beach/ocean view

King Bed Ocean View

8.2 out of 10
Very good
(13 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Double Bed Ocean View

Double Bed Ocean View | Beach/ocean view

Double Bed Ocean View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment with Balcony and Ocean View

In-room safe, individually decorated, individually furnished

Apartment with Balcony and Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Two Bedroom Ocean View with Pool

Two Bedroom Ocean View with Pool | In-room safe, individually decorated, individually furnished

Two Bedroom Ocean View with Pool

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for King Room with Garden View and Balcony

King Room with Garden View and Balcony | In-room safe, individually decorated, individually furnished

King Room with Garden View and Balcony

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Loft with Ocean View

In-room safe, individually decorated, individually furnished

Loft with Ocean View

  • Ocean view
  • Sleeps 2
  • Free WiFi

View all photos for Suite with Ocean View

Private kitchen

Suite with Ocean View

  • Ocean view
  • Sleeps 5
  • Free WiFi

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Ocean view
  • Sleeps 6
  • Free WiFi

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Ocean view
  • Sleeps 6
  • Free WiFi

View all photos for Suite with Garden View

In-room safe, individually decorated, individually furnished

Suite with Garden View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • Sleeps 2
  • Free WiFi

View all photos for Two Bedroom Ocean View

Two Bedroom Ocean View | Living area | 42-inch flat-screen TV with satellite channels, TV

Two Bedroom Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds
  • Free WiFi

About the neighborhood

Located in Zona Hotelera, a neighborhood in Cancun, Hotel y Museo Casa Turquesa is in the entertainment district and on the beach. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Hotel Zone Beaches. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Beto Avila Baseball Stadium. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
View more Aparthotels in Cancun
Map
Cancun, QROO

What's nearby

  • Hotel Zone Beaches
    Hotel Zone Beaches
    5 min walk - 0.3 miles
  • Mexico, Cancun Beach, Crashing waves on the beach
    Marlin Beach
    5 min walk - 0.3 miles
  • Cancun_LaIslaShoppingMall_6075610_190
    La Isla Shopping Mall
    16 min walk - 0.9 miles
  • Kukulcan Plaza Shopping Mall
    1 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall
    2 min walk - 0.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    21 min drive

Restaurants

  • La Veranda
    8 min walk
  • El Fish Fritanga
    9 min walk
  • Club Bistro
    7 min walk
  • Hacienda Sisal
    5 min walk
  • Ilios Restaurant
    11 min walk

About this property

Hotel y Museo Casa Turquesa

An outdoor pool, a restaurant, and a bar/lounge are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services, and dry cleaning. Each apartment offers free WiFi, room service, and a flat-screen TV with satellite channels. Additional amenities include a rainfall shower, a hair dryer, and a safe.
Hotel y Museo Casa Turquesa offers 30 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

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Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Car recommended
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 350 to 600 for adults and MXN 320 to 580 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Gather used towels
Turn off the lights and return the keys

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 350 to 600 for adults, and MXN 320 to 580 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Frequently asked questions

Does Hotel y Museo Casa Turquesa have a pool?

Yes, this property has an outdoor pool.

Is Hotel y Museo Casa Turquesa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel y Museo Casa Turquesa?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel y Museo Casa Turquesa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel y Museo Casa Turquesa located?

Located in Zona Hotelera, this beachfront aparthotel is in the entertainment district and within a 10-minute walk of Kukulcan Plaza Shopping Mall and Hotel Zone Beaches. La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel y Museo Casa Turquesa Reviews

7.6

Good

8.0

Cleanliness

8.6

Location

8.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 487 out of 1188 reviews
Rating 8 - Good. 285 out of 1188 reviews
Rating 6 - Okay. 162 out of 1188 reviews
Rating 4 - Poor. 119 out of 1188 reviews
Rating 2 - Terrible. 135 out of 1188 reviews

Reviews

Verified

8/10 Good

Christina

Liked: Cleanliness, check-in, communication
Clean room, responsive staff but place was much older than pictures looked. Would stay again though for price and location!
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Shoreh

Liked: Check-in, communication
Disliked: Cleanliness
Yes that was the most wonderful part of my stay the view and the pool . Hotel showers need renovations
Stayed 9 nights in Apr 2026
Verified

6/10 Okay

Shayal

Nice hotel, great view and good area
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lane W

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the location and spacious room. Stunning view from the balcony. Loved the uniqueness of the space as well as the pool.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Christopher

Liked: Cleanliness, check-in, communication, listing accuracy
It was an older property, but everything was clean and very nice. There’s a nice pool area and the beach was great. It was very quiet and tranquil. The rooms were huge, but they were almost empty and felt cold/uninviting. That would be my only complaint…the room decor needs help. Otherwise the staff was great
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Katelyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice staff. Love the art in the hotel. The food was good at breakfast. The cable in my room didn't work was the only thing I would have liked to work better. The beach behind the hotel is next absolutely gorgeous!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wanderful staff, director, perfect see, can only glhigly recommend
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Blanca

Liked: Cleanliness, communication
The hotel is a little older but the location is great and the view from the room we had was spectacular. We could see the ocean from one side and the lagoon from the other.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Mahmut

