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Casa Cristal

3.0 star property
Travelers unwind at this quaint pension in Downtown Cancun where outdoor furniture awaits and Plaza Las Americas beckons just a short distance away

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Photo gallery for Casa Cristal

Deluxe Room | Laptop workspace, free WiFi, bed sheets - Casa Cristal (Cancun)
Interior detail - Casa Cristal (Cancun)
Interior detail - Casa Cristal (Cancun)
Exterior - Casa Cristal (Cancun)
Interior detail - Casa Cristal (Cancun)
Casa Cristal offers a charming retreat in Downtown Cancun. Guests enjoy free in-room WiFi and outdoor furnishings. The pension provides convenient parking and is consistently praised for its prime location, putting visitors right where they need to be.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Room options

View all photos for Elite Room

Elite Room | Laptop workspace, free WiFi, bed sheets

Elite Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Laptop workspace, free WiFi, bed sheets

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Downtown Cancun, a neighborhood in Cancun, is home to Casa Cristal. The area's natural beauty can be seen at Playa Tortugas and Langosta Beach, while West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Oasis Arena. Visit our Cancun travel guide
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Map
9 Priv. Cráter, Cancun, QROO, 77505

What's nearby

  • Cancun_DubaiPalaceCasino_6242274_007
    Dubai Palace Casino
    9 min walk - 0.5 miles
  • Royal Yak Casino and Sports Book
    6 min walk - 0.4 miles
  • Plaza Las Americas
    9 min walk - 0.5 miles
  • Cancun Cultural House
    13 min walk - 0.7 miles
  • Plaza 28
    19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN)
    16 min drive

Restaurants

  • Vips
    11 min walk
  • Starbucks
    15 min walk
  • La Troje
    10 min walk
  • Royal Yak
    11 min walk
  • Starbucks
    9 min walk

About this property

Casa Cristal

Guesthouse near Plaza Las Americas
Located close to Puerto Cancun Marina Town Center, Casa Cristal has plenty to offer. Guests can connect to free in-room WiFi.
Other perks at this guesthouse include:
  • Free self parking
  • Outdoor furniture
Room features
All guestrooms at Casa Cristal have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi.
More amenities include:
  • 32-inch flat-screen TVs with streaming services and digital channels
  • Wardrobes/closets, coffee/tea makers, and limited housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Casa Cristal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Casa Cristal?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Casa Cristal?

Check-out is at 11:00 AM.

Where is Casa Cristal located?

Located in Downtown Cancun, this guesthouse is within a 15-minute walk of Plaza Nichupte Shopping Mall and Plaza Las Americas. Royal Yak Casino and Sports Book and Amerimed Hospital are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Casa Cristal Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 10 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 2 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 0 out of 13 reviews

Reviews

Verified

6/10 Okay

Claire

Liked: Cleanliness, staff & service, property conditions & facilities

Misleading listing

I wish i had read the other reviews more carefully. The listing says whole apartment but it is just a room upstairs in someone's house. The listing also shows a full kitchen, but you are not allowed to use the appliances. The single bathroom is shared with the owner and another room. Other than that it was clean and the owner was pleasant. The room was
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proprietor is friendly and kind. We arrived late due to an almost two hour delay at the toll booth between Piste de Chichen Itza and Cancun. We stayed in a room upstairs with a common hall bathroom. The room had it's own air conditioning. We left for our flight early the next morning, so we didn't get to do anything but sleep and shower. The proprietor had to unlock the front door and gate to let us out. The room was well decorated and comfortable. There is a mini fridge and television that you have to plug in when you arrive. The refrigerator is listed for food only with a sign saying not to plug it in for one bottle of water. Getting to the property required me calling to be led to the correct house. This is in a neighborhood off a main road.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

SALIMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The translation to English is: My time at Casa Cristal was wonderful. This place is managed by such a caring couple. It's a genuine local experience awaiting you. They will make you feel at home and ensure your well-being. I highly recommend this place for any stay; they are trustworthy people who truly enjoy hosting!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio , muy amables. La propiedad un poco caotico el llegar al cuarto (es un laberinto) Lo pesimo, no me facturaron , ( solo la mitad sin la comisión de xpedia). Alegan que expedia lo tiene que realizar. A mi eso no me.funciona, lo tendré que pagar yo. No me sirve para comprobar gastos
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Samuel Martin

Liked: Staff & service, amenities, property conditions & facilities
Durante la estancia de 5 noches no se hizo limpieza de la habitación ni una sola vez
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Julio

Bueno
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alternativa para estar en la Cancun ciudad, muy bien ubicado y la atención de Alma es increíble! Super amable! El lugar con mucha calidez y con todo lo necesario para una estancia comoda!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Jose L

Liked: Staff & service, property conditions & facilities
Muy grata mi estancia y la anfitrina muy buena excelente , muchas gracias por todo .
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

JOSE GILBERTO OTONIEL

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Maria Ignacia

Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024