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful staff, amazing location and view. Absolutely perfect. Just concern is, some of the art materials, such as statutes, art pictures are not suitable for the kids, so, if you are couple without kids, the place is great, otherwise, you might think some other places that good for the kids.
Sunrise Jan 22
From balcony to sea-view Jan 21
Sunrise Jan 20
Sunrise Jan 20
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities, communication
Those who know, KNOW ! This is an outstanding value for a super quiet , historic place . Think private , aging beach mansion and world class art gallery ! Friendliest staff , great little restaurant, a gem for sure ! Near everything and on the best beach in the world !
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Annette

Liked: Cleanliness, communication
We had a very enjoyable stay in our 2 bedroom ocean view room (more of a villa) this February. The hotel is very artsy with some religious and nudist works displayed which some may not appreciate. The hotel is very weathered -its not a fancy 5 star hotel (although it must have been back in the day), the water wasnt always hot and the toilets didnt flush the first time but the central location, gorgeous quiet beach, relaxing and calm ambiance, grand open spaces, comfortable clean beds and superior customer service made it worth it many times over!
Sunrise right off our balconey
Sunrise right over the pool and balcony
Double room
2nd room of double room
Stayed 6 nights in Feb 2026
Verified

6/10 Okay

Meet

The staff was made up of wonderful people. The issue was the room, it felt like old and there was mould in the shower, saw a roach in the washroom. The biggest issue was the sliding door that leads toward the pool area did not lock properly.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

JANET

Liked: Cleanliness, room comfort, communication
Excellent quiet location right next to one if the best parts of the beach.Beautiful hotel with art displays everywhere and friendly and helpful staff. The fixtures& decor are past their best and need a lot of money spent on them but the rest of the hotel makes up for this so it's not for you if you knit pick but I would use again with no doubts. Nice little pool, great breakfast, huge rooms. I recommend the garden rooms as you have direct access to the pool - you don't need a high level as you get the amazing views from the pool area.
Main foyer
Beds on the beach
Main foyer
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Shelley

Liked: Cleanliness, amenities, property conditions & facilities, communication
I love this Hotel! Clean, location right on the beach, beautiful view from he time you wake to go to bed. The staff are the reason why I go there on and the hotel is beautiful. I love being able to swim the ocean and the pool with both being so accessible. The art collection in the hotel is fabulous. Such good people. Employees are what make business’s what they are, they’re the best. All the food I’ve eaten there has been good. Oh, and it’s not crowded. I believe there’s 38 rooms? So a boutique hotel. This is my fave on all my travels I’ve been on. ENJOY!
Stepping in the Hotel, gorgeous….
View from the hotel lobby.
Stairway down to restaurant.
My room.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Cheryl

Disliked: Cleanliness, check-in, communication, listing accuracy
We had paid for a 7 night stay but checked out after the first night because we found the property was not as advertised. The view of the ocean was beautiful and the potential for an amazing facility is there, but there was a lot promised in the description that is not there. We found there is no restaurant open for breakfast, lunch and dinner and there is no pool bar as was advertised in the description. There was a restaurant on site open for breakfast only and it did have good food. There are not many places within walking distance, and the location is not great for walking around safely at night. The bathtub had no knobs or plumbing and the hot tub was dirty and unusable. The balcony door did not lock and there was no safe in the room so we did not feel belongings could be left in the room. There was no one on site who could speak English, so unless you are bilingual, communication was a challenge.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Jacinto Lopez

Liked: Cleanliness, amenities, property conditions & facilities, communication
We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.
Stayed 8 nights in May 2025
Verified

10/10 Excellent

gabriela

Liked: Cleanliness, property conditions & facilities, communication
Enjoyed my stay, amazing staff! Great location, close to malls, restaurants, and other attractions. Incredible beach ❤️
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Taylor

Liked: Cleanliness, property conditions & facilities, communication
My favourite place to stay in Cancun!!!! Hotel is stunning, staff are lovely, and its quite and removed but extremely close to everything
Stayed 1 night in Dec 2024
Verified

8/10 Good

Andrea

Liked: Cleanliness, amenities, communication
The staff was very friendly and helpful!
Stayed 10 nights in Mar 2025
Verified

10/10 Excellent

Adolfo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was really good the people the service the room
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, room comfort, communication
Great location, very comfortable.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Noushin

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location of the hotel was excellent and safe, and it had a great view and good access.
Stayed 10 nights in Oct 2024
Verified

8/10 Good

Santokh

Liked: Cleanliness, amenities, communication
Great location, friendly staff and safe to walk anywhere nearby. Property is 35 yrs old and is a liitle frayed at the edges but we would stay here again.
Stayed 6 nights in Apr 2025
Verified

4/10 Poor

Jennifer

Liked: Communication
Disliked: Cleanliness, amenities
Con: Aside from the hotel, being old, which I knew before going, the beds were extremely hard, the bathrooms were gross, the shower head had so much buildup on it that it’s sprayed in different directions and the water would not drain so you were standing in a 3 inch puddle of water. The chairs down on the beach were extremely uncomfortable because there’s no pads and they’re made of that hard white plastic so after sitting on them for about a half hour your butt begins to hurt; additionally, they only had two adjustments flat or sitting completely straight up, you could not recline. The pool is old but doable and there’s very limited staff so if you’re looking for a luxurious pool experience, you will not get that (which we knew ahead of time). There is a bartender, but they’re very limited and what they serve. Pro: the staff was very nice and somewhat attentive. The view of the golf was amazing and the breakfast they served was very good.
Garden view from my room
Eating breakfast el fresco; beautiful view of the ocean
The Pelican joined us el fresco…
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Benigno

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great ocean view.